A New Way Auto Service

Hands down the best automotive shop out there! They do thorough work and show you the pictures to prove it! Thank you Ed for helping me out and getting me back on the road so quickly!

This is going to be a long review, but if you’re looking for a good mechanic just spend the 3 minutes to read it!
My experience with Ed started when I ignored a rattling/​groaning sound in my car for a long time and it kept getting louder and louder. I put off going to a mechanic because, well, I’m a girl, and going there sucks.
I took my car to Miramar Automotive, they had it for a few hours and performed a «complete inspection» from top to bottom. When they called me to give me the $ 700 estimate for a bunch of stuff that «might» or «might not be» the reason for the rattling sound, i settled for paying $ 200 that «might» fix the rattle, but they weren’t sure (spoiler alert, it didn’t fix the rattle).
Anyway. Ed was referred to my boyfriend from someone he knew in the industry. They immediately discovered that the rattling sound was a broken wheel mount and cracking engine mount, and ordered parts and fixed the problem same day. If the mounts had cracked on the freeway I could be dead! So I picked up my car that afternoon and could not believe the difference, it drove like a brand new car. I couldn’t believe it was mine!!! I was so impressed that they found the problem, PROVED it by taking pictures and explaining everything, then fixed it same day.
Then, on my way home in my brand new car, I got T-​boned! A woman drove straight into the side of my car. I was devastated! It was the first accident I’ve ever been in and my first time dealing with nightmare insurance companies.
So I called Ed and told him what happened. What he did next was incredible and the definition of ABOVE AND BEYOND.
Ed took time out of his own busy schedule to explain EVERYTHING about insurance companies to me, and how they were going to rip me off. He did this with absolutely no benefit to himself, as some options he recommended did not include taking my car back to him. He just didn’t want to see me get screwed over. I’ve never met another mechanic who would ever do something like that, he walked me through every step of what they were going to say and he was right every time. I’m not talking 5 or 10 minutes, this was hours of phone calls over around a week period.
I ended up deciding to take my car back to Ed and he fixed it sticking to the insurance quote I was provided. My car has never looked or driven better!
I’ll never go to another mechanic or body shop, and you shouldn’t either! Girls, go here with confidence! You won’t get ripped off, you’ll get competent tradesmen who you can trust not only to fix your car but to be honest with you as well. Best place I have ever been to, thank you Ed!

Ed and his staff are great. They are honest and always explain every problem thoroughly to me. They even take photos while they are working to show you the entire process of the repairs and then show you the parts they replaced and explain where they are damaged or worn. I highly recommend this shop to anyone having car or van problems.

Bad customer service. They promote «honesty» and «competence» but they are far from it. Ford showed me how the jammed and hammered a couple parts into my diesel truck. I do not recommend them.

Finding a trustworthy mechanic is incredibly tough since I was spoiled with having my dad as a mechanic. I finally found one. As a Christian based store, I had certain expectations and they lived up to it. The shop is very clean and organized and friendly staff. I brought my acura mdx in and they were very knowledgeable about the issues they have and were able to diagnose it. They were very upfront with me about the condition of my tranny and could’ve easily just sold me a new one but they were honest and gave me some options that didn’t cost 4000.00. The part I loved was all the before and after photos they showed me of the work they did so I could see the condition of my tranny. The only thing stopping from me giving 5 stars was that I had to wait a week to get my car looked at since they were so busy (which could be a good thing depending on how you look at it.)

Excellent, kind, helpful staff! Dropped what he was doing to fix a small problem for me right before they were closing! Highly recommend!

I went here multiple times with my classic Ford. Looking back at the service and prices, I always have a poor and annoyed feeling. I was always set back at how high the bills where at the end of the services. To make it all worse a few of the front end suspension parts they installed have come loose and I have had to go back under my car to re-​repair their work. I am not happy with this Place.

NO NO NO. Smile in your face and rip you off blind once they have you in there.
Absolutely the WORST shop I’ve ever encountered in all my years.
Half assed repairs, high dollar charges. I overhead them say «how much they got one customer for» when he came in for something small initially.
My vehicle was already being held captive at that point.
DO NOT GO TO A New way (to rip you off) Auto.

Ok, I have had work done by Ed and his crew for @ 6 + years now on multiple vehicles and have always been treated fairly and after having some warranty work done by the dealer and then a few years later I had a major problem that New Way found that only could have been caused by the work the dealer had done. Ed Ski went out of his way to get the dealer to replace the parts at no charge. This was above and beyond what I think is normal customer service! The car repair business is not easy, as anytime something goes wrong (a part breaks) reguardless if it was even repaired before the last shop that worked on it will get blamed for it… These guys are not cheap but they do quality work and if you have a problem they are very reasonable and they stand behind their work! I just took my car in the other day as it needed the 3 rd new radiator and I told them I no longer wanted the standard plastic /​aluminum junk so they found an all aluminum replacement radiator and upon getting it it required a some custom fabrication to fit it in which they had no problem doing. Thanks Ed /​Rusty and crew!

If I could give them zero stars I would… save yourself the trouble and DO NOT GO HERE! Had my clutch replaced here about 30,000 miles ago just to find out that the throwout bearings and pilot bushing were both cracked, and hydraulic slate cylinder had huge dent in it after they supposedly replaced it.
I thought it was strange that only a month after having my clutch replaced, my alternator mysteriously took a dump — I made the mistake of taking that to them as well. Now I know the kind of work they do and I would not recommend anyone to go here.
If you want it to be done right, find somewhere else to go!

I have been using them since 1992 when I first stumbled there when I brought my truck in and «told» Ed (the owner) what I needed replaced (I was told what needed to be replaced by a friend and I was no auto mechanic)
He quoted me a completive price and when I returned he said «no charge, you just had a loose battery cable and we tightened it» He could have replaced the parts I thought were wrong and I would have never known… I have taken my vehicles there ever since. Need someone you can trust, take it to A New Way Auto…

I’ve been bringing my trucks here for 13 years and never had a bad experience – in fact, just the opposite! The estimates are always accurate, the work is professional and my truck is done on time or (usually) before. The prices are good, too. I found out the hard way – got a coupon from the Ford dealer around the corner so I took my Ranger to them for a big servicing. Cost a fortune and most of what they did turned out to be «inspected». Ed actually finds stuff and fixes it. Everybody there is pleasant and easy to deal with. They speak Normal Person language and translate from mechanic-​ese so you can understand what’s going on. I give them my highest recommendation.. not to mention my vehicles.

A New Way Auto Service has always been there for me. When a car breaks, it’s always at a bad time. Ed and his crew work hard to figure out my problems and get me back on the road quickly. He even loaned me a car once. Fair pricing, good work and excellent communication. He’s worked on my cars now for over 10 years. I highly recommend them.

People are always asking, «Do you know a GOOD mechanic?» It’s nice to know that there is one.
In the middle of finals season at SDSU, my car blew a head gasket. I searched around and made a dozen phone calls. I was worried because I know that many auto repair places will «find» things wrong with your car and your bill will triple before you can drive again. Once I spoke to Ed and the guys at the shop, I felt that they were up front and honest about their work. I brought my car in and was immediately glad I did. They explained exactly what they planned to do and how they would find the problem. Instead of pulling apart my truck to find the problem, they hooked it up to several testing devices, saving me a lot of money in labor. When a legitimate problem was found, they called me up to come over and examine the issue. They take digital pictures of everything they do, and document every part of the repair. This is great because when I sell my car, I have documentation related to the repair. They encourage customers to be there every step of the way while they fix your car. I NEVER feel good about having my truck at a shop, but I feel like these guys stand behind superior service and honesty to keep customers loyal. I have already recommended A New Way Auto to my friends. Good job guys!
They also gave me a car to drive to school so I wouldn’t miss my finals.
They called to inform me on the progress of my truck so that I could pick it up once I got back from out of town.
They worked with me on my budget, and gave me all the work I needed with the money I had available.
A+

I take all my cars to Ed, the owner of A New Way Auto Service. He works on my 1976 Corvette to my Ford Ranger to my Chrysler Sebring. I’ve used him for over 10 years. He has always been very honest and up front with me concerning repairs. He thinks about my saftey first, when it comes to my cars. I’m not an easy customer, considering my knowledge of cars! My most recent repair was a major engine overhaul on my Ford Ranger. He was sold defective parts and had to literally do the job again with the replacement parts. Big hassle. Ed hung in there with me and was as fair as anyone could expect. I like that if he doesn’t know the answer to something, he’ll tell me that, then go find the answer. He’s not the cheapest, but he stands behind his work. He always makes good. I highly recommend A New Way Auto Services.

I have had a history of good experiences here. I drive an old Toyota, and Ed and the other guys at A New Way have seen it through one major repair (two failed cylinders) and a failed smog check, and I trust them completely. Not just because I’m a pollyanna, but because my interaction with them over time has proven it. I started coming here in the first place because two other friends recommended them.
They haven’t tried to sell me on repairs that weren’t warranted, and everything is explained and demonstrated. (You should see the photos they took of my crankshaft! Uh – sorry, if that sounded like innuendo.) And much as I liked my previous mechanic, he was first generation Filipino and I couldn’t understand him very well. So I’ve been more comfortable here. And my wallet is a bit heavier too.
And my old car is running beautifully, by the way. I may never get a new car again.