Certified Tire Goodyear La Jolla

Called to inquire on tires and was hung up on. Rude as fuck. You guys must not have any tires in stock at all.

I’m a college student and I appreciate the fact that they’re friendly, quick, and professional. Especially the fact that I don’t live with my family now, so I was so worried when a nail got stuck in my tire, but they were super friendly and got the job done within 30 minutes. They’re very reliable and I really appreciate their work!

Certified is the worst tire retailer we have ever done business with ever!
1. Service level
The waiting times just to be serviced in Kiosk was over 45 minutes-​then upon service the representative used vulgarity.
2. Vulgarity
If you have kids or if your adverse to vulgarity this is not the store for you; the mechanics in the repair garage-​were using vulgarity in describing their female customers from La Jolla.
The front end service personnel smell and likely don’t take showers or shave; if your a women this is a truly scary place…
3. We walked out, asked Sears to match their price-​as our Sears experience was totally different level of professionalism.
Certified are true «dirt bags».
FYI: We have no association to Sears.
In the end, don’t ever enter this store-​especially if your a women.

I came here during the middle of a long and horrendous road trip because of a tire issue, and these guys turned my entire trip into a good one. The service was incredible, they were friendly, extremely helpful and understood me as a customer. Not only that, but they did great work on my car and I was completely confident to drive the 9 hours home. All in all, they treat you like you’re old friends, do everything they can to help you, do great hard work, and their prices are incredible.

They weren’t able to get the shocks that I was quoted for and they said they could upgrade me with $ 100 rebate. The price was high, but I said OK because it had $ 100 rebate. The shocks are not that good and it’s been four months with no rebate. The guy that sold them to me, doesn’t seem to quite remember the rebate form that I filled out. I think I was overcharged for lower Quality shocks and didn’t get the rebate that I was promised. Not going there again.

Really impressive customer service and quality of service! And a special shout out to Manager Angel who was so awesome on so many level! He really was extremely helpful for my last minute repair. This business has earned my two thumbs up.

Been a regular here for as long as I can remember needing service on my car. I know many of the mechanics on a 1^st name basis and can always count on them to steer me straight. On a few occasions they told me to ditch the car because it’s a money pit. Today they really exceeded my expectations. Joel is a really nice guy and made sure we had new tires on our cars (you read that right plural of car) and oil changes done in just about 2 hours and it was a busy Sunday for them and they were a mechanic down.
They stayed way past closing time to accommodate the stragglers and the emergency situations. Truly an example of good customer service today.
Give em a shot what’s the worst that can happen you say «no»?

This place and the staff really impressed me! Everybody was incredibly professional. I had a flat tire came into the shop in the afternoon. They said they would have me taken care of in 30 minutes to an hour… they had me out in less than 30. Aaron took time to educate me on how to know if my tire needs to be replaced and didn’t sell me anything that I didn’t need. Really appreciate the professionalism and friendliness will definitely be bringing my car back here.

Make sure you look for Store Manager Angel!!!
Mechanics are very good.

I didn’t get the name of the guy who helped me this morning so I’ll just call him «Guy». My tire sensor light had gone off, so I checked my tires with my tire pressure gauge and the four tires were all over the board. So I showed up this morning and asked if I could pay for somebody to check my tires and bring them up to the correct pressure. «Guy» said, «Oh, lady, I won’t charge you for that — just pull your car right up.» «Guy» found that the back left tire was down the most, and he found a screw in it that had pierced all the way through. He immediately patched the tire. I asked him how much I owed, and «Guy» said, «Oh, nothing, I’m happy to do it for you.»
I hope these guys can stay in business. I’ll go back to them for sure!

I have a Jag XK 2007. These guys are great. Had a cooling problem and although it was hard to diagnose, they fixed it. Angel and his staff are top notch. They replaced some hoses and the car ended up overheating again and was stranded at the UTC mall after their repair. Called to let them know and they offered to tow the car for free. Waited for the tow truck for two hours. When I called back, Angel and his crew came over filled the car with fluid and took the car back to the shop apologizing that I had to wait so long for the tow. Great guys and a wonderful experience. Car runs great now! Great shop and personal service. No one goes the extra mile anymore but these guys do!

I went to drive my car & my front tire was very low. I wasn’t sure if it just need air or I needed a new tire. I drove to Sears auto repair located at the UTC mall & received the worst customer service ever. I was told it would be at least several hrs. before they could even look at my tire to see if I needed to repair it or if it just needed air. I asked if I could use their air pump to put air in my almost flat tire & was told no. Upon receiving this horrible customer service I drove to the other side of the mall to Certified Tire & Service Centers & received the best customer service ever at a repair shop.
I explained my situation to Angel the store manager. He said it would be $ 50.00 just to look at it however he was only joking. My car ended up having a huge screw in it. The wonderful mechanic not repaired my tire within 15 minutes, there was NO charge… amazing, especially considering the customer service I had just received at Sears.
Thank you to everyone at Certified Tires… not only for repairing my tire so quickly but for your wonderful customer service and positive atmosphere!

These guys have continued to take care of me for the last 4 years. They provide incredible customer service and always do a high quality job. This place provides an excellent personal experience, they all know my name and treat me like family. I never go anywhere else.

My first time at Certified Tire was for my tire that had a slow leak in it. Aaron was the one I talked to and he was able to get my car checked out immediately. I was in and out of there with a patched up tire in 20 minutes! And because of how close the patch was going to be to the side of the tire (which has consequences of the leak continuing), he let me have the best deal you could get! Thanks for the awesome customer service… I will be back!

Came to them with a whole in my tire… Fixed it free of charge, but most importantly, with great care and service. Great business and wonderful employees.

I called to ask if they could squeeze in a quick check of my TPMS. The gentleman who answered the phone was very friendly and sounded more than happy to fit me in anytime. I told him I’d be there momentarily. Shortly thereafter, I concluded that the address listed on Unilocal was wrong (it turns out that the listed address is actually right but the city needs to reassess that area). I called back THREE times and the lovely customer service rep Barry was kind enough to give me step-​by-​step directions (this says a lot bc I am extremely directionally challenged). I arrived to Goodyear, they checked my TPMS (Tire Pressure Monitoring System), put some air in a tire that was low, and sent me on my merry way. Free of charge!
As long as I can find it, I’ll be back. :)

Louis was great! I had a flat and they fixed it and had me on the road in less than a hour. Great service and very nice people! Would def recommend going to them for anything tire related. They’ve won my trust.

These guys are extremely friendly and professional. They are always willing to work with you if you’re on a tight budget. The service is always executed correctly and in a very timely manor. I really have never had better mechanic service ever.

Thanks to Louis and Barry for a quick no BS for change. Informative and respectful. Great for UCSDers!

I have been using these guys for several years now. My fiancé has a Kia Spectra that always seems to be having problems. We use these guys for everything on this car. I also bring my ten year old Toyota Prius in for new tires and scheduled alignments only. I bring my Prius to the Toyota dealership for everything else.
I primarily deal with the manager, Angel. These guys do amazing work and none of their repairs or services have caused me any trouble.
Be advised, they do up-​sell quite a bit. Some reps are more overbearing than others. However, Angel always takes the time to explain things, show you the defect in person, offers discounts/​packages, rebates, and warranties when applicable.
I recommend these guys but go in knowing what your car’s actual service recommendations are in order to avoid being talked into services that can probably wait or that you might not need.

I brought my 2001 Hyundai in for a 60,000 mile tune up and to replace the timing belt. The sales person was quite helpful and was knowledgeable. The appointment time was 8:00am and service expected to be completed around 1:00 to 2:00pm.
It turned out that the service was not completed until about 4:30 pm due to some unforeseen issue with a part on the radiator. They repaired at no charge. In addition, they also steamed cleaned the engine also at no charge which was really nice (in fact the engine and compartment looked almost like new!). The master mechanic that worked on my car was very knowledgeable and I could tell puts pride in his work. He also complimented on the car regarding how it was well maintained for its age.
All in all the service was great. The only issue that I had was the the $ 1,625 price tag plus tax for the service which caught me by surprise. I made the payment and later checked my maintenance records for the same exact service done a little more than two years prior (by another unrelated auto repair shop that I have been going to for many years). On the previous service, I paid quite a bit less. So I was somewhat disappointed.
Later, I received a follow up call from the sales person and I expressed my concerns regarding the price that I paid. He understood but more importantly, he didn’t want to lose me as a customer. So he asked me if there was anything that Certified Tires can do to keep me coming back. The fact that he acknowledged my concerns and wanted to make things right kept my confidence in this store. Other business will not do that. I will come back.

I came in here with the full intention of posting a review, good or bad. These guys open at 7:30am and it is close to home so they do get a star for that. I had to re-​arrange my whole morning to do this and had a co-​worker pick me up to do this. I just needed some tires installed. As soon as I get there I park by the entrance (like you would at an oil change place) and starts yelling me at me from the inside «YOU GOTTA MOVE, CAN’T PARK THERE…» I understand I couldn’t park there but can you be a bit more polite? «Hey, I’m sorry I’m gonna have to ask you to move given that…» Would’ve worked better.
Ouch! One star gone.
Get in and tell the front guy I had an appointment setup online at 8:30am. He is like «NOOOPE!!! I cancelled all the morning appointments already!!» Another star out.
Wow .
I was kind of expecting this from the reviews, so at this point because of the inconvenience I stayed and waited as he helped someone else. I asked him to put my tires on and balanced them and told him I already had used tires ready to go.
SORRY, COMPANY POLICY, CAN’T INSTALL USED TIRES!
What kind of tire store doesn’t install/​balance used tires?
I’m going to give them the benefit of the doubt about their actual services and prices so I won’t take an additional star out.
Aaaaah, good old Unilocal.What we would do in this century if we couldn’t voice our opinions? I work for a local business too. I get put on blast too. Listen to your customers. I rarely go into a place that has negative reviews but after carefully going over the reviews I noticed they where getting better over time, nothing has changed it seems.

These guys are so nice! I came in because one of my new tires unexpectedly blew out and I needed some evaluation/​fixing done. I called them to make an appointment, but no appointment was needed, he just told me to come on in. When I got there, I was immediately helped and was constantly updated regarding my tire. Turns out, a needle poked a hole in my tire. just my luck… BUT they ended up patching the tire with no charge!
Very nice people. I recommend checking them out whenever you’re having car issues, they will take great care of you!

Convenience ⁵⁄₅ — I’ve been getting my car services done here for the past two years and I haven’t considered going anywhere else. I just call in and ask them how long it takes and I usually get out really quick during my lunch hour. The place has Wi-​Fi so I can get some work done while the car is being serviced. (Another plus: Right next to the mall; get some shopping done while you wait.)
Customer service ⁵⁄₅ — Every time I come, I always feel like I’m getting favors done for me. Shout out to Angel and Barry, who are rock stars and probably the most helpful and friendly car people I’ve done business with.

After buying new tires here a few months ago, I ran over a screw in the road that flattened my tire.
I came back and Angel comped me a tire repair and they even put the tire back on for me. Great service, I’ll be continuing to come back to these guys.

Since buying my used car about five years ago, I’ve been fortunate enough to not need any major service. (Granted, one power window hasn’t functioned for about two years, but I can live with that.) Alas, my luck ran out recently when it came to my attention that I basically needed to replace my brakes.
Fortunately, for me, the gentleman who told me that, Certified Tire’s manager Angel, was exceedingly friendly and helpful. I got the sense that they were really trying to save me money. Other reviewers complain about the upcharging, but that’s not the impression I got. That said, I can’t say how much the price would have been different elsewhere. Hopefully, I won’t have to find out for the foreseeable future. The final evaluation of the quality of the work can only take place upon its failure. (Not during my fiery death I hope; so far, so good.)
Summary: They have saved me from a possible violent end.

Don’t come here. My sister and I experienced the worst customer service. Angel is the guy’s name. He was hardly polite. When my sister asked him a simple question, he didn’t respond. So she tried asking him again when he cut her off and said, «I heard you.» Very rude, never smiled or made much eye contact. He told us the oil change for my car would take an hour and a half. I went in to the shop at 10:30am, decided to hang around UTC to wait for my car, and didn’t get a call until 2pm saying it was done. That only took two more hours than they said it would.
Needless to say, this Goodyear needs to work on a few things. Like hiring people who know how to treat their customers. But I’m definitely not coming back!

I was desperate.
Charged me a random price for battery replacement. I told them to stop being absurd. Told me they’re giving me «top-​of-​the-​line battery.» That battery died after 2 years (and no, I did not leave anything on).
You know, I’ve heard rumors of auto-​repair shops that tried to rip people off but I never experienced it until I came here. I usually check Unilocal before I go to the places. but I guess desperation helps me experience certain events.

This place is so frustrating. We called ahead to make sure they had the tire we need and to let them know when we’d be there. They said it’d be ready. We brought it in, and were left waiting more than an hour and 45 min. to simply have them put the new tire on the rim. When we asked what the issue was and if there was a problem to the manager, he shrugged and walked off. They said they put it in the car we paid and got in the car to leave and because the experience of been so bad, thankfully my husband thought to check and make sure that they actually done what they said they were going to do. Guess what the tire was not in the car at all and we nearly drove off without it. When he walked back into the garage to ask where the tire was, the manager literally hid from him
When we asked, their staff were pretty dismissive and rude. Will not come back. Argh.