Encompass Home Health & Hospice

I wish I didn’t have the experience to write this review, but hopefully others in a similar situation will find this review helpful. Encompass was amazing at providing end of life care for my father. Their staff, particularly Joan, Blu (respiratory therapist), Phil, and Sue were incredibly patient, attentive, and knowledgeable. I cannot rave enough about Joan, who my father became very fond of– she would listen to his medication complaints thoroughly, suggest alternatives, talk through his excuses and reservations, and ultimately hold him accountable to a treatment plan.
Encompass is a large, busy company, and everyone seems to have a pretty full caseload, and occasionally there are (reasonable) delays in reaching or communicating with someone. Toward the end, we had to call the on-​call nurse in the middle of the night a few times, and though I didn’t catch a specific name, I was not thrilled with how dismissive that person came across– I felt it was clear that I was being told to wait out the situation or get chastised for overreacting, when the staff simply did not want to get out of bed and come over to evaluate the patient. Luckily this only happened once, and promptly in the morning a competent staff member called and came by to follow up. By and large, staff encouraged my father to use the medications available to him to be comfortable while addressing his concerns about addiction, dependency, and an ever-​changing medication schedule.
Joan has been an absolute blessing throughout this experience. She was present for my father’s passing, assisted with phone calls to the coroner’s office and the removal of the body by the mortuary company, and has provided emotional support to both my father and our family. I do not live in Texas, and I appreciate that Joan was very clear and honest when communicating with me about my father’s condition.
If you are in the unfortunate situation to need to use a home health/​hospice company, this is one of the better ones (search my reviews if you’re curious about who else I dealt with), and definitely request Joan in particular if she is available.