Quest Diagnostics Incorporated

I was there to drop off some specimens with all paperwork in order and they kept me waiting 50 minutes. Those waiting to be treated waited even longer. I have had good service at other Quest facilities but I will never go back to this facility.

This lab is extremely slow. Three technicians and the wait was still over an hour for a simple blood draw. Avoid this lab if you don’t have an appointment.

I wish I could give two different ratings, a five-​star rating for the staff at 1100 Laurel St and a two-​star rating for the facility at Laurel St and for Quest’s stupid ways of keeping records and billing.
Staff: FIVE STARS.
Rima is the greatest phlebotomist ever, she really cares and goes out of her way to help. For a while Rima was the only person there who could get blood out of me, but lately there are a couple of others who can do it. I almost never get a bruise.
The rest of the staff isn’t always as friendly as Rima, but I think it’s because they are overworked and undertrained. Quest keeps changing the computer interface they have to use.
Facility and Quest: TWO STARS.
General notes: The draw rooms are fine. They have chairs that fit fat people. Short people will find that their legs are dangling. The facility used to be uncrowded in mid-​morning but lately it has become quite crowded. Appointment recommended.
Problems:
(1) All the chairs in the waiting room are tiny and uncomfortable. I’ve been writing feedback to Quest for years asking them to put one or two armless chairs in the waiting room for fat people like me. For years they have been ignoring this feedback. How hard can it be? I’m sometimes tempted to send them a $ 15 folding chair from Amazon.
(2) Quest has a really annoying database and billing system. Every time I go there, the staff has to make a paper copy of my insurance card, even though I’m already in the database. Today I was told I had to pay my outstanding balance (a whopping $ 20) or else the system would not let them draw my blood. I said that I had paid it online last night. «That isn’t showing up in the system, so you have to pay it again. But you can call your credit card company afterward and decline the charge.» Really? I have an account on Quest’s web site where I can see my results, but my bills aren’t associated with the account. Every time I want to pay a bill, I have to go through a separate transaction where I enter a long invoice number from the bill and then have to input my name, address, and payment method.

After reading the reviews I was nervous about how much time this would take to get my blood work done. I made an online appointment and waited about 15 minutes. Rima, my phlebotomist was really nice and hit the mark on the first try.
Thanks Rima!

Staff were friendly enough and I had no bruises. However, 3 stars due to appearance. Waiting area
and treatment rooms need a fresh coat of paint. It just doesn’t boost your confidence in the facility if it looks run down.

The office staff was nice. I was seen on time which is huge when I am scheduled in the middle of my work day (my choice). 3 stars for the above.
I am taking 1 star away because the place does not look clean. The carpet is dirty and maybe some lights were out because the lighting was terrible. Also I immediately smelled dog as soon as I walked through the door.
I am taking another star away because when I come to a place like that I expect the staff to be professional meaning yelling from the front of the office to the back office is not professional to me. Especially when in another language too.
I am hoping the staff and business takes note of this review. Hopefully the carpet will be cleaned and maybe some air freshener will be sprayed or put out. Also, perhaps some training on how office staff I about to conduct themselves in front of patients could be done.
But please note the office staff was nice.

I had always had a positive experience here: beautiful spacious waiting room that I DIDN’T ever have to wait in. Nice people at the front desk, etc. I thought I had found the only Quest Lab that «worked», well, until my last visit.
I will still go back, but they had the rudest, most unhelpful, slowest person at the front desk. She kept asking me for info (even tho I have been in the system multiple times in the current year, she had my license and my medical card, so what the??), and then she had the audacity to change my billing address without asking. Wasted time!
I had to make her redo everything, then finally get the test done, and go back out. I shoulda known she would muss up the billing, then it took me some time to get that straight.
I feel bad about this review because every other time the place was 5 stars, so I’m going to get it another try and hope that the same person no longer works there.

I had a great experience at this Quest location today. I had an appointment and only had to wait about 2 minutes before I was called up. There were 3 – 4 employees there to keep things moving. The facility was clean and comfortable. The woman who took my blood, Rima, was so kind and did an excellent job. She was gentle and even though I had 5 tubes drawn I could barely feel her change them out. I have gone to other labs where I needed 5 tubes and each time they switched tubes it was painful. A nurse called FedEx to pick up my blood sample right away as per doctors orders. I appreciated their efficiency.

This place is great and the people that work here are so friendly! I went in this morning to get a routine blood test and was quite frankly terrified. I’ve had many bad experiences having blood drawn at various places throughout the country. I have veins that are pretty hard to find and have experienced nurses poking around to find them, moving the needle around inside of me, having the top come off with my blood spurting everywhere. You name it.
When I first came to this lab I was greeted by a friendly receptionist and directed into a room where another friendly face greeted me. She was a student, however, and was unable to feel my vein (to be expected) and asked if my veins were normally hard to find. When I told her that they were she immediately got someone more experienced to handle my test. And she was fabulous! Found my vein immediately and I had 3 vials drawn in no time. She even informed me to keep pressure on it for a few minutes afterward so that it would not bruise. I’ll definitely be back and ask for Rima anytime I need blood drawn in the future :)

This place is horrible! I feel emotionally raped. The worst experience ever. I almost fainted, have huge bruises and pain at the 3 needle insertion points. They tried 3 times to draw the blood and could not do it. What a horror! Run out of there if you can, like i did.
Wasted my time too, still have to get it done some place else :(. I do not looking forward to it :(.

The San Carlos office is completely disorganized. They have five people completing the same task rather than splitting up the duties. Five people checked me in, five people stood around while one person drew my blood AND they still had problems completing these tasks with any efficiency. One of the ladies yelled at me across the waiting room to ask me personal information rather than calling me to the front desk and asking. I scheduled an appointment for 9:45am and wasn’t called until 10:30 b/​c of the inefficiency at this office. Another person in the waiting room said this was her second visit to the office b/​c the lab made a mistake on her blood test the first time. From reading the other reviews, this is not uncommon.

Went here on a very busy Friday morning for my Gestational Diabetes test at 25 weeks. I have an appointment at 9:15am. Even though they were really busy, I was seen exactly at my appointment time. They are well organized. The phlebotomist — Alex, who took my blood, was fast and professional he made me feel comfortable. The procedure was quick and almost painless.

This place is horrible! They messed up big time on my daughters blood draw. After taking A LOT of blood and making her wait for 2 hours, they told her she needed to come back the next day. Not a good experience and not handled well at all! I was brave (or stupid!) enough to go back myself two months later. My doctor had written at the top of my order sheet «Spread Out Over Two Visits». Well, Rema (owner) didn’t read this and was intent on doing it all at once. I almost fainted afterwards and had a huge bruise and pain at the needle insertion point for days. Save yourself the misery and avoid this place if at all possible.

Be prepared to wait.
Lines are huge. Expect to wait 30 mins or more. If you do try to schedule an appointment then good luck with their automated phone system, especially if you are foreign and have an accent. You will need to keep repeating forever until the machine decides it is time to switch on to the dial option (it tries to understand what you are saying but the accent recognition is pretty poor– don’t understand why they don’t give a dial option right in the begging along with the voice recognition). Once in the lab, the front desk ladies will treat you as if they are doing you a favor. I guess they forget we are paying for it. I don’t recommend it. There are other places nearby San Carlos which will value your business better than here.

I came here on a Tuesday because the Quest Diagnostics in Daly City doesn’t accept drug screenings no more. Wtf! I would’ve went to the ones in SF but they were closed during lunch time &so I drove all the way here. The location was easy to find &there was plenty of parking in the lot.
I expected a long wait, but once I got there I didn’t see anyone in the waiting room &was greeted by the front desk. They were really nice &they took me immediately. I did my urine test in 15 mins! So quick!
I’d go here again to do drug screenings because they stay open during lunch hour.

Awful.
Sent to this corporation for a series of blood tests. Only option in the drop menu was «routine blood test». Nowhere on site is this test specified as to what they will test. It’s easier to get data on my tires on the Tirerack than to find out what the test they performed tests for!

Briefly: terrible and unprofessional staff
I have pregnancy (7 months) and my ob/​gyn told me to visit Quest Diagnostics to have a glucose tolerance test (OGTT). I scheduled the test in San Carlos location, on May 10 2013. There were a few things I noticed/​were happened in this lab during my visit:
1) There was no soap in a bathroom. I wonder how the staff washes hands before returning to work then? They can easily infect somebody if continue to brake hygiene rules.
2) The description paper my doctor gave me says, I quote:” The lab will immediately test your fasting glucose level”,” The lab will immediately test your 1 hour glucose level”. The key word here is ”immediately”. And the thing is, maybe I wouldn’t need to take a blood samples all 3 times, if the results were checked immediately how the paper says. But I’ve been told that the results will be ready on next week only.
3) And the main thing. Instead of 3 injections, I got 4 of them, because the staff was not professional. And the blood samples were taken in a wrong way because my arms were acing after it and I still (after almost 2 weeks gone!) have bruises on the places where blood samples were taken!
I’m totally disappointed and don’t understand why it’s so hard to do such a simple thing in the right way!
I’m expecting a baby and I am shocked with absolutely not professional employees, who doesn’t wash their hands in the way it should be, who violates the procedure rules and who even can’t take a blood sample without making a damage to my health.

I needed to gets some bloodwork done and I searched Unilocal for a number of labs in my area. Almost all of them had very poor ratings — 1 or 2 stars average. The one exception was this lab in San Carlos which had a 5 star average.
Now I’m in the market research business so I know that that is a huge difference, and clearly statistically significant (given the number of ratings), so clearly something about this particular lab was better than others.
So I decided to try this lab even though it was a bit further from my location than the other, poorly rated labs.
I got there about 30 minutes after the place opened in the morning and it was quite crowded. All the seats in the waiting area were taken. Despite the crowd, I was processed relatively quickly and efficiently. Also, both the receptionist and the phlebotomist were very friendly and competent.
This is the place to go for labwork.
One minor thing, the address for this place is Ste F, not Ste C

I felt compelled to take time out of my weekend to give proper respect to the folks at Quest in San Carlos. After having one of my blood test «botched» by an unorganized lab in another city, I didn’t have high expectations when I picked this lab for a retest. What a surprise. The office was bright, clean and a well-​organized machine! They took my appointment right on time and even with paperwork processing, I was in and out in five minutes. Rima was god-​like in her surgical ability to find a vein and draw blood effortlessly and painlessly!
Hoping I don’t need blood work for a few years but if I do, I’ll be seeing the folks at Quest in San Carlos.

I’m definitely a fan of this place. Had to come to get a fasting blood test and was feeling a bit «off» since I hadn’t eaten or had caffeine all day/​previous night. The front desk worker was very courteous and professional as she signed me in. My appointment was at 2pm and I was taken back promptly at that time. The woman that drew my blood was amazing. Super fast and didn’t have to poke around to find a vein. No pain, just a pinch. I have no bruising like my pale skin usually gets. I was so happy it was quick and painless since I’m normally apt to feel faint after. Clean place too, looks recently remodeled. I’d return here for sure!
One less star since there was a huge crushed spider on the wall in the room I was in. When you’re looking everywhere else around the room to avoid seeing the blood drawing process, my eyes constantly fell upon that nasty crushed spider. Made me uneasy, haha… sad but true.