Pump It Up

I have had multiple parties at Pump it up and have never had any issues because everyone’s level of service was above and beyond. This time, I cannot say the same thing. I find it hilarious that Pump it Up supports military veterans through VetFran, but when my military service brother (who had his ID) tried to pay for my son’s party, he was denied. We were told by the manager that they were coming across service members who were paying for parties and then the party parents were paying them back. Do I need to call you to ask permission if my brother offers to buy me breakfast but I want to pay him back? Also, you’ve decided that 10% is too much of a discount that you now only offer military service members 1.00 off per child??? I spent over 400 dollars at this Pump it Up, just this time, and not including the parties past. I will never ever return.

Make sure when you have a party to ask your friends and family to leave any teenagers (anyone under 17) at home. Even if they do not jump they are included in the kid count and can increase the cost of the over priced party. We bought extra pizzas for adults and teenage guests, but we were told at check out that even though the teenagers did not jump, they are included because of the pizza. (We had leftovers… we had already ordered extra and they served the pizza for the size of party we had reserved for… so they did not have order any extra) We had other issues as well. It does not seem that the manager is willing to work with the customers to work things out and leave the customer with a positive experience. I have never dealt with a business like this. I will never have another party there and will not recommend it for anyone else.
The hostesses were great and made my daughter feel special, our issue is with the management and their lack of willingness to work with the customer.
Just make sure your date and time are firm and if unexpected changes come up be prepared to pay and count every person 17 and under as a child in the party count.

My family ALWAYS has a great time here! Great staff, clean location and the equipment changes regularly! Parties are a bit pricey but the hosts are great! Awesome way to have fun at any age!

My son’s 2^nd birthday party was here. It was quite expensive when all was paid for. Roughly $ 360. Brought my own cake and goodie bags for the kids. The pizza is ordered through Papa John’s and was good. The price wasn’t bad for the pizza for the adults. The people that helped with the party was great.
The 2 negatives that I have are price vs. time spent there ($ 360 for 2 hours) and I called three times to retrieve my cake lighter that was not returned to my bag since they couldn’t find their own lighter to light the cake and they have yet to call me back two months later. That to me is unprofessional especially when I left numerous messages.

Came here with my kiddos for open play. They had an absolute blast and probably could’ve spent way longer here if it weren’t for me wanting to leave. The lobby is fresh and clean, the cashier IMO was rude which made me upset from the get-​go. Once you sign the waiver and pay, you go into a different room and literally, once you walk in — you get this extremely overwhelming smell of FEET. It’s really, really bad. The play area is actually pretty small compared to what I envision this place to be. There are two separate rooms and there are benches for parents to sit on. I have a baby stroller and had a hard time maneuvering around the rooms because there isn’t much room except for the inflatables. This is a good place to bring your kid to burn off energy, but be prepared for the stench. I know I won’t be rushing back here with my kiddos anytime soon!

My kids love this place! It has large bouncers for the kids of all ages and sizes can use. I first tried the groupon to see if it would be a great place to take the kids when their was bad weather outside and was impressed. Very clean and staff is very friendly. They sell you one hour sessions of just bouncer fun and games. They accomodate birthday parties too. Kids need to wear socks to use the bouncers.

This facility is amazing! The staff is professional, and friendly. They were always making sure the kids were safe and having lots of fun. They were also checking in with the parents to see if we were happy with the way things were going. They were very interactive with the kids. The staff was extremely helpful as well. For the birthday party, they took care of everything from setting up the party room, serving pizza and drinks, assisting with the cake and presents and cleanup. It really let’s the parents be more involved with the kids and the party. We were very pleased with the facility and staff, couldn’t have asked for anything better. Thank you Gabriel, Paul and Ethel for helping with our sons 6^th Birthday party!

This was our first time here. We were taking my 5 year old niece here during open play hours.
She was very to timid at first and said that she didn’t want to play. We tried to show her all the things she could do but wasn’t feeling it.
Then a staff from the pump it up placed asked to go jump with her. Next thing you know she is having a grand ol time! We couldn’t be happier to the wonderful member who played with her almost the entire time we were there. My niece took to her very well!
We will be back soon & are considering doing our son’a first birthday part here. Everything is clean, even the restrooms!
Kids, don’t forget to wear your socks! They are a must have to play.

Took my twin 5yr olds on Dec 26 to open jump after I was sent an email to promote it– well this is when then fun begain! They over Booked!!! They had too many children in there ~ they did have two yes only TWO teenagers who did attempt to control all the children in both rooms but the older children were out of control. I did observe one of the host approach the parent of the rowdy older children to address the concerns but that mother could careless~
Keep in mind that this was a two hour season at the beginning of the 2^nd hour they remembered that a Birthday party was booked and had to move all the children into ONE room! Really! But we did have a choice of doing crafts but they only had room for a handful of children ~ it was Too Crazy that my two children stated they wanted to leave due to there was no room & too many kids to play ~ Total waste of money — shoulda drove an extra couple of miles & went to another play place ~ the concept is great & I have participated in other open play seasons but this experience totally ruined it for me & my little ones ~ will think twice before we return!!!

The party hosts here are amazing! Kept the group on their toes and laughing the whole time. All while looking after about 25 kids of all ages. Pump it up is filled with inflatable bouncy house contraptions. A number of slides, obstacle courses and sports type arenas. Enough stuff to tire any child or adult up. All the inflatables are super clean and well netted.
In the party room there is this huge inflatable chair for the birthday person to rule over all the guest. The hosts seem to take care of everything from serving to clean up. It did seem a little rushed towards the end though and there is a lack of adult seating throughout the facility. But all in all a great place to make a child’s birthday special.

Do you ever feel like hurling your body over a huge, inflatable slide? At Pump it Up you can. I came here for a birthday party for my 6 year old brother in law and we all had a blast. Basically, there is a huge room with tons of slides and different inflatable things to bounce around on. Big kids can slide too! After all the bouncing, the staff (which can’t possibly be over the age of 16) whisks the party away to an appointed room where you can do the gift exchange and have pizza and cake. The best part is, they do all the cleaning up afterwards.