Old Navy

I use to come here all the time for jeans and shirts.
I came in yesterday with my lady and this place is not what it use to be. Not as fashionable as it once was. This place really does cater now to this generation XY. Not the most attractive clothing in any sense. Just a huge drop off from once being one the première places to shop for back to school clothes.
I would feel so insulted to buy anything from here now.
The jeans fit so weird now. I mean, they stick to your legs like glue and this concept of button zippers is NOT COOL! Men do not wear pants with BUTTON ZIPPERS! That is just another obstacle to have to deal with if looking to use the urinal in a public setting.
The shirts here fit too snug and not in a good way. I like fitted shirts but the shirts here are horrible.
I must say that the customer service is good but the merchandise is below average. I think it is time for a complete makeover at ALL Old Navy Stores.
I expect better.

My review is NOT for this specific store, but for
. They are running a promotion 30% off online only that excludes «everyday steals», «hot deals», «todays only deals», and uniforms. I wanted to buy some jeans, which were selling at the regular price, not any sale, discount, markdown etc. Apparently, I have found out that this is an everything steal. I guess the store feels that all of their merchandise is an everything steal.
Upon calling their customer service, I was advised on this, after repeatedly trying the code COOL from their website. I can understand and appreciate if they don’t allow discount on markdown items, but their ad also states 30% off your online order INCLUDING clearance.
This is very misleading. Well congratulations, this was my first and last shopping experience with your store. There is absolutely no advantage to buying online, over the stores. Try Kohls, JC Penney, Macys, none of these stores have this misleading advertising.
What a joke.

i was in the mall and went into this store at tanforan during xmas and the store people keep on telling me to buy $ 75 to get $ 30 super cash to spend end of Jan. i bought a quiet a bit and got 2 of these super cash vouchur. Now it’s the time to spend them, and the they told me i need to spend another $ 75 to use the $ 30 super cash. I talked to the manager of the store that that’s not what they promoting at the time, no one ever mentioned that i need to spend $ 75 to get the vouchur and spend another $ 75 to use the $ 30. She is terrible, not apologize for their impleted info giving or try to resolve the issue, but blame me that i didn’t read the prints at the back fo the vouchur. It was so busy during xmas time, I just took their words for as their xmas promotion and there is no way for me to ask them to let me verify the vouchur before buying. To spend $ 150 to use the $ 30? I can get the 20% off deal any time! What a dishonest people working in this store just to get you to buy and what a manager?! i will never go to that store again. Horrible!

Went yesterday to buy some clothes ($ 130+). A young Asian guy says next customer please. I go up to him and start talking to him, but he’s not even paying attention to me. The young lady cashier next to him is paying more attention to me than he was. Then he tells her, are you helping her? She tells him yes I can help her. (Obviously you wasn’t interested in helping me u dumb little boy). Smh then he got the nerve to tell me to move to her side and calls the next customer. SMFH! No kind of respect from that guy!!! I would definitely try to avoid that kind of customer service so I will not be shopping there anymore! But big Thanks to the nice young lady that helped me out.

Old Navy is pretty much Old Navy, but this location is a «concept store» so this is where corporate tries out new ideas, products, etc. As a result you can sometimes find things here that you never see at other Old Navy stores. For better or for worse…

Large store with friendly employees.
I came inside for the jean sale and as looking through the different pairs for my size, the male employee folding jeans in my vicinity happily offered me help. I politely declined because who needs help finding jeans, but I appreciate the gesture though its probably just the emotional script that employees follow as in every other store. I decided to not buy the store jeans and would look at them online but the online selection was utterly terrible in terms of selection. Regret not buying in store. Will do next time there is the sale.
B

I walked in here and headed straight for the sale rack where i found a bright orange really soft sweater for $ 10 cause i love orange! i also looked at the scarf section because old navy has some pretty cool accessories, i saw $ 15 infinity scarves (the kind that are in a circle) that were really cute some awesome spring colors! i love me some old navy!

I’ve been to this specific location 3 times in the last month trying to exchange a jean jacket I had bought in the wrong size. Everytime I come in the jackets are in the same spot and in the same sizes as the last time time I visited the store, just in fewer numbers. I came in on wed since I was told by an employee they stock tues night to find 1 lonely xxxl jean jacket on the rack all alone. what’s going on!!! RRrrrrrr

I went to Old Navy yesterday on a mission. I saw that they had their jersey dresses 50% off from 9am-​12pm only. We went to Old Navy, I headed straight for the jersey dresses and picked three dresses and one skirt to try on. No wait at the dressing rooms.
I ended up picking two dresses, which A so very nicely decided to purchase for me. (Isn’t he the awesomey awesomest?) However, when it was our turn to pay, the girl helping us was scanning our items while talking to her fellow employees. So she tells us the price, but it was full price. I had to ask her if they should be 50% off. On the bright side, she went ahead and took off 50% right away. But, she was still chatting away with the other girls the entire time. Perhaps if she was giving us her full attention, everything would’ve been done correctly in the first place.
So, I love the dresses I got, but the customer service could’ve been much better.

Where’s the sale items? This store seems a bit of a disorganized mess and didn’t see too many employees on the floor.

I don’t go here that often but it’s not bad. Since I have a stroller, sometimes I feel like the racks are so close together that it makes it hard to maneuver. Other than that, it’s not bad.

Pretty decent store but mainly down to the fact my first visit there was in August after moving here. I picked up 4 bikini separates from their sale rack all prices at $ 4.99 each. I got to the till and they rang up at 0.97c each! Bargain! So I asked if I could pick up a few more. The lady at the the till was really nice and said she could hold them while I was choosing. I got about another 7 more. Seeing as they were originally $ 17 each I got an absolute steal.
Have since been a few other times but struggle to find anything my size which is a shame. Everything is huge on me (I wear size 2 – 4 and am just 5 foot tall, or short if you will). But then the kiddies section is pretty good.
They have a fairly decent selection and regularly have special offers.
The staff are always super friendly too and have at least one member of staff just wandering around wishing everybody a good day and checking to see if you’re finding everything ok.
One of the servers also recognised me the second time I went in (as the first I had only just moved from England and was still a little confused at the currency) and she struck up conversation and asked if I was finding my way around ok. Certainly one of the friendliest shopping experiences.

I was looking for a black shirt for my job. I decided to come here and found this black shirt in the 50% sales rack. Price tag said $ 3.99 and when the lady rang me up, it was $.97. Good stuff.
Staff was nice though. There was a guy going around greeting everyone and if they needed any help.

I was impressed with the huge toddler clothing selection at this Old Navy location. So many cute boy and girl stuff! There were long sleeves with eye-​catching designs for $ 5 and you gotta love their cute boot-​cut, flare, and skinny jeans for toddlers. It’s insanely a gem in here!
I went on a week night where it was quiet and not a crowd of teenages but rather families walking through this store. Staff was helpful, attentive, and friendly. I got lucky again; walked in just to browse, found some great deals and promotions, and walked out with a bag full of cute outfits for my daughter!

Very helpful staff, they saw us carrying around a bit of clothes and they offered us a carry bag, now that’s customer service and the floor manager was very attentive.
Great job guys keep it up.

I went to this Old Navy and a nice girl named Stephanie helped me out alot. I musthave looked confused because she asked me what I was looking for (a pea coat or something feminine thatisnt made out of wool). She showed me something else and I actually bought 2 of them. They were 2 fleece that I love. She was nice and I apreciate it. I wanted to go to to Old Navy .com and do a feed back but my computer would not let me.

Great sales & promos.
But some of the clothes for women are kinda not my style.

One star. for that HORRIBLE BLACK FRIDAY BACK IN ’07.
you know what you guys did wrong. there WAS NO FAIRNESS in the way you let people just crowd around and BARGE in instead of MAKING them stand in an orderly line. you might say, «hey, but you’re customers.» BUT HEY, YOU’RE the ones who have the GIFTCARDS/​keys to the door, can’t you use that to make those stupid idiots behave? guess not. you guys had the power and you guys didn’t know how to use it.
get another job, please.

This is for you, Old Navy.
I took the longer route home because I heard that it was literal death on the 101 heading toward the Bay Bridge, and since I had just barely survived ¹⁄₃ of the drive back from Santa Clara, I scooted over the connectors to hit the 280.
Tanforan.
What’s that.
I have never been here, so I scooted further along and parked in the large Target parking structure.
This mall has got to be the tiniest and most forlorn of any mall I’ve been in. Empty with a few number of people moving along slowly, it was not too inviting. Although, I did notice a large theater complex attached at the other end.
I do love Old Navy, however. They have a great assortment of cheap t-​shirts and pajama bottoms (flannels and plaids are my fave) and during this visit, I found a very cute khaki skirt that I will utilize during the warmer months ring up at $ 14.95 on clearance.
Not to mention a sneak peek at their summer stuff, lots of bold prints and cute summer dresses… I am vying for the white shift. Very classy.

Of all the Old Navy’s in the Bay Area, this one has got to be the smallest. Located in the small Tanforan Shopping Center, this one doesn’t carry much stock.
The only good thing was I found nice girl tights for $ 0.47 per pair (not a typo).
Other than that, skip this ON and go to the one in Colma or the City.