They force you to sign up for auto pay and they automatically take your money without permission. Terrible business practices.
Steve R.
Place rating: 2 Aurora, CO
FasTrak is the program office for those electronic transponders you use(or are supposed to use) when you are a single occupant using the 15 Freeway express lanes. There seem to be more single occupant vehicles using the lane with no transponder than those with but I digress. I used to love this program when I first enrolled some 3 years ago. I really loved it when I worked in Kearny Mesa and took the 56 freeway home. It was also cool because you could use your transponder on the Orange County toll roads. I recently closed my account. I was not willing to have them charge me a $ 4.50 transponder fee/month just because I don’t meet their minimum usage for the 15 express lanes. I already had to put a $ 40 deposit down when I got the transponder — that’s enough money. Sorry SANDAG — you had a great program going until you got greedy. There are other ways to punish those people from the OC that got transponders through you other than hurting your loyal SD residents. This should really get 1 * because of how they handled this new fee and the lack of notice. However, the office staff here has been friendly to me when I have had to visit so it gets 2 *. Parking sucks here. Too small for the large strip mall and forget parking here at lunch.