Abbey Carpet

AVOID THIS COMPANY. They are rip-​off artists. They say they are going to install one thing and install something different. If you DON’T look for price per yard, the name of the carpet (other than some Abbey Carpet name), the kind of pad (where an Abbey Carpet name is used but not actual kind of fiber) — i.e. you go in blind, allow yourself to get schmoozed by PROFESSIONAL salesmen, and just pay them to install whatever they want, you’ll be dumb and happy.

Extremely helpful. We have worked with Abbey Carpet on several occasions as we prepare homes for sale. Often new carpet or flooring is needed to get homes ready for the real estate market. John has always been quick to provide written estimates and the jobs are always done quickly.

I hate to be repetitive, but we also worked with Ken and thought he was terrific. He had great ideas regarding carpeting and except for a small snafu regarding actually ordering the carpet (our fault also), we received it on time (lucked out that it was manufactured in California). The installation was excellent. Would recommend the store without hesitation.

Ken was extremely helpful and a pleasure to work with. He helped us find the perfect rugs and stair runner, and made sure the installation was quick and smooth. The end result is beautiful, exactly what I wanted. Highly recommend for any carpet needs.

Had them carpet 2 rooms a few years back and they did a nice job. Recently the carpet was buckling up so I called them to fix it. Upon trying to fix it the installer accident made a small tear about 4 inches. They offered to re carpet the entire room to fix it and it was done the next day. That kind of guarantee is rare in this day. I will definitely use them again.

Ken was excellent to work with! He immediately understood our needs and preferences and really made our choice easy! We had very little time to make a decision and when we showed up to the store options were laid out with prices attached– he couldn’t have made it easier! We are in love with our carpet and highly recommend visiting ken!

Excellent.
Ken at Abbey Carpets is helpful and knows his stuff.
I bought a condo and needed carpeting in the bedrooms before I could move in (HOA rule). I contacted a few different places but only Abbey Carpets had the carpeting in stock so they could have it shipped from LA and installed in one week. Excellent work. Highly recommended.(I also had a small area that also needed to be carpeted later (another HOA rule) and Ken was able to recommend a contractor who did excellent work for a fair price.)

If you are a homeowner looking to install new carpeting or other types of flooring in a home you occupy, beware of doing business with this company. The owners, Ken and John, insisted that they had a right to a 50% deposit, which is clearly illegal according to California code. Showrooms like Abbey Carpet that install carpeting and other flooring materials must be licensed by the California State Licensing Board (CSLB) and must by law comply with the regulations governing home improvement contracts if they are installing these materials for an owner in an owner-​occupied home. California has the most stringent protections in the nation for homeowners undertaking home improvement projects, including carpeting and other types of flooring, but you need know what your rights are before signing a contract with a flooring showroom/​contractor. Start with the CSLB’s recent warning against paying a deposit of more than $ 1,000 or 10% of the total project cost, whichever is less:
… Follow the CSLB’s guidance as to what should and should not be in a home improvement contract, including a contract to recarpet your home:
… Check the California code that is the legal basis for the CSLB’s guidance yourself; it’s not that hard to understand:
… Section 7151 specifically cites carpeting as covered by these regulations.

I just had Abbey Carpet recarpet my home. After putting it off for a year, the carpet I originally wanted was discontinued. Ken made a phone call, and found another carpet that I liked equally well. The order was placed, and about a week later, my new carpet arrived. Jim and Jesse did a great job on the installation. They arrived on time, were professional, and were very neat and careful of the newly-​painted walls and baseboards. They not only moved the furniture back into the appropriate rooms, but made sure I was happy with the placement (couch centered over pictures, etc.). Great job!

What can I say? They are just great! We wanted to replace the carpet in our master bedroom. They came out and measured our place that day. Then, when we came into the shop, they showed us around and gave us lots of ideas. The owner suggested that I look at one particular stain-​resistant carpet that’s also ecologically friendly (or, at least, more so than some others). I really liked it, but kept looking to make sure I had picked the right one. When I started asking about another, similar carpet in the store, he said, «I’ll sell you that if you want. But, it’s a lot more expensive than the other one you like and I don’t think it’s worth the extra cost.» Awesome!
We scheduled our carpet installation and had to reschedule it three times due to another contractor that was working in our house. They didn’t complain at all and happily rescheduled. Yesterday, they did the work — it looks amazing. Fast, professional, and we love the new carpet. They used high quality padding, so it’s very comfortable to the feet, in addition to looking great.
Abbey is priced mid-​range. You could probably get something cheaper at Home Depot… but if you are looking for a mid-​range or higher end carpeting, you will be really pleased that you choose Abbey.

We finally decided to replace all the carpets in our place (master bedroom, 3 closets, stairs, loft and the nursery room). so, as a typical engineer, I wanted to know my options to make an informed decision. Our criteria was:
1). Help moving the furniture
2). Recycling the old carpet
3). Licensed and insured installers
4). Trusting the company
1). Our first choice was Costco (100% satisfaction guaranteed, right?). First bad sign was getting a call back from them (we were supposed to get a call around 2 days after we left them a voicemail, took them like 5 days). Finally someone came home, took measurements and promised to send us a quote within 3 days. Took around 7 days to get the quote by email. In the meantime I research reviews online and between their delays getting back to us AND their bad reviews online, that discarded Costco.
2). Second choice was Home Depot. Carpet prices and selection seem more competitive, but, as mentioned by many other reviews, once you start adding services (installation, disposal of old carpet, moving furniture, etc), prices quickly start adding up. The salesman tried to discourage me to use their services to move furniture and disposal: «It would be cheaper and better if you get friends to help you moving your furniture and find a place to dump your old carpet». I guess for people with more experience Home Depot could be a good option. I didn’t get a good feeling about it, so we passed.
3). Third option: Empire today. I was torn between their bad reviews online AND the nice guy who came home to show us carpets, explain the whole process while trying to give us confidence that everything would be allright. While asking friends for reviews about Empire Today, someone mentioned «why not using someone local?», so before choosing Empire Today, we decided to search locally
4). While reading reviews for «California Capet», I learned about Abbey Carpet (they’re very close to each other). We visited both places and I’m so glad we choose Abbey Carpet:
— One of the owners took the time to explain to us all our options for carpets. we made an appointment to get the measurements at home the following week (they allowed us to take their sample carpet for the one we liked back home with us, so we could make sure it matched all other colors at home)
— We got a quote the next day after the measurements.
— Installers showed up on time (9am) and by 4pm they were done. Very professional, helpful and fast.
Even after the sale they’re still following up with us to confirm our satisfaction. Highly recommended!

We were looking for an area rug, but couldn’t find any places that had the style/​color we wanted. I read some Unilocal reviews that recommended this place, because they do area rugs out of regular carpets or remnants. We ended up choosing a berber style rug, which they had bound for us. We got a 10×13 instead of an 8×10 because of the size of the carpet, but it worked well for us. The price was competitive with a 8×10 rug, and he was really helpful. I would definitely double check their delivery timelines/​info. I kept getting different dates from 2 different people. One guy said we’d get it in a week, one said we’d get it in 2 weeks, one said the delivery was $ 50, the other said $ 60… you get my drift. All in all though, I’d go back to them for rugs or maybe even hardwoods (which they also have).

I looked extensively around the area before choosing Abbey Carpets and John Larson to do my floors. I am extremely satisfied with my result for a number of reasons:
1. The product I chose and the quality of the installation have given me the most beautiful floors I could possibly imagine.
2. The workmanship of John and his team exceeded my expectations.
3. The pricing of my flooring was competitive with other stores, and included extra benefits that were not offered by others.
4. I ended up hiring Abbey to install numerous carpets in my home as well.
First, the flooring that I chose was the result of John doing extensive research to find something that was suitable for me. I was worried for example about the impact of shoes and high heels on my floor. John took the extra time to research and procure a brand new line of flooring just for me. This flooring featured full grain woods that had that beautiful «beat up» look of more expensive woods alongside an amazing, smooth finish. I have had plenty of people come through the house with different shoes and have yet to notice any damage!
Second, John came in and installed the flooring throughout 4 rooms and a hall in my house. He did all the closets, installed beautiful baseboard, and he also dealt with key transitions between the flooring and tile I had in the kitchen and marble I had on the fireplace. Every door jam came out perfectly. He went the extra mile to make the job perfect. Also, when one of my boards came up scratched a few months later, John came and replaced it for me using my extra wood. John is a rare guy who lives up to his word.
Third, John was able to offer an equal price to competitors but threw in these extra steps mentioned above for free. The wood he was offering was also superior to that offered by the competitors such as larger flooring companies and Home Depot.
Fourth, because John did such a standup job, we hired his team to install carpets throughout the house where it was needed. Again, he delivered superior workmanship at a competitive price.
John is a rare, old-​school guy who knows his trade better than anyone I spoke with and I researched this project for over a year before beginning. I would highly recommend you mention to John that you read this Unilocal Review, so that you can ask him which particular flooring he sold me. He also has pictures of it.
The end result is that everyone who sees my floors talks about how beautiful they are. They are bright and shiny but hold that deep rich wood grain that show the fine craftsmanship of John, his materials, and his team.
Thanks John!
Ben

We had Abbey install a hardwood floor in our kitchen this past March. It looked beautiful. Shortly after installation the area under the kitchen table showed objectionable scratches. We felt that the package of wood used in that area may not have been properly cured and thus prone to scratches. Abbey had the manufacturers rep visit and although they did no testing maintained that the wood looked fine and indicated it was our problem. Even though the chairs had felt pads Abbey Carpets thought that the metal cup into which the felt was set into was the problem, although it was difficult to purposely scratch the floor w/​o tilting the chairs to an unstable angle. Abbey replaced the scratched section at no cost to us and installed a different type of pad on the chair legs. It has been nearly 4 months of normal useage and the floor looks great. This is the first time I have been motivated to write a review and it is a very strong positive recommendation.

Abbey Carpet was helpful. They were also reliable. They found the floor I needed very quickly, they called to make sure it was at the warehouse, they ordered it and it arrived the next day like they said it would. The salesman and manager were both kind, professional and efficient. I picked up the actual vinyl flooring at their receiving location around the block and they too were kind and efficient.