Chase Bank

I have used their service to open a Business account, Mark is my consultant, he his fast, up to date with the products and services of his company.

Meh, experience is fine, the times I’ve come inside (which is to get cash to pay for auto repair at a shop in town) the tellers have provided good customer service. One thing handy about this location is that they have a drive-​thru ATM, the first one I’ve seen myself. I was waiting in line at the regular ATM (because the line inside was quite long), and one of their customer service agents pointed me to the drive-​thru one (which at the time I didn’t know they had). Which was cool.

The customer service here has declined drastically. Everytime I go in for a simple trasaction it easily becomes something that takes between 20 – 40 minutes.
The lines are long and there are not enough tellers to keep the lines going at a good pace. Even if the lines are long the tellers chit chat with their friends with all the customers looking on in disbelief.
The reps that work on the cubicles are not helpful. There is one rep that really does not speak English to level that anyone can understand in one cubicle and I dread working with her on any capacity.
If one teller is pulling up your bank account information there are other workers that magically linger around the computer screen looking at your information with great curiosity. Which I felt was a gross intrusion to my privacy.
I would love to take my business somewhere else and looking for alternative banks.

Chase only had one teller working noonish. of course, there was a short line.
courteious service. cool teller.
overheard no shows responsible for shortage of tellers.
easy street parking. reviews mention a parking lot. didn’t notice.
free coffee in rear. passed. usually bitter.

It’s hard out here for a Chase customer.
When I was in the midwest there was a chase bank or ATM on every corner and in every Target and Walgreens. No matter where I was, my cash bases were pretty much always covered.
Out here in Cal-​i-​for-​ny-​A… not so much. Out here it’s all of Bank Of Americas and Mid-​America it’s just been real hard for a Chaser like myself to find cash convenience.
Luckily, I zoomed past and through this San Carlos gem the other day to utilize their large parking area (key in downtown San Carlos) and their speedy, multi-​lane drive thru ATMs.
Well kept, has parking, didn’t take forever, in a convenient location to other places I sometimes go… what more could I ask for besides some actual money to put in my account?

This location is the best hands down. I had issues with my account because it was compromised by a hacker and there was just alot going on. So I left because I was frustrated not with the people at the bank but the fraud department through the 800 number.
Long story short I went back within an hour and the same lady helped me. I didn’t catch her name but her merchant # was 5 351 278 and she was so nice and very understanding. The best experience I have had in a bank in a very long time. I think she was a supervisor if she isn’t she needs to be.
Thank you Chase bank, because of her I will always bank with this company :-)

Great visit to this Chase branch. Most of these negative reviews seem to be from when this was a Washington Mutual. Admittedly I had low expectations, but was pleasantly surprised when my wife and I (who are new to the area) were met with excellent customer service. We came in to make some changes to our account and Andrew helped us address all of our questions and requests in a knowledgeable and professional manner. Glad we decided to stop by.

Good bank, great service. The people here are friendly and helpful and I always seem to get in and get out fairly quickly. The re-​did the whole place so its very nice inside.
They also have a drive thru ATM which is pretty cool

Decent branch. A little slow in general. The business banker Jessica is particularly good. She is very knowledgeable and eager to help.

Lol

Especially bad when Wamu was bought out and the fees were hiked.
These clowns just want you to give them your money and GTFO.

So this location hasn’t done anything for me to rave about them, but so far my experiences here haven’t been bad. I may just be lucky, but I haven’t had any major hitches when going here. The people at the desks seem generally helpful (willing to help when there is a line), the phone call I had was courteous, the lines have moved along quickly, and the tellers processed my transactions without much delay.
I guess if anything the tellers aren’t as bright and smiley as they should be working in customer service.

I was so looking forward to a brand new banking system. Unfortunately, it has gotten even worse than previous WaMU service. The Teller Manager (the woman works on Saturdays wearing glasses) is very unprofessional and knows nothing about customer service.

This is a fabulous bank. The bank tellers are always super polite and friendly and just give 5 star service. I have been to many wamu banks and these people know how to give great quality service time after time!

I have had so many problems with this branch that I have moved all my accounts. IF the employees do not want their jobs then quit and give them to someone else. They would not even help me fill out s deposit slip since I left my glasses home, they finally help but said that was the only time. What kind od service is that? I would never bank with again

Just need to make a little note of this. I made a large withdrawal recently, and the ATM had quite a lot of trouble pushing the cash out to me (it also took my card very very very slowly). I had to stick my fingers into the little guillotine-​like hole and fish my money out — and within a second or two of me getting it out, the door snapped shut. It was a little scary.
I understand a withdrawal of $ 800 is larger than most (I was buying a car), but if the ATM cannot handle it it should be programmed as such.

Boo Hoo! I mean, woo hoo.
Glad this is now JP Morgan.

I was a new customer going to make my first deposit at this branch. Not only did the line take forever (an exceptionally long amount of time, compared to other banks), the staff there were not friendly at all. I mean, seriously, if you don’t like your job, don’t work there!
Someone needs to have a conversation with corporate about this branch, it stinks.
So, as my first WaMu visit went, I waited in line for 20 minutes (only 5 people were in line) only to discover the account I opened hadn’t cleared and they were going to hold my paycheck for 2 weeks as a result. No thanks. Crap service, unfriendly tellers and 2 weeks to use my money? I suddenly remembered the saying, if it’s too good to be true, it probably is.
WaMu San Carlos should be closed down and just leave the ATM outside. The people inside are useless.

All right, I have to give these guys a little credit after I just read their one-​star review. TRUE, a friend of mine told me she’d never go in there again after they were rude to her. TRUE, they really ticked me off one day when they closed the doors early, before 6:00, when I needed to make a deposit. However, for the most part, the people who work there have been pretty decent in my experience. Maybe the management has changed. «Cyrus» is super nice (he’s one of the guys who sits at a desk in the front), and the rest of the staff seems pretty decent. And their parking lot is pretty great, very easy to park in, usually a spot or two in front, a lot easier to park at than the one in downtown redwood city. And there is usually less of a line at this WAMU too.

One of the worst and most unprofessional banks I have ever been to.
I have been to other Washington Mutual locations, but not this branch. However, I don’t think I will ever go back to this one. One recent weekday afternoon around 4:45pm (they close at 6pm) I came in to open a new CD and there was absolutely no one working the new accts/​customer service area. I looked around and although there was only 1 other customer in the bank, none of the 2 – 3 tellers bothered to ask me if I needed help. All the tellers looked like they were indifferent high-​school or college-​aged kids who were chatting or joking around in the back. I finally approach a teller to ask about opening an account and they did say please wait.
So I waited… and waited… and waited. After waiting close to 10 minutes with no sign of anyone coming to help nor any teller acknowleding me (there was barely any other customers in the entire bank), I finally said screw it and there was no way in hell I would be putting my money here so I left.
But the weirdest thing happened during my wait. For about 1 – 2 minutes during that time, ALL the young –looking tellers in the bank disappeared into the back and left the entire front teller area abandoned. At one point a customer came in looking for a teller and was very confused not to find anyone. The bank could have been easily robbed with no one in the front.
Bottom line: After this, no way in hell I would ever be a customer of this branch of Washington Mutual. I am a fan of Washington Mutual, but stay away from the San Carlos branch unless they have more professional management come in.