Boot Barn

I bought tickets for a country concert that was in Del Mar. They staff was friendly and quickly took care of my needs! Plus the music in there was great!

Very nice and clean. Heather was helpful giving pointers to a first time boot shopper. I found a lovely pair that are super cute. Thanks!

I love this place! The staff is so helpful and friendly! Julia helped us tonight and she was awesome! Highly recommend this boot barn!

Such a great experience! I had Melissa the store manager help me find boots for my boyfriend. I had bought a pair that was too small and she did not stop till we found ones that fit him. She was so friendly and nice, no pressuring to buy whatsoever. I am definitely going to return!

I purchased a pair of boots from the store. When I went home I found the same boot on Boot Barns website for $ 20 less ($ 169 vs 189) plus free shipping. This was not a special or online sale, it was their normal posted price. When I contacted Boot Barn the said they said they would «pass it on to Corporate».
I would suggest that if you find boots you like, you shop the internet, before buying. You may find you will pay less for the boots, get free shipping and no taxes with some sellers.
Needless to say, I was not pleased.

Great selection on boots and top name brand and quality!!! They don’t have very attentive staff but they are willing to help if you can track them down. Definitely will get my next pair of boots here again.

They have everything !!! Costumer service was great too, very helpful:) I love everything they have in their store and a huge variety. Got my boots there and plan on going back

After posting a review on 2÷7÷14 regarding a less than pleasurable experience at the Boot Barn in Kearny Mesa, I was contact by Boot Barn regional manager, Paula Goodner. She expressed her dismay about my experience and was truly concerned about customer service at this location. She requested that I go back to the Kearny Mesa store and try again or try one of their other locations. On 2÷27÷14 I returned to store, shopped for the boots I originally had intended to purchase and had a completely different experience. The sales person, Ashley, did a wonderful job answering my questions helping find the right size and style of boot.
It’s rare now days to find retail stores that take the time to read reviews and actually contact dissatisfied customers. Thank you Paula and Ashley for taking my business seriously.

Pretty good experience here. Bought my first pair of Cowboy Boots and was helped by 2 girls who seemed to know their stuff. The customer service seemed pretty good to me so maybe they improved their service since all those bad prior reviews about crappy customer service.

Just went there Saturday around 4pm. to try on boots because I was tired of sending them back to Zappos. I was promptly greeted and starting trying on boots and was asked several times if I needed help. Chris, one of the associates thought I was in the wrong size, and made sure the ones I was trying on fit correctly. I ended up buying 2 pairs and was super happy. Chris who helped me get the correct size also found me the boxes for my boots while checking out. Even though with all my trying on I was getting close to closing time, they told me to take my time. I could not be more pleased. Thanks Boot Barn!

Great selection of work boots. great prices. I like the fact that they let you shopping not annoy you. Look for there stinky boot sale

This is solely based on the customer service. I live in Oceanside, and the store I had did not have the size of a boot I wanted to exchange for in stock. The boots were a gift and the person had not given me the receipt, though they had all the tags on them. The staff of the store in Oceanside assured me that I could exchange them if I drove to this location. When I got here, they almost did not return them! What? No… You carry this item, they have the tags on them, and they have clearly never been worn. The originally told me no, but since another store had already confirmed with this store that I could do the exchange and I took thirty minutes to drive here, I was not leaving without the boots.
Please check with your manager before you flat out tell the customer NO. It really made me not want to come back to this location.

Not horrible selection wise, but I was in the boot section for at least 15 minutes trying on and nobody was walking around helping people. I had questions, and was going to buy a new pair, but I was disgusted that nobody was assisting customers. (Especially when there were two very obvious first time boot buyers in the men’s section!)

Always loved the place!

My husband & I went to return 2 pairs of jeans he had purchased from the Boot Barn store in Paso Robles — he tends to need help when sizing his jeans and I wasn’t present to give my opinion in Paso. Trina was exceptional, gave her opinion and was more than capable when assisting us with advice regarding size, wearing with or without boots, helping us to select and showing different washes, colors, styles & cuts etc — he even decided to purchase a 3^rd pair. She was fun to chat with while husband tried on pants and also helped other customers when they came in. All very professional/​friendly and I would give her an A+ for customer service! Thanks!

Great customer service. Great selection. Military discount. Boot Barn is my new addiction!

If I were more into cowboy stuff I’d go Brokeback for Boot Barn. They’ve got almost anything I’ve ever imagined western wear would consist of. Boots, shirts, hats, jeans, and even those stringy little tie thingys that you always see in country music videos… it’s highly recommended if you need to go buckaroo style for a theme party or even just to change up your style a little bit.
The poor reviews are more than likely a reflection of the customer service… it’s pretty non existent, and for such a specialized store you’d think they’d be chomping at the bit to help you find what you’re looking for. They’re not.
I’d def come back again if I need this type of attire, but I’m bringing Hank Williams Jr. with to help me pick some gear out.

Hi — This would be the wife…
I’m not a shopper, I’m a buyer. Sunday I went in search of jeans. I heard Boot Barn had a good selection and decided to give it a try. When I make a decision to go out and spend my hard earned dollars, I hope for the best. This was definitely not the best.
The store was well stocked and I was excited to see so many choices. My husband had been talking about buying Cowboy boots for a while so he went to the back. I found a pair of jeans but the dressing rooms were locked. I approached the counter. There was a family checking out. The blonde clerk looked up at me, then with no acknowledgement, continued her transaction. I thought it was obvious I wanted into the dressing room, so I finally intruded and asked how I could get in. Jesse, aka Justin Beiber, without speaking came from behind the counter and opened the door. He didn’t ask if he could help me, just opened the door.
I tried on a few pair of jeans while leaving the door to the room open so I could get back in. My husband having not been helped with his boot purchase was now stepping and fetching for me and bringing me more choices. Finally, he’d had enough of assisting me and went to sit in the truck. I did find a nice pair of jeans in spite of the lack of customer service.
When I checked out, Casey, the other clerk was joking around with Jesse having a good ol’ time. When Jesse asked if I had ever been there before I told him no and that I would probably never go there again. I informed both Jesse and Casey that if either of them had even attempted to see if we needed help that my husband probably would have spent at least $ 300 on boots. Jesse quickly turned from smiling and friendly to purcy and snippy. I told him I would be noting their lack of CS on Unilocal.He handed me my receipt and pointed to the feedback portion and told me that if I wanted to make more direct feedback that I could call use the information on the receipt to do so. Then I left. Never to return.

This store had a good variety of cowboy boots from several different makers. Plus western wear like shirts, jeans etc for men, women and kids. I liked the service, the clerks were available, asked if we needed help, and then let us do our own thing without hovering. They were available and when we needed help, they were there.
Cowboy hats were also available, along with one of those pressing machines that can shape the brim to your liking. If I was in San Diego and not Nashville, I would shop here for my western wear needs.

1 star for customer service
I only give 3 stars because I was super happy that the 1^st pair of jeans I tried on, fit me like a glove!!! Woohoo!
I shopped at the El Cajon store and they didn’t have the boot I wanted in my size so they called and placed the correct boot on hold for me here. Well, what is funny is that I heard Ashley from the El Cajon location call and give the employee on the other line the model # of the boot I wanted… but when I got to the Mercury store, it was the wrong boot. Right size… wrong boot. Seriously? Ok, not off to a good start.
Ok, so in not wanting to completely waste a drive over here, I started to look around to see if there was anything else I would be interested in and when I turned around to ask the younger, blonde employee who’s name I cannot recall at this time… she was nowhere to be found. Actually that’s a lie… I did find her, she was over by the men’s area talking to some young, good looking cowboy. Not that I blame her… he was cute… but she should have been doing her job. I called her over to ask about a pair of Ariats that I spotted and she came over, clearly unhappy that I asked her to turn her attention away from Mr. Cowboy man and helped me as quickly as she could so that she could run back to the guy who obviously was not a customer but rather someone that she knew. Boyfriend? Hmm… how unprofessional. I caught myself calling her over to the boot area to help me three times. Annoying.
Anyway, I asked her to just point me in the direction of riding jeans for women with hips so that I could just hunt myself since clearly she was busy anyway. I bought a pair of Wrangler Aura jeans that fit me perfectly and a pair of boots that I wasn’t super happy about but that I did need. I also was not happy about giving this girl my credit card as I kept thinking «Does this girl work on commission?» and «She doesn’t deserve this sale at all».
I ended up going back to the El Cajon location to see Ashley and she helped me find a boot that I was happier with. I exchanged the boots there and promised that I would never go back to the Mercury location again.