Ulta Beauty

I love it here! I come here for all my beauty needs. Yesenia is the best and I’ve been following her for years. Go to her to get your makeup done. She’s so talented.

Pretty bad customer service here. The new location in Eastlake is way better. I’ve been here about 2 – 3 times and I’ve noticed the younger girls are super friendly BUT it’s the older ones who I’m assuming are «managers» or «supervisors» are just extremely rude and unprofessional.
One of them (forgot her name but she is white) is always so rude everytime I’m there. I had to return something (literally bought it the day before and never opened) and she was giving me such dirty looks and an attitude. Learn customer service please. Another time I came, an older Mexican lady with black hair helped me and I needed help figuring something out on my receipt and she basically slammed my receive down and circled/​wrote a few things and seemed annoyed I just needed help understanding something. Lol maybe don’t work in customer service if you hate your job so much?
Anyways I’m going to contact ulta corporate and try to just leave some feedback/​complaints about this location. I suggest going to the eastlake location or clairemont Mesa. Way better.

The whole Staff and manager are EXTREMELY lacking in customer service, knowledge and professionalism. I PRIDE in those 3 qualities in a business. Very unsatisfying!!!

Severely lacking basic costumer service! As Im waiting to be called to the register I was admiring the cashier’s (Brenda) lipstick, she then calls me forward and asked me why I was starring at her. She then proceeded to say «I noticed you giving me this look, I have to answer the phone!» I respond that I was only admiring her lipstick for what she answered she was not allowed to tell me because is not from the store. I let that whole awkward situation go, I then asked for a lipstick I called to place on hold 20mins prior. She tells me it’s not there and that she was not the one I spoke to for the lipstick. She calls her coworker who admitted it was her but that she made a mistake and did not have the lipstick she was supposed to save for me. The only reason I went to this store was because when I called they confirmed the product I wanted was there. Im not even angry at the situation, I am severely disappointed that this type of service is not an isolated event in the store. These beauty advisers were not at all apologetic or seem to mind their rudeness. F– for ulta on this one!

Everyone that works here is simply amazing! They are super attentive and extremely helpful! They truly care about you! I always have a wonderful at this Ulta! It is the neatest and most organized in my opinion. There is no shortage of workers! Unlike the Mission Valley location. Even the security guard is super helpful! Which is amazing haha! Love Love Love this location 100% I always come out spending way more than I should but thats okay haha

Quick stop for a matte lip cream was a total success… ohhh forgot to mention that i ended up buying other stuff high end make up to drugstore make up. security at the entrance is a really nice older guy always greeting you with a smile.

I love this ulta everyone is very friendly and helpful. I could spend hours in there.

I prefer Ulta to sephora because they always have discounts and coupons I can use plus their rewards system is better– $$ off of products vs redeeming points for travel sized items –_–
However, I go mostly for the facials. Kathy was absolutely wonderful and catered to my problematic face. I used to always go for her but sadly she is no longer with them. I recently tried the new esthetician and didn’t have that great of an experience. I scheduled for a blackhead relief microzone which should be around 20 minutes. I scheduled it at 1pm because I had to get to an eyelash appointment at 2:30 with a 15 minute travel time plus wanting to stop by for food, I figured it would be ok. I showed up early and we started and I dozed off a little until I woke up to her doing extractions on my nose and face which yes they always will hurt some but the lady kept pinching both my nostrils closed without warning for long times and I just constantly couldn’t breathe. I just never had this problem with Kathy. Plus when it was finished it was nearly 2pm. I was worried I would be late to my next appointment.
She didn’t even know how to work the computer and it took her an extra 10−15min to print out my invoice with no apology. She also decided to book me for a next appointment without asking me. (I know they get commission off of each appointment they are able to book).
So instead of being out of there by 1:30 I ended up staying for an extra 45 minutes.
My pores are still pretty congested too. Too bad this is the nearest Ulta location to me, but still I won’t be coming back anymore.

This store has absolutely the worst customer service I have ever seen in my entire life. If I could give this store zero stars I would. Unfortunately, this is the only ULTA near our house so when a store run needs to be made we typically go to this one. We have always had some type of bad customer service either with the manager (curly blondish hair) or with one of the employees, but we’ve always ignored it as we only go for the product. However, today they all outdid themselves and acted like immature brats. First, we walked into the store only to be given an empty offer for help and as we began asking our question the employee, which apparently is called Alexandri (redish hair), seemed to have lost her hearing ability and made her way to the back of the store. None the less, we continued to look for what we came for and in the 45 min that we were there not one employee came to offer their assistance. As we went to the cashier (aka: Alexandri) we told her about the promotion ULTA sent us by mail which consisted of a free POLO bag when you buy a Men’s Ralph Lauren cologne. She told us that they didn’t have it and then proceeded to give us a women’s bag instead because apparently «it was the perfect fit for a mans cologne.» I wish I could say it ended there, but it didn’t. Alexandri then raised the bag to cover half of her face as she whispered and giggled to her manager, Mary, in Spanish. I guess they didn’t realize we understand their rude behavior and commentary in both English and Spanish. By then we were so annoyed that all we could think about was just paying and leaving. Fortunately she did us the favor of leaving first because the second she gave us the receipt she turned around and left. This isn’t the first time this ULTA’s employees have had this behavior, but it is definitely the last as we will not be coming back. AND I will definitely be informing people of the lack of professionalism in this ULTA, because I wouldn’t want anybody else to go and be treated in this manner.

This place has absolutely the worst customer service reps ever!!! I went in this afternoon 30 min before close, the store had one person at the register and one person on the floor helping someone with make up. After looking around and not finding any help I went to the associate on the floor named «Mary» to ask if there was anyone else she could call because I needed help finding some products. Mary the associate turns around and answered me in Spanish. Hello, I might look like I speak Spanish, but I just asked you in English why would you respond in Spanish? I know we are close to the border but we’re still on the U.S. Side. So with her very unprofessional reply she says, everyone is on break, someone will be here in 5 minutes (in Spanish). Even though I wasn’t happy with her Spanish response, I patiently waited around the make up area right near her. Minutes passed and she never ever acknowledged me again, never did someone come back to help on the floor or to help me. Mary never apologized or even turned to say anything even though she knew I was there waiting. She continued on with her talk about men and personal life problems with whom ever she was helping. I can assume it was a friend of hers because I would say that talking about hot guys you like is very unprofessional to talk about with a store client. Needless to say, Mary was too busy with her personal life talk to ever help me or get me someone to help me. The security guard came to tell me they would be closing in 5 minutes, Mary didn’t even acknowledge I was still waiting. This is the WORST customer service I have ever seen. I hope you get fired Mary, or please send her to some customer service workshops. Oh, and by the way Mary & Ulta store, even if your store is near the border, you should be speaking in English to a customer who just asked you a question in English. And if customers are not gonna be helped ½ hour before closing, then don’t let them come in the store, what’s the point? Your staff could careless if they are helped or if they shop. The store was trashy so clean products up a little. I like walking in to a store that is neat and well stocked. Your store location was none of these. I will never come back to this location obviously.

Recently experimented with my hair n turned out a tad bit green (yeah i know, but that’s life), went in to ask for products and received nothing but negative comments with no solutions and no offer to color correct my hair. Rude!!! Easy to criticize but sucks when your hair and your attitude are just as bad or worse. This person is short works in the salon and has a crappy attitude… can’t miss her! Received better service at Sally’s

I love this place, I just had the best facial from Kathy, it was my first and definitely not my last! Everytime i walk in to this store everyone is so polite and happy to help!

I really love this Ulta, I never had a bad experience going in here. I usually write a review if I have gone to the place at least three times. And the past few times I never had a bad experience. All the workers are exceptionally nice! Today I just needed a quick buy of a leave in hair conditioner, It’s a 10 plus Keratin and when I walked in I was immediately greeted and associates asked if I needed any help with anything. It’s always a plus when a customer is acknowledged. When I went up to the cash register associate she was very helpful! I think her name is Ana Karen she definitely knows the products and she can give great recommendations! She also offered the coupon special that Ulta was currently having at the time (I’m not sure now) and I came out with a free hand cream that came with my purchase. I like associates that understand how a lot of high end products can get kinda pricey and offer different types of coupons or promotions to make their customers happy. So thank you! I’ll definitely be a regular at this Ulta whenever I need something! I highly recommend.
In relation to products within the store. They always seemed stocked up whenever I went there and never had to wait a certain amount of time until they restock. I also enjoy the fact that they sell both high end as well as products that sell at a local walmart or target.

The manager of the salon was given instructions to cut a medium length bob with long layers. We carefully discussed length and she asked before making the first cut. All seemed well, until she brought me back from the shampoo station and cut another 3 inches off with asking. She proceeded to give me a pronounced A line cut in the back which I hadn’t asked for. My hair, which was supposed to be shoulder length, barely comes to my chin. When I asked her why she’d given me an A line so high, she replied that if she hadn’t my hair would have flipped out at the bottom… um, when has that every been a problem for anyone? Shoulder length hair is shoulder length hair. If I could give this salon zero stars I would!

How did I not know about this store? I accidentally received a flyer for this place in the mail and decided to check it out. It was a Wednesday evening and very easy to find, parking was not a problem at all. The store itself is spacious and very well-​lit. They carry a wide variety of hair products, makeup, beauty supplies and more. They carry all my favorite shampoos & conditioners in the liter sizes at great prices! I was impressed by some of the makeup brands they carry (Stila, Lorac, Japonesque etc). I signed up for their rewards program because I spend serious cash on hair care products.

My favorite Ulta.
I have been to many other Ulta stores in San Diego, Los Angeles, The Bay Area, Arizona, Nevada, Colorado. This store is most clean of them all :) It is well stocked & very organized. They always seems to have a great clearance sale of their higher end cosmetics, skin care and hair care products. You can get some great deals at 25−80% off. They are very balanced with the drugstore brands and the higher end brands.
I think the only products I have ever come across that are ever running low on or out of stock are the super trendy brands like NYX or those featured in the current ad.
The staff is super friendly and helpful. Security always seems to follow me. They are totally wasting their time & money. Haha! I am the least likely person to ever steal.

Although I like Ulta stores, in general, this location almost always seems to be out of stock on many of my fave cosmetic lines. Maybe because they’re the prestige brands that are everyone else’s favorite, as well. Still, even my shades in the non-​prestige brands are often out of stock.