San Diego Moving & Storage

HORRIBLE HORRIBLE HORRIBLE If I could I would give them no stars. After a miscommunication about a start time,(they say they never guarantee a start time even though I called 3 weeks in advance and have it written down they did confirm it.) It all went downhill from there. My 9:30 am start time moved to 1 – 3 then around 1 I get a call from the driver saying he was on a big move and he might be late… like 3… or 4… better make that 5. WHAT? I had people over to help and we were already sitting around waiting for the professionals to do the heavy lifting. I called the manager who could not have cared less. I specifically told him I didn’t want some guys to drag into my place exhausted from a hard day and take twice as long to move my 1 bdrm apt. Sure enough 5:30 they stroll in and the first thing the kid who walked into my apt. without knocking or announcing himself says is: wow this is going to take us all night. WHAT? Its a 1 bedroom apt, I had everything in boxes you have to be kidding. Then when I am on the phone with the manager again, telling him there is no reason his people shouldn’t be able to move me in the 3 hours minimum I have to pay because I remind them they aren’t even using a truck (I am moving 200 feet down the building) Then he tries to tell me I have to pay the entire 3 hours in advance because I am not using a truck. WHAT? I don’t know if they were trying to scam me because I was a single woman and they thought they had me at a disadvantage (which they did) or if they do this to everyone but these people are AWFUL and the manager was totally unconcerned and couldn’t care less. I would not recommend this company to anyone and in fact will be telling everyone I know to stay as far from them as possible