Mathews Cleaners & Tailors

They have the sweetest girl ever working behind the counter, quick turn around time, a drive through, and fair prices. What more could you ask for? This place is a gem! (And I just wanted to add that I had a really rough day and the girl working behind the counter totally picked up on it — she was super sweet in a genuine way and I really appreciated it. Thank you.)

I’ve been going here since 2008 and have always been pleased enough with their work. Probably most important is the woman who works there most days. I’m kind of embarrassed that I don’t know her name, but I’m guessing it’s «Gail» from one of the other reviewers? Anyway, she is very sweet and friendly, and perhaps most impressively, she always knows exactly who I am by name. And not just because I’ve been going there for five years; she started to remember my name by my 3^rd or 4^th visit.
I usually drop things off on Tuesday mornings because you get a 15% discount.
I’ve never had any complaints until recently, when they lost a shirt. (Most likely it ended up in someone else’s order, which can happen sometimes.) Often people will return a misplaced item when they find one in their order, but so far no one has stepped forward.
Gail has been on the lookout for my shirt but still no look. So today when I went in to drop some things off, she offered me a credit since no one has come up with the shirt yet. I said «Yes, I’ll take it!»
I’m not going to live or die by one shirt being lost; sh*t happens. Now if it starts happening regularly, we may have to talk. But one shirt in five years is not the worst record in the world.

DO NOT GO HERE
unless you want to waste time.
I was told that my 2 pairs of jeans and dress shirt would be ready on Monday at 4pm. I thought that was already pretty late for such few items since I dropped it off on Friday morning.
I arrive on Monday at 4 and I’m sitting in my car waiting for at least 15 minutes to be told that they thought I was supposed to pick it up the next day so my jeans weren’t pressed yet.
The least that could have been done would have been a phone call. And I wouldn’t have minded all that much but I guess they get a kick out of wasting people’s time while taking their money.

My experience is that my shirts and slacks are always returned clean and pressed. However, I’ve asked to have a button sewn on a pair of pants, it just never happened. Again on a dress shirt, never happened. I’m local and this place for the most part is legit but I wish they would not agree to do something and then not deliver.

I’ve never had a problem with these cleaners and am a fairly regular customer. I remember going to this place with my parents when I was little so it’s been a North Park institution for a long time. Prices are reasonable, cheaper on Tuesday mornings… usually the items are ready in 2 – 3 days. I sometimes point out the stains I want them to remove and they always succeed at removing them. An added perk is the drive thru option which is great when you are running errands. They dry cleaned and boxed my wedding dress for about $ 175 before I sold it and it was pristine. Never had any tailoring done so can’t speak to that. Sounds like not everyone has a great experience here but I’ve not been let down yet.

Don’t go here for your tailoring needs… I brought in my jeans to get hemmed… The lady who took my jeans didn’t even take any measurements off of me! The inseam of my jeans were 36″… I wanted my jeans shortened a couple inches so my jeans wouldn’t drag on the floor and shred… My jeans were shortened… But they were still too long!!! Disappointed!

The true test of a business is not in whether or not they make mistakes, but in how they resolve them.
The fact that they ruined my pants while hemming them was one thing… but the fact that no one ever apologized, the owner kept promising to call me and never did, and when they finally did offer to reimburse me for my pants they called back the day I was supposed to pick up the reimbursement check and said the owner changed his mind and was only going to give me 40% of what I paid for them…
Those were the real mistakes in my opinion. It would’ve been pretty easy and reasonably inexpensive to resolve a mistake with integrity and turn me into an advocate, but that didn’t happen.

I happen to live within walking distance to no fewer than six dry cleaners, and I have given each of them (well, five of six) a chance to win me over. After a 6 month experiment, Matthews Cleaners carried the day as the best overall dry cleaning experience.
Whether it’s Gail (she’s worked there for well over a decade) greeting me in the morning (she’ll open the doors ten minutes early on an average day) or the folks in back sewing on buttons I didn’t even notice were missing, Matthews really stands out from the competition. In four years of patronage I have had only one hiccup (the new girl gave my clothes to someone else). They eventually got my clothes returned, dry cleaned them all again, and credited me a sufficient amount. Needless to say I was pleased with their professional and timely response.
Their prices are a tad higher than the folks around the corner, but in the end they’re worth the extra 20 cents per shirt (and on Tuesdays it’s 15% off your entire bill, so it’s a wash… pun be pardoned).
Thanks, Matthews, for making me feel good about not owning an iron.

After twelve months of good service, I started having issues:
1) A shirt was ruined (ripped). I was given a $ 20 credit.
2) I took a pair of dress slacks in to have a belt loop repaired. When I went to pick them up, the repair had been forgotten. When I finally picked up the repaired pants, the belt loop had been replaced. Unfortunately, it had been replaced with another loop from the same pair of pants! That’s right. The seamstress had used another loop, which left a loop-​less section in the pants. I couldn’t believe it!
I will definitely be taking my business elsewhere.

This place is not great. Yes, the drive through winow is nice, but I will get off my lazy but for a better place. The cleaning is fine, but don’t get your shoes repaired here. It takes forever b/​c they send them out.

Very BAD experience!!! We took some suit jackets in to have the sleeves lengthened. The sleeves were different lengths, they used thick black thread that could be seen on the outside of the sleeves, the stitching was buckled so the sleeves did not lay flat against the skin. The seamstress was unable to correct the problem. The seamstress threatened to «do other things» to the jackets if I continued to complain. When I asked her what «other» things she was going to do, she refused to answer. She then said that she was not going to give us the jackets back, even though we had paid for the work to be done. I had to argue with her to get the jackets back. When we asked for a refund, we were told that only the owner could authorize a refund. We were then told that the owner was out of town and could not be contacted for at least a month. He was «on holiday.» (?) The clerk that was «helping» us was yelling at us and continued to lie to us. Do Not Go To This Cleaners!!!

this place is right around the corner from me, and it has a drive-​thru window, so i was totally stoked to get my comforter that my dog puked on dry cleaned there.
my boyfriend dropped off the stuff on a wednesday, the day before july 4^th, so they told him to pick up the stuff on friday. i went back friday to pick up the stuff and they couldn’t find any of it. then they said to come back monday because it wasn’t done yet. my boyfriend went back monday to pick up the stuff and brought the comforter home. it smelled all gross and musty. it didn’t smell like dog barf, it had a new bad smell. so my boyfriend brought it right back, they apologized, and he went to pick it up the next day (at the end of the day) and had to wait on it since they weren’t done with it yet. then, someone hassled him about them having cleaned it twice. upon smelling it when it came home, it still didn’t smell fresh. it smells line-​dried. they ARE pretty much pressing and ironing and cleaning stuff outside… you can see when you drive up to the window. anyway, i really wanted to like this place, so i’m sad. :(

I hate having to get out of my car and ugh, walk… JK…Anyway, this place has a drive-​thru and the prices are pretty reasonable. My only gripe is that the guy at the counter accidentally (?) charged my debit card twice. I noticed this on my bank statement the next day and went back. I was given credit (woohoo!) for a few dollars more than the amount that I was originally charged twice for… which was a relief! I don’t know if they offer same-​day service but my stuff has usually been ready by the next day…