Americal Window & Door Supply

I’m not exactly sure how to rate this company. Before them, I was a window-​installing virgin, so to speak, so I’m not sure if what we experienced is typical for the industry or what.
Regardless, I am familiar with good customer service and quality work, and I don’t think they met the mark. They would initially show up unannounced, as this is when the owner could actually get the workers to show up for work. Once we set up a time for the installation, the crew was about three hours late, and only half were there; the other half, arrived a few hours later. Because they were so late, they had to work well into the evening. There is nothing worse than having cold ocean air whip through your windowless home at night (trust me!). A few of the workers returned the following days to finish. At the end, it was only one worker, which I believe was the owner’s son. He was hard-​working and courteous, but looked pretty young and didn’t know how much experience he actually had.
As to the quality, we had a rep from the window manufacturer out to replace a defective window. The rep often commented on how certain parts of the windows were installed — ways it was done, parts that weren’t installed, etc. The rep thankfully fixed some of those things free of charge, but it sure makes you wonder what he didn’t catch. You’d think spending as much as $ 10,000 would ensure everything is done correctly… guess not!