Buffalo Exchange

I went shopping and found helpful staff, a good selection, and a pleasant shopping environment. I found ~15 items to try on from banana, j crew, and Ann Taylor. Left with two of them. Only disappointing thing was the fact that they had a lot more items in size small than in size m or l.

Went last night and everyone in the store was friendly and helpful. Got 3 pairs of jeans and 2 sweaters for $ 85 and ⁴⁄₅ still had tags. Not somewhere I’d go every day but once a week seems about right.

VERY DIRTY IN THE STORE. GRIMY. Brought over 70 items in. About 10 of the items still had tags on them. Most were from LF. Good quality clothes. They took NOTHING. It is a waste of time. I sat there for 45 minutes waiting. And they tried to hint to me that I am not trendy enough. I donated about half and then I heard that they do not give any of it to goodwill. SICKENING. I love this store. But I had no idea how much of a waste of time it would be trying to sell some good clothing items.

I loved this location! Everyone was so helpful. I went in to sell my clothes originally but, ended up trading instead. So many cute items & so affordable. I brought in two huge bags & they ended up taking about one bags worth. I will definitely continue to trade and shop here!

LOVE this location. First off, the staff is very now and has great customer service. Unlike their sister store in Hillcrest… They have designated parking and have a more low key vibe about the store. This location didn’t take much of my stuff but I definitely want to come back.

Service: weak
Buy-​back program: weak
Cleanliness: weak

dont even waste your time selling or buying clothes here. i brought in several designer items including shirts and dresses and several pairs of $ 100-​$ 250 jeans that had never been worn and they did not take any of them.
they say they want trendy in fashion items but they dont seem to realize that they are a thrift store… and most of the items they have for sale are not trendy to say the least. dont waste your time!!!

Great place to visit if you’re trying to get cash for unwanted clothes! Yes, this place gets marked down because they take what they want, so its a hit and miss at times. Some days I can walk away with $ 30 in cash. However, I find that if they only take one or two of my items, getting store credit placed on a card (and letting it add up) is the best way to go! Also, the have an optional donation bin for the items that they don’t choose, which saves me a trip to Good Will. Overall, the hire seriously some of the coolest people and definitely recommend this location over Hillcrest.

I have a job, and make decent pay. But sometimes I need extra dough (for personal purchases and non-​paraphernalia items). Do I work overtime for more dough? Negatory. Spice is the variety of life. I come to Buff XC to flip my clothes and cash-​out. They might as well be a banking institution.

Greatly disappointed!!! We took in items that were in great condition, that would be of great demand and they bought nothing, I’ve shopped there and when I saw what they had in stock, I thought for sure they’d buy my stuff. I found some of their items to be in bad condition. They sweet talked us the entire time, then shoved the items back in the box with the excuse that it’s not what they’re looking for. And what would that be because I’m looking at a faded, out dated, not vintage top as we speak. So sad!

As a Buffalo connoisseur and Arizona local, I feel the PB branch holds true to the mission of offering both unique and vogue attire at an affordable price point.
The service was friendly and helpful and store policies consistent with other Buffalos. I didn’t sell at this location, but they seem typically picky – c’mon negative sellers, they take the best so you can shop the best!
Each Buffalo absorbs some of the local taste, which represents as casual beach crawler clothes in this case, but there’s still a consistent splattering of the strange, the new, and the über stylish (say a 5 to 1 ratio). The shop is on the smaller side and missing (?) a rack of blouses; it also seemed short on outerwear. The parking was nice, a real parking lot, praise the Lord! By my taste, the PB location hosts trendier wear than the other Hillcrest location.
I still find that the shops in Phoenix and Tempe have the strongest selection and atmosphere, but good job keeping the spirit alive, PB Buffalo.

I am a thrifting addict and I love a cool staff and this location has the perfect balance of variety and fab customer service :) I have been to this location before, but today’s selection was so lovely I ended up in an accidental shopping of epic proportions. Not only did I physically find an amazing new Summer wardrobe, but I was emotionally at ease while shopping because of the kind, knowledgeable, trendy and truly badass staff. I felt like they were all SO helpful and sweet, and I would happily return for the amazing customer service (as well as all the amazing fashion).
Thanks Buffalo, I’ll definitely be back

If there was an option to give them a zero I would. The stuff they do take you get absolutely no money back. If you were to bring in an item and get 30 for it you would walk out with $ 2. They also don’t care about brands so if your planning on bringing brand stuff here don’t do it. You can sell cheap clothing for the same price as designer stuff. They are also very rude and fake. The stuff they don’t buy they throw at you.
Never coming back! Don’t come here!!!

Synopsis: don’t waste your time bringing clothes here to trade. It took 40 minutes to get trade credit & I didn’t even get to shop!
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So far I’m not impressed. I’m here to drop off clothes to trade & I’m forced to stand in line to hold my place. I don’t mind waiting my turn but, Hello management, I’d rather be shopping than standing here watching people explain their clothing choices… For TWENTY minutes!
L-​A-​M-​E!
Hasn’t anyone thought of providing a # or ticket to hold our place. It just makes better business sense. That’s the way Thrift Trader does business; let the customer shop around then come back & learn how much trade value they have… Not here!
To make the whole experience even worse you are forced to stand there & watch the employees judge your clothes!?! Ugh! Awkward! Management really needs to reconsider their strategy.
To finalize the whole ridiculous experience I get to go wait in yet another line at another register across the store to get my $ 21 store credit. This is when I’m told to be sure to bring a little extra cash to cover the tax! @&#%?!? Cover the TAX??? Hello? Isn’t that what the store credit is for?!
Really not impressed now. This was the first & LAST time I will bring my clothes here.

Don’t come here to buy forever 21 clothes because you probably won’t end up saving any money. YOU WILL get awesome deals off high-​end brands. The last time I came here, I walked out with Steve Madden ankle boots that looked brand new for $ 6 bucks!
I bring a lot of my unwanted clothes to Buffalo Exchange, and if I am lucky, they will pick a few items out of two giant bags. Even though I want to sell more of my clothes, I appreciate how picky they are. They only want the best of the best, and that is why so many people keep coming back, including myself, to snag some great deals!

I recently sold a ton of clothes here. The first time I came in & it went awesome the nice girl who helped me seemed to really like most of what I brought which I was surprised by at times. The second time I came, unfortunately the girl bought much less, which was weird because I felt like a lot of the stuff I brought compared to the previous week was actually better. I felt that she may have been rushing a little bit. But I want to tell you all– don’t sweat it! You have no control over which person you get & if they are in a bad or lazy or rushed mood. I simply listed all the stuff I thought they should have bought on ebay. It’s so easy if you have the ebay app on your smart phone. It took me i kid you not– maybe 10 – 15 mins to list everything. And a pair of chi mahara shoes this girly didn’t buy from me are currently bid up to 35 bucks with 5 ppl watching them– a bunch of free people stuff also has bids. It was so easy I think I’m going to just sell on my own and cut out the middle man from now on. :)

Cute clothes sales people not the brightest bulbs. After standing for 20 min one of them realized I was in wrong spot. WTF. Selection varies greatly like goodwill and such. Hit or miss. The staff are not great and have an attitude, not sure why. This is Pacific Beach, land of thrift stores, not Nordstroms.

I HATE this place, and I will never be back to any of their locations. The people who work there are snooty, the prices are way too high, and when I went to get my TimBuk2 bag evaluated, the giant one that was like new that can hold a laptop in it that I paid $ 65 for, they only offered me $ 8 cash or $ 14 store credit. I wanted it back, but was stuck with either their store money or crap money. What a joke. Go to Salvation Army, Goodwill or AmVets instead. Don’t waste your time here!

This location has a really friendly staff. They’re always welcoming and nice when I come in. I usually just come here to sell clothes, and when I do they are really quick when there’s a line. I’ve never had to wait longer than 10 minutes to get a buyer to check my loads of clothes out.
You can’t go into a buffalo exchange and expect all of your stuff to sell. It’s a «trendy thrift shop» and not everything you bring is going to be what they are looking for so don’t get your feelings hurt when they turn down your old favorite pair of jeans that you personally think are adorable.

Extremely Unsatisfied shopping experience.
A couple sales associates were discussing other customers in front of multiple customers which is very unprofessional. When I approached the manager on shift Kelly about my experience she was apologetic somewhat yet allowing one of the associates I mentioned about the gossiping behavior confront me directly when I was speaking to the manager seeing how I approached her directly. I hope Kelly saw this extremely rude aggressive behavior towards a customer and terminates this sales associate for her behavior. This should not go unnoticed seeing how this associate is a representative for this establishment & this behavior is completely unacceptable.