PsyCare

The doctors are all pretty great and well qualified. The office staff, however; is not. At all. None of them are very friendly and have attitudes of mean teenage girls. Every time I’ve had to call and talk to them, they have been rude and disrespectful. Not to mention not very helpful. They really need to hire new receptionists before all the doctors loose clients to their poor people skills.

Dr. Gutierrez is really great but the office staff is very difficult! they almost NEVER answer the phone so if you really need something you have to leave many many messages and finally you can only get through if you ask the Psycare operator to get one of them on the line. Then you finally get someone at the office to answer the phone and you get the runaround about them faxing the Rx. They pretend they don’t have the fax number needed… you point out that yes they surely do since they faxed this place in the past. Finally the person says Ok we have a number but we don’t have the name Canadian Pharmacy there — I said well that’s not my fault that someone there didn’t write that down next to the fax number! Anyway this is very frustrating.

Was told on the phone that my insurance would cover counseling, but at the office was charged full price.
Psychologist did not explain his methods/​philosophy just started talking as if we (him, me and husband) were on a coffee break.
No plan of care, no general info, nothing except the expectation that we would continue to come to appointments and pay $ 220 per visit for not much help at all.

Dr Paul is excellent. He has been so kind and caring towards me, I really appreciate that. The reason I gave 4 stars is because I have had terrible costumer service from one of the girls checking me in. She has given me misleading information many times.

Why does a counseling place require patients to sign a waiver the disallows a lawsuit and requires binding arbitration in order to seek treatment? I took my child here for a counseling appointment and had been told to complete all the paperwork that was on their website before coming to the appointment. I did. When I showed up with my daughter for the appointment, I was handed a form that I was advised «was required» in order for my daughter to receive counseling. It was a waiver of a lawsuit and acceptance of binding arbitration. Why would anyone sign one of these documents in order to get counseling? I mean, it is not like the counselors are performing heart surgery – what are they afraid of? It seems a bit underhanded to wait until I show up with my child to shove this document at me and say «sign it or you are not being seen.» Needless to say, I didn’t sign it and we left. It seems they are not really in the business of helping people, they are just worried about themselves.

I like Dr. Gutierrez. He’s sharp, thoughtful. Knows what he’s doing.
It’s hard to get appointments booked. Always have to wait on hold and it’s hard to get a convenient appointment time on short notice. To get a time you want, you really have to set appointments a month ahead of time and set them up for like 3 months or you just won’t get a time that works for you.
I know this isn’t the case with independent therapy practices. You can get in the next day or very soon in most cases.
Psycare is also expensive! We have an 88.00 Co pay for my son! Crappy insurance, I know but still! No insurance? You’ll pay 150.00 per session! That is pricey! I know because I’m married to a LMFT! Many therapists charge much less or work on a sliding scale.
In my opinion, there seems to be a higher level of therapist turn over.
Still, we go there. I’d rather take him to an independent therapy practice but my ex got to pick where to send my son for counseling, this is where we ended up. Son likes his counselor so that’s good at least.
Overall, I’d choose a therapist that works in a small group of independent therapists or someone who has their own practice. Cheaper and more accessible it would be.

PsyCare is the worst when it comes to billing. Not only does there billing department not know what there doing, neither do the girls in the Poway Office. They have no sense of direction, they don’t know how to bill properly, they always double bill. All the girls at the Poway Office dress and act like there teenagers. They have no ethical bone in there body. They dress like there going to a nightclub. There rude, they don’t take privacy into consideration. If it wasn’t for my doctor I am seeing I would not come here. Make sure you check your bank statements.

I went to Dr. Peter Robben as the counselor referred to me by my Employee Assistance Program… obviously an extremely stressful time for me to have needed to reach out like that. My 3^rd appt was scheduled on a Monday morning. Very early that morning I received a call from my boss to come straight to work… I immediately called the Psycare office and left a message with their answering service. I received an invoice for a missed appointment. I left a message with Dr. Robben who did not have the courtesy to return MY call and who has subsequently refused to waive the charge for a missed office visit even though I did my best to cancel in a timely manner. The EAP will not pay the invoice nor will my insurance as I was not actually seen. I feel this doctor is unfair and downright unethical. I would absolutely not recommend him or any other associate of Psycare as their practices are clearly unethical. Is there a zero rating available?

Therapists here are just like all the rest, not better, not worse. Knowing I’m thinking of suicide, my therapist never checked on me when I missed our last 2 appointments. If you just need someone to talk to then this is as good a place as any.