Chase Bank

Been coming here for years since it’s a very convenient location. Although they don’t have as many tellers as they used to, they’re good at what they do. I see a lot of people who come by irate, impatient, and hassling the tellers.
Somethings to do while you wait in line is: catch up on your social media, read some online articles that make you think, or bring a book or newspaper if you don’t have any social media or online connections. Something free to do is that you could talk to the other people in line on how their day is going if you really want to pass the time.
95% of the time I just come here for withdrawals and deposits for personal and businesses transactions so I can’t say much for the other services they may provide.

This review is for Chase in general. What bank doesn’t take cash, and if you don’t have a sign that clearly states this. Or maybe have someone who checks on the line of people waiting while you only have 2 tellers working during the end of the month. I’m glad that I now have to go to my bank to get a cashier check to deposit at your lame bank who’s tellers don’t know how to greet or show any kind of remorse for a policy that makes no sense at retail bank. Good luck keeping clients.

Great place to Bank! Nice tellers and manager!

Better service than the Wells Fargo down the street. Glad I switched. I have my business accounts here so the business window definitely helps, if there’s a dedicated teller. When the line is long it takes a while if there is no business teller. Extra points for a bigger parking lot. Extra extra points for the free entertainment in the form of clueless people walking up to the drive thru atm (there’s walk up atms inside even if the bank is closed)

This CHASE is the worst! Their customer service is awful. They are so cheap to provide customers a hand-​roll of quarters instead of a bank roll, which includes a game arcade coins or missing some quarters. Especially the young white lady with glasses has big attitude. As other Unilocal user says, there are only a few tellers available during busy hour that makes customers waiting in a long line. I will use other CHASE from now on.

THIS IS THE WORST CHASE EVER!!! This is the third time this week that I go in to get a new debit card and leave with nothing. On all three occasions I have put my name on that list and have waited more than an hour without anyone even acknowledging me. Usually I go to the best Chase EVER!!! which is located on 16^th Street in San Francisco (Yes I drive that far to go to the bank) but since I live in San Bruno I thought I would give it a shot. I was wrong. If you just need to use the ATM then your OK, just don’t go inside you will regret it… Thanks for nothing Chase
By the way I give you no stars!!!

They only have three tellers on a busy Saturday afternoon there are 20 people in line and its not getting any shorter!

I’m so disappointed with this bank. I’m a client over 7 years and I went there last Thursday and I puted my name on wait list to be attend and I waited over 1:30 min and nobody came to help me… plus the bank didn’t was busy at all!!! I went home and I’ll cancel my account it’s enough !!!

I hate Chase. They will rip you off.
Recently, I’ve been noticing monthly service charges on my bank account. When I call them, they now tell me that I need to keep a minimum of $ 50k in the bank. Bull Shit!!! When I opened the account 3 years ago, I was told that I only need to maintain $ 15k in the account. Needless to say, I’m taking my business somewhere else.
All I have to say is «fuck you, Chase»!!!

Positives– ATMS 4 & drive thru ones. Disneyland Debt Cards… Negatvies. very little bankers & tellers. They dont keep the long waiting list organized & they poss people of. Very annoyed they dont give you temporary debt cards.

This place is great! They have ATMs, and plenty of tellers to help you with your transactions. They keep your money for you and let you have access to it when you need it! It’s awesome. If you visit the tellers they will even give you your money in whatever denomination you prefer (quarters, dimes etc.). They recently used money to make customers feel better about the parking lot by updating the landscaping. How nice ;)
They have ATMs inside the building and for driving through. The parking lot is large and serves only the bank so there is plenty of parking. ATMs are rarely down and are secure afterhours (access is restricted to card holders), which is actually really nice.

This is one of the banks to go to when you are in Tanforan. I like the fact that this branch has a private parking lot, 4 ATM’s — 2 of them are drive-​ups and 2 of them are behind close doors. Today is my first time coming in here today, staff members here are polite, friendly and professional. Some of the services and products are similar to most of the JP Morgan Chase Bank branches I’ve been to. The amenities here pretty much no different from other branches I’ve been to. This bank is close to Tanforan Shopping Center and a lot of other nearby businesses.
There are several branches I’ve been to where the it is street parking or garage parking at a nearby public garage. However, this one has their own parking lot for its customers!
The private parking lot with the drive-​up and indoor ATM’s are one of the amenities that scored bonus points for this branch. Additionally, this is one of the JP Morgan Chase Banks with ATM’s behind closed doors and this is another one of the amenities that is a plus as well.
ATM’s are located behind close doors? This feature really makes all of those random late night trips to the ATM much safer!
Some businesses operate via a cash only accrual basis. Having a bank here is of major convenience.

Have had accounts here for years (since it was Washington Mutual). The drive up ATM card reader was compromised, so I (and several hundred other customers) had to get a new card and pin. This probably could happen at any bank. However, they bounced one of my tenants checks claiming it was a «counterfeit document». It wasn’t, and the account was funded! I still cant’ believe it, but Chase could never explain why it happened! In fairness, I have to say I have had equally frustrating experiences with BofA and Wells Fargo. The Occupy movement has motivated me to try to find a smaller friendlier institution. However, my worst overall banking experience was with a Credit Union. So, I am looking at the reviews to find another institution. Sadly, I’m not very optimistic.

This location has been here forever, but I’ve never visited since it’s a bit out of my way. A and I were on our way to Tanforan to watch Immortals this past weekend though and since this Chase is right next to Tanforan, we swung by to make some deposits before the movie.
They have their own parking lot, which is always a plus. Drive though ATM, which is always handy. A ton of tellers inside, so the line moved super fast.
Convenient, quick, and easy transaction.

Great location and convient location. Fast service and coffee inside. There are drive thru ATMs as well. Also, when you open certain accounts you get cash back and cash credit as well! A service rep by the name of Niko is also a great help for banking.

Great location next door to the Tanforan Mall, Lucky ect and easily accessible.
The counter staff inside often don’t look very happy to be there but +1 star for Tra (advisor) who is really helpful and friendly.
2 ATM’s located inside as well as the drive through outside — my husband loves this!

Good location, has a very convenient 24hr driver-​thru ATM