Chase Bank

I couldn’t have been happier with my visit. When I arrived, there was no one here and I instantly saw a banker. She helped me with my name change and was super friendly and efficient. She made my banking experience really great! I forgot her name but she was really sweet!
I highly recommend you stop by and check out this branch! I really loved my experience even though Chase is a big bank and most people think big banks have horrible service.

a good branch for chase. banks are tough enough have this branch chill you out and take care of you. they seem to get the picture a little bit quicker than most branches.

one of the best bank i ever went to! really good customer service and excellence service. I am regular business customers and they are familiar with me. always have a great convo. while doing a transaction with the tellers. I tend not to go to anywhere else except this Chase and the one in Mira Mesa near my house.

Highly functional and adequate bank.
Best part is the location. There just aren’t (surprisingly) many banks in this area, especially where you could actually use a bank. I’ve never seen any issues with this bank as far as being down or closed. Very reliable although I cannot speak for any of the services such as loans, etc.

This is about Chase business banking in general, but I bank at this branch. The tellers are helpful, friendly, and efficient, and you never feel rushed. The building is always clean. But Chase now requires a $ 7500 minimum balance to avoid a monthly service fee of $ 15. We are a small company and do not have, and cannot afford to have, $ 7500 in stagnant funds. $ 15 a month adds up to $ 180 a year, and we can buy a lot of supplies for that amount!
Update! They really want to keep your business, even if it’s a small account. Elaine and Jaime worked very hard to change me over to another account format while keeping the same account #. I don’t mind leaving $ 1500 in the account to avoid service fees, for now. But Comerica Bank offers a no minimum, free business account, so I may go there when money gets tight.

First let me say that this review is about chase bank in general, not this branch. The people at this branch are wonderful. Corporate though, leaves a lot to be desired.
. I have had the same accounts through 4 bank names as each has been bought out. It has been a decline since Chase took over. Last night I received the following «secure» message from Chase about my online bill pay…
the beginning which I copied here…
«Dear Chase Customer:
We didn’t send a Chase Online bill payment (s) that you scheduled on April 28 and/​or 29.
Please accept our apology. If you haven’t already done so, please review your bill payment activity from those days and reschedule your payment (s).»
What??? They did not tell me which account it was from (I have 4). Who it was to. Why it happened. Was it a new payment or a recurring payment etc etc. I spent an hour of my time trying to figure out who did not get paid and never did figure it out.
Yesterday morning they also called me to verify if I had written a $ 5,000 check. (I have no problem with that, due diligence) I said yes. They said they had to verify it was me and the ONLY way to do it was to was for me to use my debit card over the phone. What??? I said I did not have it with me so we needed a plan B. He said there was none. If I did not have my ATM card they would bounce the check. I was forced to go get it.
But… the week before I had written another check to the SAME person and they also called me. I did NOT have to produce a debit card that time. They asked me the normal pertinent questions and then said great, they would pay it.
Finally 2 years ago my ATM card was cloned. I went to the bank and said that was impossible because I have NEVER used it outside a Chase ATM and ALWAYS keep the keypad covered when I enter my PIN. The bank personnel told me they had heard this many times and Chase was aware their computer system was hacked. They just did not know how. (google it, common knowledge)
Seems to me that using my debit card and pin over the phone to Chase is much less secure than being asked some questions.
I think that it only a matter of time before their entire computer system is totally hacked and accounts emptied of billions of dollars.

Pros:
— Location– It’s very close to Liberty Station
— Didn’t seem too busy on a Friday (around 11:20)
— Nice tellers
Cons:
— Crazy small parking lot
— Difficult to get in/​out of the parking lot
I visited this branch because I needed to get a cashier’s check. Besides the $ 8 fee for the cashier’s check, the teller was very nice and efficient. I recently started a new job at Liberty Station and was really happy that this branch is close to my office.
It’s a bit tough getting into and out of the small parking lot. Be very careful when reversing out of your parking space!

The tellers at this Chase are wonderful! I love every single one of them!
The business account people at the desks can be shysters but not all of them, or all the time.
The line moves pretty quick even at peak times and pay-​days. I have noticed a difference since Chase took over, but those are Chase issues, not the tellers or staff.

This branch is outstanding. The people are very pleasant and professional, I have banked there for years and will regret changing. Since Chase replaced Washington Mutual they have proven to display an care less attitude for retail customers. The local staff is left to defend a calloused and unresponsive corporate attitude. Local customers are not where Chase places its focus. Their recent 5.8 billion dollar loss on corporate investments demonstrates the focus on gambling with deposits rather than rather than supporting consumers. The drop in their Moody’s rating is well deserved. I predict they will lose more customers to Credit Unions and local Banks with higher ratings.

I will drive out of my way to go to this Chase branch.
It is a small Chase and one that never seems to have much of a line. The people that work there have been at that branch for a while and are friendly. It seems like a nice place to work because the vibe is good.
At one time, it would be held up (robbed) on a regular basis but that stopped once Chase put a security guard out front. The drive way to get into the parking lot is a tight fit and there are not that many parking spaces. Still I like this particular Chase the most. So much so, that one Christmas when I was working (in another life) and felt reasonably prosperous, I brought CHRISTMAS PRESENTS to all the tellers! So much for Big Bad Bankers!
When my purse got stolen and my checkbook disappeared, this Chase got right on it and had me set up with a new account in no time. I think they try harder here because it is such a small Chase that specifically caters to the rich people in Point Loma.
Whatever the reason, this bank makes banking a pleasure. Had to deduct 1 Unilocal Star off for the iffy parking lot and one-​lane driveway.