All Star Rent A Van

What a joke!!! We are a Texas based company. We rented 3 vans from these guys. Totally unprofessional!!! 2 of the vans were OK mechanically however dirty and unkempt. The 3^rd van was UNSAFE to drive one bald tire, and the other tires were of another brand so no tires on van matched. The turn signals did not work with the brights on which was the only way to drive because lights were so dim. The radio was broken, antenna was broken doors were broken. One rear door would not open. Rear air conditioning did not work and it was hot! This van was dirty, unsafe, and in very poor condition, manyfactured in 2000 with 167 000+ miles. DO NOT RENT FROM THESE PEOPLE!!!

Total ripoff!!!
My family (4 adults and 2 children) recently rented a van from All Star Rent-​a-​Van (4 – 18 to 4 – 27 of this year).
We traveled by plane into SD Airport on our way to our Mexican vacation to the Rosarito area and the Baja coast.
The van was filthy and torn up inside. There was garbage in it, torn upholstery, seat belts that didn’t work, sharp metal pieces (which my son tore his pants on), missing arm rests, and window that were so dirty we had to clean them to see (inside and out). One of the headlights (even after cleaning) didn’t work consistently. Unfortunately we were in a bind and didn’t have options to rent another vehicle, so we took the van. The brakes seemed to work and the tires were passable.
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Do not rent from these guys. They are now located at 3338 Kettner Blvd. near the airport. They assured me the van would be clean and in good condition. We couldn’t even find the seatbelts. It had over 150K miles on it, the brakes sounded like they would go out at any minute and the windows shook so hard any time we went over 45 mph, that you couldn’t even hear the person next to you. They promised the van had been recently inspected and certified and that they would give me a «credit» to make up for the trouble. I am still waiting for the credit two weeks later. «It’s in the mail.»

DON’T TRUST THIS COMPANY. A month ago I booked a van to take a bunch of 9 year olds out for my son’s birthday. I booked with Mike and he quoted my $ 129 «total, out the door». He said we would pick up and drop off in Solana Beach Amtrak station given I live in North County. I confirmed time, location and price the night before and all was good to go. We arrived for pick up, he was 15 minutes late and then when filling out the paperwork, Mike told me he needed to charge me more for pick up/​drop off. What??? He changed the terms of our deal. We stood our ground and Mike called the owner (rolled up the van window to make the call). The owner spoke to my husband saying that the driver left his family to bring the van to us and that we needed to pay or drive it back to the downtown location (our car was going to be left in Solana Beach). We told him how that didn’t work and that was not the contract and the owner told Mike to drive away. He did! Trust your instincts. When he was late and then drove up in a dirty van, I knew something was wrong. Scam artists! Our party is going on without incident and the boys will have a blast! What kind of business changes the terms the day of??? BEWARE!!!

I would HIGHLY recommend All Star Rent A Van for any event. To start, the owners were extremely nice and accommodating. From the moment that I inquired about pricing to the follow-​though after we returned the van, they provided us with fantastic customer service. The van was nice and clean and was perfect for the event we needed it for. No doubt, the BEST experience I have had with a rental company (and I have had several). Thanks again All Star Rent A Van for making my 32^nd birthday celebration the best birthday yet!

Booked two vans with this company at least a month in advance for a weekend. They were very helpful and gave the non-​profit I work for a great price. I should have known it was too good to be true. We were schedule to pick up the vans on Friday and got a call on the Tuesday (after I called them earlier in the day to confirm) that another group extended their trip so they no longer had a van for us! Good luck trying to rent from these people, because you might not actually get what your reserved and already paid for.