J.Crew

This location is messy and the customer service nonexistent. I was never greeted or asked if I needed help. The clothes were on the floor, hanging on top of racks and misplaced. It was impossible to shop is such disarray. Not a good experience.

The customer survive is overwhelmingly positive at this location — probably the best I’ve ever received at a J. Crew. (Although the staff at Fashion Valley have been nice, the location seems understaffed, as I wait many times for for too long to get help). I rushed over Sunday evening to make a return, and arrived 15 min to closing. I felt horrible when I needed a shoe for an exchange, as they were preparing for new merchandise on the floor, but the manager was extremely helpful and went out of his way to make me feel comfortable and ship me all the pieces they didn’t have in my size. It was perfect customer service– nothing astounding– but unfortunately it seems so rare with busy stores that I felt compelled to write. Love you, J. Crew.

I’m 99% sure I’m just too poor to fully understand…
But who pays $ 18.50 for a pair of cotton boxers?
What am I getting extra than just buying $ 5 cotton boxers and putting the remaining $ 13.50 into my Roth IRA?
Lets see…
Made of cotton. Doesn’t say local, organic or fair trade.
The doggies are a cute pattern. I love dogs!
The whales are cute too, but not as cute as the doggies. Sorry guys.
Made in China. Probably a sweatshop. Maybe not.
Or Made in Maurituis, a small island east of Africa. Once a slave port for France.
Texture didn’t feel any nicer or softer than my Old Navy or Walmart boxers.
No built in fitness tracker. Lame.
Built in Chick magnet? Nope.
No J. Crew logo on out the outside? Wtf? If I’m going to buy name-​brand clothing, I want people to know I’m more awesome than they are because I wear name-​brand clothing and they don’t. Non-​name-​brand clothing people are losers, obvy!
So again, why would anyone pay $ 18.50 for these boxers? Again, I’m probably too poor to understand. Illogical. But the staff is nice and the sale items can be a decent value. I’ll take a peek again next time.

This location seems less packed than Fashion Valley. It’s been a hit or miss with the customer service here for me. Sometimes the sales girls are great at helping you out and/​or returning items. Other times I’ve had one or two sales rep seem disinterested in taking the time to help a customer.
I think their women’s sale section (which, come on, admit is, is the only way most of us can afford to shop here nowadays) is the largest in town. That’s why I’m giving this location four stars.
They’re located right next to Tiffany’s and across from Pottery Barn. I think it’s easiest to park in the Nordstrom lot to have better access to this location. UTC really has revamped itself so this J Crew really reflects the new feel of the mall. Come check out this location if you haven’t already.

Came specifically for crewcuts jcrew kids line. Cashier greeted out kids which was nice.

The good news is that the selection of clothing at this store seems to be bigger than Fashion Valley’s.
The bad news is that the customer service SUCKS. I’m really big on being greeted at the front of the store, and FV does a great job on this. No one said hello to me at UTC! I thought it was a bit unusual since I read the reviews for this place beforehand and was expecting some great customer service. Anyway, I finally make my way to the back of the store for the men’s section, and I pass the sales associates. Turns out they were just talking the whole time. Lol.
I ended up wandering the store for some number of minutes holding some clothing. No one came to ask me if I wanted a room…
I’m sure people like to be left alone to shop without distractions. I am not one of those people. To be completely honest, the only reason I’m giving this place three stars is because of the selection. They at least seem to have more clothing than Fashion Valley!

My friend left here super pissed as she wasn’t able to make a purchase. While we were waiting in line, she was next, and she couldn’t get service. They actually told her that they weren’t going to help her, that everything else they were doing was a priority. HUH? So we left without buying anything.

LOVE this store!!! I needed a suit at the last minute. They helped me out and steamed it for me. Love the children’s crew cuts!

I have been in three times now since it opened. The first time was opening day — obviously a zoo. The next two times, I had a similar experience. I do not think that many of the people that work there know they work there. Both times I have had to ask someone to get me a fitting room (and I was weighted down with clothes on my arms). And there are some very rude salesgirls/​checkout girls. The guys that work there are the worst.
I will keep going back, as it’s closer than the FV location, but hopefully they will get their act together.

A favorite brand opens another retail store closer to me. Great! Now if they had all the current collections I would be a happier customer. The store is nice, sales representatives even nicer, but I think I’ll continue being an online customer given that I can browse through all items and take a look at the incoming collections.

Best customer service of all. Reasonably priced for the quality of the material and workmanship. Beautiful clothes that make you feel beautiful and feel nice on your skin.

Hooray! It’s open :)
I’m a big fan of J Crew but not a big fan of how crazy Fashion Valley is — so ever since they closed the J Crew in Horton Plaza years ago & made the FV location smaller shopping at J Crew has been pretty nil for me.
So, with the upgrade at UTC the new J Crew store moved in! It’s across from PBK Kids and down the Nordstrom side of the mall.
One down side is since it just opened there are no sale items at all but it won’t be long before the sale area starts.
This store is larger then the FV store and has a whole shoe section to the side.
And luckily for me much closer — not lucky for my bank account though!