Granite Transformations

Boba Burnside called me after I attempted to call this business. He told me to text him my name and he would text me back a time. I said I wanted an estimate for a level one. He said he could not give estimate without the square feet. I gave him the square feet and he texted me back a quote that was 15 $ per sq ft higher than website stated (and other bids), so obviously, I said no thanks. He then proceeded to call me names via text and tell me I was poor and couldn’t afford granite. I told him I was going to report him and then he proceeded to state he had ‘stoled’ the cell phone he was using and it wasn’t him. However, he quickly went back to being Bob and insulting me more, telling me I can’t afford anything, especially not granite, etc. of course I can afford it, but that does not mean I want to overpay… Duh.

Would not recommend working with this company. Tried to call and schedule an estimate to get a complete kitchen remodel done on a house my husband and I purchased — wanted to get the work done the first week after closing and they wouldn’t even give me an estimate ahead of time. VERY RUDE and terrible customer service! Would never consider giving them a dime and strongly encourage customers to stay away

BUYERS BEWARE
I believe I am a victim of deceptive practice and unruly behavior.
I signed a contract that was supposed to include a delta faucet at 300.00 but it was for a cheaper Price Pfister faucet, yet was not brought to my attention prior to my signing. During the meeting to measure our island countertop Mr Esparza stated to me and my 18 y/​o son that he would install the Delta faucet and ROUND the corners of the granite overlay. The rounded corners were an absolute for us as we consider it a safety issue — this was made clear. All of the granite in the kitchen and home have rounded corners, Mr Esparza said he would do this for free.
Later that eve I brought to Mel Esparza’s attention that the faucet on the contract was not the faucet upon which we agreed. He and I agreed to remove the faucet and I would purchase one myself. He also stated in email that he would install the faucet I purchased. After the granite over lay install Mr Esparza told me he would not install the faucet and that what he meant by installing the faucet was drilling a hole in the granite. His installers also did not round the corners — they are «bulldog» corners.
We asked Mr Esparza to meet my wife at our home on 1 Oct. This was to discuss some of our concerns (faucet install, non rounded corners, burn marks throughout the overlay) During this meeting Mr Esparza stated he would discount amount owed by 100.00 since we had to pay for faucet install for a final bill in amount of 697.00. He then became very argumentative and appeared agitated. He then became visibly upset, raised his voice and approached my wife in a manner that frightened her and my 16 y/​o daughter. My wife asked him to take a step back but was put in a scarey and awkward position so she let him finish speaking. She then asked what can he do to remedy this and he replied with «nothing». She then asked him to leave and he then threatened to place a lien on our home and to collection agencies should we not pay.
We feel we were tricked into buying this counter top over lay and would like to return it. I spoke with Mr. Esparza’s boss, Jeanette, who is also his wife. She explained that granite over lay corners cannot be rounded and therefor we are «stuck» with it. She also stated if we do not pay the remaining balance of 697.00 that they would place a lien on our home. We did not receive what we thought we were going to receive, did not receive an itemized bill and feel they should refund us. We understood that we should have rounded corners on our granite over lay, we also understood our faucet would be installed. Neither took place, yet now threaten us with placing a lien on our home and we now feel bullied into paying them for services unrendered.
On 2 Oct we emailed offering to pay half of the remaining balance for a total of 348.50. We did this in an attempt to resolve this. Mr. Esparza replied on 3 Oct and stated no, he would not accept it and that we NOW owe him 797.00 as he is no longer honoring the 100.00 discount for the faucet install we had to pay.
BUYERS BEWARE

This place sucks! Gave it 1 star cuz hav too! They never showed up on time, never calling i always had to call to see where they were at:(and get this people plumber was suppose to come after wrk done, they never showed. Jeanette (person n charge) sd assistant forgot to schedule it so they didnt come til day after & i had a party that day n hm! I got compensated $ 100 which took 3 wks to get & wasnt even the right amt, was suppose to b $ 150!!:(. This place was bad & i hope no one does business w them ever!!!

Cheaper way to go for a new look for the kitchen. The sales consultant came out to the house, took measurements, brought samples, discussed the plan for the transformation and was available for tons of questions. She presented the product well and offered different options and price quotas — great for someone trying to work within a budget.
Overall, the whole process went very well. After drawing up the contract, she had template guys comeover to make templates over the existing countertops and then the 3^rd day involved the actual installation.
The process:
1) Sales consultation (on-​site)
2) Template work-​up (on-​site)
3) Countertop formation (off-​site)
4) Countertop installation (on-​site)
Would recommend for the granite look without the granite price, but still with great quality countertops.