European Tile Art

Terrific product and experience working with this company to update our kitchen. Very friendly and helpful and the range of product is the best we found in San Diego. Would highly recommend!

I don’t even care to go into detail about my interaction with them. But when a guy utters «It’s not worth my time…» Then I take my business elsewhere. And I did. Down the street to Unique Stone Imports.

The tile we ordered is great… once we finally got it. It took 3 months! This is ridiculous for tile. No where on the invoice does it say the delivery date, so I called to find out. I was told by Trish that the expected delivery date was weeks out. I was shocked especially considering that we were told when we ordered it that it would be 6 – 8 weeks. I don’t know if the place is dishonest or just arbitrary. This caused major scheduling delays with our contractor who was nice enough to come back and do the tiling. Then, the shipping cost was off the charts. I don’t know any other business who makes the customer pay for the shipping. This should be incorporated in the already expensive cost of the tile.
I would definitely say that ETA needs to get their facts straight and put the delivery date on the invoice and act like the customer is more important. It took my contractor to go there for them to finally take me seriously.

We were referred to Trish at European Tile Art by a neighbor and have no regrets.
Trish was helpful and professional. Once she knew what style we were looking for she was able to focus us on those choices. Otherwise it can be overwhelming. Since we did not have a designer Trish helped us out with what we needed to look for. For instance she suggested that we use schleuter for edges since we have a mid century home and wanted clean lines. Once we decided on the tile she was able to handle further orders/​changes by phone and via email.

This place is absolutely the worst and most dishonest place we have dealt with during our entire remodel (and we have dealt extensively with nearly every trade in the San Diego area through the course of our renovation project). Despite the fact that we gave them a detailed and specific drawing from our architect/​designer, so they knew the exact amount of tile needed, they sold us literally ²⁄₃ more than we needed for our job (our project was already thousands worth of tile). Then we had them put together an art piece — the center of which was an expensive deco tile by a local artist. To make the background of the art piece, they used some of the excess tile we had already paid for and charged us again! Imagine our shock! They literally double charged us!
We tried to be reasonable and ask them about this and when we asked they just got defensive and finally belligerent — ultimately refusing to do anything about the situation — even though it was their incorrect measurements and incompetence that led to the first problem of grossly over ordering the expensive tile that we chose. Remarkably, they also charged us what they called a «set up fee» to re-​order some tile THEY had order in the wrong size.
Beware of European Tile Art … or they will over-​order the amount you of tile you need, and you will over-​pay, and watch out for bogus «set up» and other fees. There are many, many other options for all your tile needs in San Diego, or on the internet, or through your designer to get exactly what you want without getting ripped off like this!

This shop and the service the staff provides are super. Although we live a long way from it, it has been worth the drive. The selection is enormous. We first came here looking for a specific, unusual tile we has seen in someone’s house. This shop had it plus hundreds of other unique tiles to choose from. The showroom is spectacular and full of ideas. Candace has been patient and very helpful as we work our way through all the decisions and design choices in our bathroom remodel. She drew up several potential design patterns that our installer can follow. Over all, the shop has provided a very positive experience.

Just bought a small amount of tile from ETA so far. All 3 of the people here could not be nicer and more helpful. Even though my order was so small (floor for a powder bath), they were very accommodating. One of the owners even took the time to discuss a problem with tile I bought at another place. I plan to do more business in the future with ETA and refer them to friends. They care about their customers.

I have used European Tile Art for several projects including 2 bathrooms and, more recently, the kitchen backsplash.
My favorite part about ETA is their incredible ability to help with selection and the detailed design plans that are developed along the way. Other tile stores help navigate the tile choices, but European Tile Art actually sketched out my designs, alleviating the need to get a contractor involved early-​on. Quantities were spot-​on and the process was incredibly fast. As well, the design plans allowed me to get competitive bids which were firm, rather than estimates.
Of course, the rest (price, quality of service, features of showroom) were super important to me and I found European to be on par or better than competitors in the area.
I wholeheartedly recommend European to anyone who wants a large selection, great design and competitive prices on their job!