Glassman Jerrold MD FACC

On Friday, 9÷7÷12, i had a cardiac issue and was given a heart monitor to wear for 24 hrs, then told to return it on Monday, 9÷10÷12, and I would get a phone call with the results that evening or Tuesday morning. I heard nothing. On Tuesday afternoon, I called and left a message with his assistant, leaving my name and phone number. I did not receive a return call. On Wednesday, 9/​12, I called again and left my name and phone number. She called me back and told me that she did not have my area code and so she couldn’t get in touch with me. She called me on my work number, not the number I gave her, which means that all along she had a number that she could have called and left a message. She also said that the Dr was in about 2pm and that she would pull my chart and have him call me right away. This is 5 DAYS after a significant heart problem with no contact or information. This isn’t a bruise on my knee, it’s my heart. This is about the poorest example of customer service/​compassion that I have experienced in a medical setting. It is now 5pm and I’m still waiting for a call. I have called my primary care doctor for a referral to a different cardiologist.