Chicago Title

The sellers had chosen Chicago Title, so we had no say in the matter. Our general opinion of Chicago Title was: we were NOT impressed, at all.
The escrow officer, Elisa Nunez, that was our main point of contact was difficult to get a hold of and did the bare minimum required. Documents were emailed to us to sign with nothing more than «sign this and send back ASAP» in the email — there was no explanation of what the documents were, when it was needed back, or even an introduction of who she was. When we replied with numerous questions, she did not answer a single one and just reiterated that we needed to sign the documents and send it back ASAP. This frustrating process was repeated time and time again. Also, we were constantly asked over and over «Who is this? What property is this? What file is this?» even after we had corresponded back and forth over multiple emails.
Calls to the office usually resulted in long hold times or promises of returned calls that didn’t happen until the next day. It got so bad that I set an appointment to see Elisa in person at the office to get my questions answered. That resulted in me (with my parents who were visiting) arriving on time for my appointment and having to wait nearly an hour to see her for a scant 5 minutes where she rushed me through my questions and tried to get me out the door.
Any sense of urgency on our end was met with ambivalence on theirs. When we had wanted confirmation that the Earnest Money Deposit we had wired had gone through (due to very tight deadlines imposed upon us by the sellers), we heard nothing. I had to email a few times and leave multiple messages and didn’t hear back until over 24 hours later. The response I got was a succinct «what file is this?»
Chicago Title left me with a terrible impression and I would NOT recommend them to anyone. They were unprofessional, incompetent, and a nightmare to work with. I also thought it was QUITE interesting that their office shared a small building with the seller’s agent. Spend your money elsewhere and get someone better to do the job.