Pep Boys Auto Service & Tire

These guys were super fast and so nice! We had a rental car get a flat tire. Not only did they check the old tire to make sure it couldn’t be reused, they called the rental company for us to ask if they could put a new tire on the car. Then they did it and we were good to go! The whole operation took less than an hour, and Eric was a sweetheart the whole time. I’d recommend this location for your tire help needs!

Thought maybe we needed an alignment, but no, we had a tire that was splitting and allowing spin outs with the rain. Checked out the car before a major trip today, and found we needed tires. Helped us out in a pinch and got us in and out! So thankful. Adam was great, knowledgeable and feel we have someone we can ask when we have questions. We keep finding reasons to continue going back to this Pep Boys!

Worst service I have ever had for automotive repair. I don’t trust Adam as far as I could throw him. Would give them negative stars if possible.

I just want to start this off by saying that I’ve been very fortunate in the car mechanic department. So, maybe I had high expectations when I brought my Volvo in today. However, I was greatly, greatly disappointed by this Pep Boys. First, I was given an initial quote of $ 1300-​$ 1400 for a bunch of maintanence items that they looked up. Secondly, after asking them if they could check on a noise and an oil leak and call me back, they didn’t. Not only did they not call me back initially, they didn’t call me back when they car was done after telling Adam that I needed my car for work. Third, when asked if the leak was looked at, what was up with the noise and if any oil change was even done, I was looked at like I was talking another language. I was told the oil change was done and the spark plugs were done for $ 400 and that they didn’t hear a noise. I left with these two things done, the noise still there as soon as I started up the car and no mention of the leak. It’s such a bummer because unfortunately cars need to be worked on and there’s definitely a racket behind it. I feel like once I said I wouldn’t start with the initial $ 1300 or so worth of work, they figured I no longer mattered as a customer. I will never go back to these guys. Being ignored is an understatement.

Great and helpful! I had a flat tire on the 100+F labor day. They save my day!

Went in here the other day for some new tires and an oil change Adam was super helpful and knowledgeable his crew let me know that I should probably change my breaks soon they treat you like people not just another number. I will definitely be going back to them ;)

Came in for an oil change, it was the quickest most efficient experience I had. Thank you to Adam, who was friendly and courteous. I am not big on cars, so he really helped break it down for me to understand what I needed to know about my Baby. 5 stars !

Wow! Service was excellent. All employess are very friendly and quick to answer questions with percision. Knew exactly what my car needed and now it runs great! Thank you very much for the excellent experience!

I love this place, it’s totally trustworthy, reasonably priced and very professional. Adam helped me. If he’s around, I highly recommend him, he’s got a great attitude and was very knowledgeable. In fact, he helped tweak a couple little extra things and didn’t make a fuss about it. I’ll be a customer for life, these guys know what they’re doing. Highly recommended.

The level of customer service was amazing! A++ service! Thank you pep boys!

Rick, Eric and Chris were really great. For 4 tires on my Chevy Captiva he gave me a deal of $ 504
Big O wanted 793 and Costco wanted 700
That’s a huge savings. They were polite and courteous and I will be back here for sure!
Thanx Rick!

First, I was happy to see that Pep Boys was open on a holiday-​Memorial Day. Got a flat tire warning light which turned out to be low tire needing air only. Great, they didn’t sell me a tire I didn’t need. I asked TWICE to have the tire warning light reset (the directions with code are on the door. The guy said it would reset on its own, after I drove the car 60 mph for 10 – 15 minutes. As I said, I asked TWICE because this was WRONG info. They also failed to reset the mileage for the oil timer on my BMW 330ci. Now I’ll have to take it to my auto mechanic to do what needs to be done correctly (a simple reset). Don’t treat me like an idiot because I’m a woman; I know my own car. Will I go there again? Maybe, but only for the smallest of jobs or only in case of emergency. I trust my auto mechanic but customer service is NOT good at this Pep Boys location.

I’m taking 4 stars out because they did not honor the insurance on my wheels that had a puncture. Instead manager tried to sell me 4 tires. They thought I was an idiot who didn’t know what was going on. They told me the tire was irreparable, but the puncture was within the area of the tread. At the end, they didn’t even offer me to keep the old tire. I wish honest Rick worked there.

My car would not start, then after a while it did but would not turn off. I believe the starter and/​or a wire literally burned up. Thanks to Triple A for towing my car down to San Clemente to one of the only car repair shops open in South Orange County on a Sunday.
Pep Boys staff were very professional and replaced the starter and wire to get my car running great. Good work, reasonable pricing and all on Sunday. They are just up the street from the beach so it was nice walking around San Clemente while they got the parts and did the work. Of course they also have a very nice waiting area which was impressive. But San Clemente on a Sunday afternoon, what a great place to spend some time.
Thanks Pep Boys!

On our way from San Diego to LA, we stopped in San Clemente for breakfast. At that time I discovered a large screw in my brand new tire. We drove to Pep Boys to see if they had a tire to match, but the did not.
To properly correct the problem, I would need to put on two new tires on the back end of the car (I’ve had differing treads before, its not good). Because my tires were new, I called the closest dealership and told them my dilemma as the tires are under warranty.
Rick and his crew were great — they didn’t try to sell me something I didn’t need, but they put on the spare on the car so I could drive it to the dealer to replace the tire for free.
They didn’t charge me, they didn’t push me to buy something — they were great, and I felt they were very honest. I’d recommend them to anyone.
Thank you.

I’ve tried to use a few of the local mom-​and-​pop garages in town, but they’re always too packed, and too tiny — can’t even figure out how to pull in. So I end up at Pep Boys… and have had pretty good luck. Today, I went in to get a dead battery charged, and they didn’t even charge me. The guys were all really nice, and the waiting room was comfy. Lots of free coffee. I’ve had good experiences with most Pep Boys around the southwest, and this one is as good as any. Plus they send me coupons every month. Thumbs up.

Wonderful polite and respectful staff!
I have taken my 06′ Saturn Ion here for an oil change on a few occasions. Each time I go, the staff seem to personally go out of their way to treat me with respect. They do this by looking in my eyes when they talk to me (who does that anymore– we are all do plugged in), they say please and thank you, and they definitely have never tried to over-​sell me.
Since this is a fairly new location, I have had no problem with their willingness to take coupons. Since I don’t drive in that direction much anymore, I don’t have cause to head up to San Clemente, except that I really do appreciate their service and just might make the trip for that reason alone.

Mike is the man to trust with your little transport vehicle known as a Smart Car. These guys do a nice job as local mechanics even though they are part of a national chain.

I have a 2002 VW Beetle that needed the front headlight bulbs as well as the brake lights replaced. I initially called a 5 star Unilocal rated VW repair shop in MV and received a quote. The price seemed high, so I researched the replacement procedure via YouTube. Since the repair appeared to be relatively simple, I decided to get another quote. My second call was to Pep Boys, San Clemente. Although I was going to purchase the bulbs and do the job myself, Mike informed me that they could also do the installation. Without knowing what I was originally quoted, he beat the competitors price by more than 50%. Since the service cost was über reasonable, I had them do the work. The job was done quickly and correctly saving me time, potential frustration/​hassle and most definitely an inevitable premature manicure.
Hats off to Service Manager Mike and mechanic JT. These guys were knowledgeable, helpful, friendly and HONEST (a rarity in the automotive repair biz I’ve sadly learned over time). I felt they truly cared about my satisfaction along with doing a good job and have certainly earned my future business. Well done lads :)

Since we had been at this location once before when it was Discount Tires, we thought we’d give Pep Boys a try; so we took our Kia down to have them look at one of the tires that has had a slow leak. The man my husband spoke to, believed the puncture was too close to the sidewall, would not even look at the tire. He simply said, «They were not Discount Tire, and that we would have to take the car to another „mom & pop“ shop and have them fix it»!
It was more the man’s attitude and the less than stellar customer service that irritated me, so much so that we took his advice, and went down the street to Holly Tires where we had the tire fixed in less than 30 min, for less than $ 30, and all with a smile and a thank you!
Good ol’ Mom & Pop… the best way to do business!