Mail Exchange

Today went into get our package for square readers for a graduation event for a school that my fiancé runs. The owner thought it was a joke and those are her exact words! She sent them back to the company, now we had to run to Best Buy and purchase 15 square readers. The event is tomorrow, SHE COULD AT LEAST CALLED US TO SEE, it had his name and the organization on it. Margarite put us in a horrible unforgivable bind. Therefore I would never trust this company with my mail or packages. If you run a company and need a trustworthy company to receive your mail it’s not this one. I will also be contacting the BBB on this one. We will be finding another PO box to help us that know what they are doing.

I went in to get my passport photo, and the service was great. She pulled down a white background, lights, everything; was really nice. Also made sure I had all my docs in order, and helped me ship it off. All good here. :)

While helping my elderly father over the last few months, we used Mail Exchange for notary service, document shredding and a couple of other things. Marquerite is terrific — so kind, friendly and helpful, goes above and beyond in assisting her customers.
I highly recommend this business for anything they provide!

I went in today to try and get a do no duplicate key made for my business. The lady kindly told me that only locksmith can do that. She went online and looked up someone that she had used previously, and was please with. I was grateful that she took the time to help me out

I work down the street and come here for everything! I sent my nieces actual plastic Easter eggs and they helped me through the entire process to ensure that everything arrived. I also had my live scan done here at a lower price than other places I had called. Thanks again Mail Express!

A local small business lost me as a customer today. I try to support small business owners, but when treated with extremely poor customer service that’s when I stop.
I went in this morning to ship a package, already labeled, packed and ready to go. All I needed to do was to pay for shipping. The woman ahead of me was still packing her package up. So, I asked if the clerk could please charge me while she finish, so I could get to work. His response «you can wait!» I’m sorry, that is no way to speak to a customer. I stood there for a moment contemplating what to do, and I said I will take my business elsewhere. They need to learn a thing or two on how on customer service. That was the last time I will step foot in there!
The previous owner was a world of difference, very friendly and customer oriented.

came here to get a canadian passport photo. they have very specific requirements.
the owner, marquerite, was amazing.
she had all of the specs/​rules printed out and followed them to a tee.
there was a strange reflection off m forehead and she took about three dozen photos, trying different flashes/​lights and even letting me use her blotting papers and make up brush to apply powder.
she was very patient and willing to work with all my requests and was finally able to get a good picture. she only charged me $ 13, even though she gave me two sets of photos and spent over an hour with me.
i cannot say enough good things about her.
update! my passport arrived! the picture was accepted!

After being rejected by about every local passport photo store I found Mail Exchange. The store owner was the only person that was willing to try and produce a photo to meet the Canadian passport specs. She went far beyond her duty to make sure I got the perfect photo and even stayed after hours to get it done. I feel confident I will meet my deadline to renew my passport thanks to her excellent service.

Great location and great service!!! Notary service on site. UPS, FED EX, USPS. Copy, fax, Live Scan, passport photos and mailbox rental services are all available at this location. I have been a client of Mail Exchange on Governor Drive for over five years. This is an owner-​operated store, where the owner is always on hand to take care of things and is highly knowledgeable about all shipping services and providers. My experience with the customer service, having visited this location 2 to 3 times a week since 2007, is that it is excellent.
I rely on this location for shipping and receiving because it guarantees the security of my company’s mail and there is always someone on hand to sign for deliveries. This south UTC location is very convenient because it is centrally located and very easy to get to off the I-​5, 805, and SR-​52 with minimal traffic on Governor Drive and Genesee. It is located at the entrance of a small community retail center next door to Rite Aid, and across from Von’s. The center has a Partners Urgent Care clinic and several local businesses: a dry cleaner, hair salon, insurance company, restaurants. There is always parking and you can run other errands when dropping off shipments and picking up mail. I highly recommend this business, proprietor, and location.

I have too say I do not enjoy going to this Mail Exchange and now i choose not to go there and head down too the US Postal office… The Owner is not very friendly. maybe once she was nice all the other times she was miserable, like she was doing me a favor. now i know we can all have bad days in life so that is why i went back too see if it was me or she is just a rude unfriendly person! Anyways I won’t be going back there after my last visit. She spoils my day so i now go down the road to the post office… they are always friendly and cheaper!

I went to mail a package here and they were going to charge me $ 20.00. I felt this was extremely high for the package size so I questioned him about the rate. He said that shipping rates have gone up. I chose to go to the post office instead. My shipping rate at the USP was only $ 12.09!!! He is charging almost DOUBLE their rates. I understand small shipping businesses need to make money above the going rate, however, that is a rip off! I will NEVER send anything through them! I recommend driving a few blocks down the street to the post officein the Sprouts shopping center to ship packages instead!!! You will save a LOT of $$$!
****PLEASE NOTE… I read the other positive review… Mail Exchange is under NEW OWNERSHIP! Khoa no longer owns it… and HE WAS GREAT! I did business with him a lot! New ownership has changed the feel of this business. I work in the area and have heard numerous complaints about the new owners.

I have been a customer ever since I opened my business back in 2005. I have a mailbox there and use various services (shipping, business cards, notary, etc).
Khoa (the owner), and his team are all helpful and resourceful, on top of being just a nice bunch of customer-​service oriented people.
They have a good location in the VONS/​RiteAid mall at the SE corner of
Governor /​Genessee.
I Highly recommend Mail Exchange!