Alamo Paint & Decorating

This store has some great products. I am very happy with the way my kitchen cabinet paint job turned out. This is solely down to the products this place has though. There was literally no customer service during my visit to this store and it was a little discouraging. I walked in on a Saturday morning with my wife and we were the only customers in the store. We weren’t greeted, asked if needed help, even acknowledged really. A guy eventually came out from the back and stood at the checkout register. When we asked him if he carried a certain kind of paint we were looking for he only said «no, I don’t carry that.» I expected to hear «here’s what I recommend instead» or «what colors do you have in mind» or even «can I help you find anything.» None of these words were mentioned and it really turned me off. Because they didn’t have the kind of paint we needed, we had to do some phone research before picking the specific color we wanted. When we went to the counter with our selections, we got another blank stare as the employee grabbed our swatch and bucket and went into the back room. When he came back, he rung us up and asked for the amount. We left and talked about how weird the interaction was.
The products are great at this place, but the customer service needs a lot of work.