Valvoline Instant Oil Change

Talk about outstanding service. My life was absolutely changed this morning when I took my moms car in for an oil change. I called around and because it’s Sunday every place I tried had an hour and a half wait for an oil change. Called Valvoline and they said they could take me right away. Richard greeted me immediately upon arriving and started my drive thru oil change right away. He talked me though everything and kept me informed throughout my 15 minute oil change. This was the fastest and by far FRIENDLIEST service I ever received. I will ONLY go here in the future, because I’ve never received such amazing service, especially for an errand I HATE taking time out of my day to do! Thank you Richard and Andrew. You really made my day!

I live in East County but this is my go to place for a quick friendly oil change. They always send me coupons in the mail for $ 10 off and I use it for the synthetic upgraded oil on my ’12 Prius. When they offer you the optional in cabin filter etc they accept a friendly no. No pushy up sells. My only rub is the sticker for 3k mile reminder, since I leave it to 7k. It’s a little harsh on my OCD tendencies. Ha!

They opened early so we could get an oil change, they were extremely polite, and got us out of there within 10 minutes!

Brian helped changed out my tag light and we had a bit of a hassle. He got the job done and deserves a raise! I also got an oil change done there and plan on going back for my next one!

Absolutly great experience, I’m fairly new to the area and have tried several oil change locations — ALL have been a nightmare. They told me things I needed to have done — when I actually had just recently done them. They are all scams. This facility was the opposite, very helpful — answered all my questions, and made the whole process very pleasant. Kudos to the gentleman with the long hair, I wish I knew his name. Thank you again to the staff. I will be back!

I thought this place was just an oil change station, my mistake. They are no different from any other suck you dry service station. Anything dirty they want to sell you replacement parts despite the manufacturers recommendations on replacing them. I was caught off guard… Thinking I was getting a better deal than the dealership. Even their replacement parts were twice as much than what I found on the Internet. I guess since they used the line that it was free installation you felt you’re getting it much cheaper than the dealership installing it. It’s back to the dealer for me.

We love it here. It’s clean and the staff are very professional. Every few changes the manager will walk around and check that his staff did an awesome job. They always do and I won’t take my cars anywhere else.

Great service from really respectful and honest crew! No time for chatter, these guys are pros!!! I asked the guy if it was time to flush the cooling system at 30k miles, he said not until 50k. Minimum upsell it seems.

Never go here, they will rip you off. They will sell you things you don’t need, especially if you’re a woman.

Phenomenal service! This is the only place I will take our cars for service! Andrew, the manager is so friendly and accommodating! The guys are all extremely helpful and and provide exceptional service! :) Very pleased customer!

It was my first time there and I must give high compliments to the service. That’s what makes a business. Keep up the great work guys! Neil– Silver GMC Acadia

Little pricey $$$, but overall great service. Staff was friendly and polite. Definitely a different experience from a typical oil change shop.

Richard was exceptionally pleasant, quick and efficient. Beats going to the dealership any day.

Great customer service and my wife and I were happy with the results. A bit of a high price for the synthetic oil change, but overall it’s a good place.

I had my car serviced here previously in the past couple years and it was okay, nothing too great. The change of management has seemed to bring in alot more professionalism. The whole crew looked at my car as I pulled in and they were very quick to help me. They checked all my lights and my fluids and topped them off for free if I needed so. They also checked my engine air intake filer which needed to be changed and they showed me so and gave me the quoted price which seemed to be correct. The oil change with all of the check took probably 20 – 25 minutes at the mist and I didn’t even have to get out of my car. Great prices, great staff… definitely coming back.

Good service, quicky in and out in 15 mins

I was really really pleased with the level of service I got today. This was my first visit to any Valvoline location, but I can now say it definitely won’t be my last. From the very beginning, I was greeted with a smile and a warm greeting. I told the guy which oil my mechanic recommended, and they told me a bit about it and said they respect my mechanic’s recommendation. There were a couple maintenance recommendations given to me, but they were very honest in telling me what was really urgent, and what could be put off due to my budget constraints. I also liked that I was walked through the entire process and always knew what was going on. I interacted with a total of 4 staff members, and every one of them was extremely friendly and very polite. The cost of the oil change was about $ 5 – 10 more than I am used to paying (after my $ 7 off coupon), but the level of service I was given made it totally worth the added cost. I always told myself price is all that matters, but when you see what customer service could be, it’s hard to go elsewhere again. Thank you for taking the pain out of getting an oil change — you’ve made a happy, loyal customer.
P. S. It’s no exaggeration when they say 15 minutes or less.

Great customer service! JJ and John were both very helpful. They didn’t give me any of that bogus where they try to sell me some parts that I don’t need for my car. They’re honest and very quick. It took about 12 minutes to change my oil and a filter. BUT I must mention they tried charging me to get my tires rotated for an extra $ 20. I usually go to Evans tires and they change my oil and rotate my tires for FREE all for $ 28! I only went here because I really needed to get my oil changed after work! They were still great though, I’ll stick to Evans tires :-)

I came here for an oil/​filter change about 3000 miles ago because they were open on a Sunday and I was working nearby.
They were happy to work on my little convertible on a Sunday, but mentioned that the thread on the oil pan bolt was stripped (which happens; I get it). They «fixed it» and I assumed they just rethreaded it.
The spots on the driveway the next couple of nights suggested all was not well. I brought it back and they removed the **oversized plug bolt** they installed to «fix» it, in the process **cracking the oil pan!**
But to their credit, they *did* fix it with a normal-​sized plug and probably enough Teflon tape to keep 3M in business.
Fast-​forward to last night, when I came back to the same place for an oil change figuring the history was in their computer. They found the note in their system advising about the Teflon tape solution and got to work on the car. No one mentioned a problem, so I assumed they had it covered when they charged me and sent me on my way.
This morning’s puddle (in a *new* garage!) demonstrated a continuing problem. I’m sitting back in the same Valvoline bay right now. Andrew, the manager, took on the job himself, but said he *can’t fix it,* suggesting a new oil pan. His employee showed me the disclaimer on the back of every receipt talking about aluminum oil pans with 75,000-plus miles on them, but this is of little recourse when I’m faced with a $ 250+ part plus labor, which probably means $ 1,000 if I get a new pan at a dealer.
For now, there’s a temporary plug, and Andrew advised to bring a repair quote back and he’d see what he can do if he escalates the issue, but that was after (when I asked for a number for a corporate office I could escalate to) saying that the corporate office would be telling me the same thing.
By the way, *EVERYONE* here was polite and courteous, even while telling me «no.» There was never any rudeness, insinuation, etc. If you’re just looking for an oil change, I’d still recommend them. For this, they get a star or two. (I haven’t decided yet.)
But this review is about my own experience, and the biggest issue is the communication failure:
1) I should’ve been told that the first fix was the bigger bolt. I WOULD HAVE SAID NO! Andrew (manager) said he’d have a talk with the installer of it.
2) When it was fixed the second visit, I should have been advised then to get a new oil pan anyway because of the crack, but that didn’t happen. (To their credit, they did reveal the crack on the second visit.)
3) Given the known history, they should’ve checked for leaks more thoroughly before sending me home.
This is still being remedied. I’ll get a quote for repair and bring it back, and I sincerely hope that I have the chance to make this a 5-​star review because I was very, very impressed with the level of service before today.
***UPDATE***: Want to know how to make a 1-​start review into a 5-​star review? This is how!
They ***agreed to replace the oil pan,*** though not initially accepting the total cost. (We talked about a ⁵⁰⁄₅₀ split.)
They didn’t want the $ 7,000 engine being risked by the temporary plug that they put in, so ***they paid for a rental car.***
While they were supposed to call me with the price before they did the work, I’m not complaining because they called to say it was done, and when I went to pick it up, Andrew (the manager) said ***they weren’t going to ask me to pay anything*** for the used oil pan they put in, the job looked clean, *and* ***they returned the rental car for me!***
I’ll be going back here. You should as well.

Best oil change spot!
I have been coming to this location since it was ez lube (2010) and so glad that valvoline took over. The customer service here… 110%. Bryan and Bryson were great along with the service manager, I forgot his name :/​In and out in less then 15 every time I have been here, and you don’t even have to get out of your car! They sent you coupons in the mail and a reminder bout a month before your next oil change is due. Excellency… Nothing less.