Verizon – A Wireless Premium Retailer

Thief! They stole a brand new Sim card from one of my phones and they sold me swap land in Florida. When I discovered their lies they offered only a partial refund. When I got home I was suspicious and called my credit card company. They never processed the credit! The stories they tell each time or go in are reficulous! Lies! I wanted to put zero stars but you cannot save without rating.

Louie and Sabrina were great. We upgraded and got the two for one iPhone 6s. We also got the tablet deal which was great. High marks all around for the group here in Scripps Ranch. Thanks so much.

Great service and they hooked it up with accessories. Will be coming here for all my needs. Manager and employees are excellent.

It is nice to have Verizon retailer near our house.
What pleases us more is the excellent service we always get whenever we come to visit the store. Early this month my wife and I were lucky to go to this store and found out that they had promotion for iphones. Christian and Alejandra were the ones who took care of us including the fixing of our problem with our old Apple IDs which Apple people in the Escondido store cannot or not that helpful in fixing the problem. The people here greets customers with a smile. They are always willing to help.

Lie, lie, lie — oops, forgot to tell you. I’m sorry, you wanted the same amount of memory in the new phone as you had in the old phone? I thought you would want one-​quarter of that, but I forgot to tell you that I made that decision for you and did not tell you. We cannot load the information from your old phone to the new phone because we don’t have good internet here. Hmmm. Distraction. You can get this tablet for free! with a $ 100 rebate — better than free. Oops — forgot to tell you that you will be locked into a two-​year contract at $ 10 per month, plus — oops — it is really only a $ 70 rebate. Your monthly bill will be reduced by $ 70 per month with this different plan. Oops — really reduced only $ 9 a month. So much deception it boggles the mind. Stay clear of this place. Go to corporate owned Verizon stores only, which I found out there is only one in each city.

Last week, I had to overnight ship a replacement iPhone to my son who was traveling overseas the next day. He had lost his phone just the previous night. This location opens at 9AM whereas all others opened at 10AM. Prompted by negative reviews, I was somewhat hesitant to go to this location. But, I was wrong. I was helped by James Chew. He helped me in the most expedient and caring manner in getting my older iPhone activated. The phone had gone completely drained. James patiently charged the phone, called Verizon to add international features, and handed back the phone to me. During this period, he also expertly helped several other customers. I also observed Sabrina another associate help customers expertly. She also gave a balloon to child of a customer and make him smile. This store is a solid Five Stars in my book.

Love Verizon, don’t love this store.

BAD ADVICE! Went in because my phone was broken and they sent me to the website for the extended warranty. If they had bothered to look, they would have seen my phone was still under the original warranty. The extended warranty would have cost me a $ 149 deductible, but the original warranty cost me NOTHING. When I called Verizon directly, they took care of me and I’ll have my new phone — FOR FREE — in 2 days.
THANKS FOR LESS THAN NOTHING!

Scam. This place and its employees are an utter dishonest scam and scum. The guy seemed nice enough and laid out the options. He even answered every question and concern patiently… EXCEPT HE BLATANTLY LIED. I mean lied in a way that made my blood boil and wrecked 2 days of my wife’s life trying to fix it. Tyler is a thief and a liar.
We did not want to switch plans. We did not want this new weird package that lowers your bill no matter what, but if you dont get it your bill goes up crap. Of course we thought it was fishy that the «free» accessories that we never asked for as part of the package were in fact free. We asked every single question under the sun, about every possible cost to assure it was «free.» Blatant lies. $ 300 worth of fees that he thought would go unnoticed.
After specifically saying he would not add activation fees, insurance fees, and others (because we went down a list of costs that we needed confirmed would not be added)… he thought he could sneak them onto the account without anyone noticing. $ 8/​month insurance, $ 3/​month for the phone, $ 40 activation fee, and other $ 10/​month. I know it sounds absurd but it is true. We returned to have another employee confirm that Tyler is a known scammer, tries to get commission by screwing customers, and said he added free stuff only «kinda.» When asked if the refund was complete, again only «kinda.» So did you guys lie or not? Kinda. Did I get the refund? Kinda. Did you actually lie and add hidden fees? Kinda.
The manager at this stores direct quote: «Well, he didn’t lie to you. He just did not tell you everything. I am not saying he did not lie, just that its true he did not tell you things.» What an enabling jerk. These stores are a scam, and the employees either don’t know any better or prey on people with their complex plans and straight LYING.

I will go to this Verizon for any and all phone questions I have ever again. And maybe just cause. They are so nice and very patient. When I got screwed over (not once, but twice) by another store (in miramesa) they took the time to step by step fix the problems for me. And I had just run in there to finish setting up my phone that wasn’t working. The other store told me that I had to call in to set up my phone and that it was the only way todo it. And I just had a question and was popping in cause I had work in 30 mins they had me hang up and did everything in store for me. A gent named Slater helps me all the time as I am technologically impaired. But this time another gent helped me and he was a treat as well. I’m glad they have my back.

I gave up trying to get anyone at this store or corporate to fix the issue with our billing so I’m forced to Unilocal about it.
The first time we went in and wanted to switch over 3 lines to our business account we were told we would get…
* $ 150 bill credit (3 x $ 150) for each line we switch over
* No activation fee
Here were the issues…
1) I went in one day and spoke to Willy. I asked some questions and he wanted to sign me up. I needed to think about it and said I would call him. I called and asked a few more questions and then he said please come in when he was there so he could help me. I asked if I could come at 9am the next day he said yes. I arrived at 9:02 and the door was locked, lights were on, no one answered when I knocked. The sign said they open at 10. I called and knocked… no answer. I left and called later, he said he was at the bank and to come back.
2) We came back with my wife and kids and sat there for 2 ½ hours to get switched over. We only received 1 phone 5s since the iPhone 6 were on back order. I was told the phones would be delivered to the store and they would call me. The iPhone 5s was fishy because he pulled it from under the counter with no box and checked it for scratches. He later went in back to get a box.
3) The iphone 6s were delivered to my office, not the store as they said.
4) We went in and it took another 2 hours to get the new phones activated.
5) We were offered a 3^rd myfi at «no charge» and we would only pay for data usage, there would be no extra «device fee».
6) We get our first bill and we were charged an activation fee on 1 phone and no $ 150 credit. I called and Willie said he will look into it.
7) Next bill, still no credit. I called Willie again and he said he would get it handled.
8) Next bill arrives and we received 2 $ 150 credits but not the activation credit.
9) Next bill, no credit for the 3^rd $ 150 or activation credit. I call… Willie will check into it.
10) Next bill, no credit for the 3^rd $ 150 or activation credit. My assistant Tara calls… Willie will check into it.
11) Next bill, no credit for the 3^rd $ 150 or activation credit. My assistant Tara calls… Willie will check into it.
12) Next bill, no credit for the 3^rd $ 150 or activation credit. My assistant Tara calls… Willie says its to late to get a credit since it was so long ago!
12) My wife goes in and adds an ipad to the service. Again took almost 2 hours, but she said there was a new manager that was very helpful.
13) I decide to give the new manager a chance… I call, explain the issue and the manager is with another customer. I tell the guy who answered that I’m about to make a complaint with corporate and post on Unilocal so he says he will make sure the manager calls me. Repeated my phone # twice and verified all my info… no call back.
14) Verizon does have more coverage, but the data speed is WAAAAAAAY slower then AT & T
15) The iPhone 5s had a broken camera and we were told to not bring it to the store rather take it to an Apple Store… made an appointment waited 2 hours to fix it, etc…
16) One of the iPhone 6s had a broken gyro and we were told to not bring it to the store rather take it to an Apple Store… made an appointment waited an hour and the phone was replaced.
In the end, I’m regretting switching. The only reason I’m not switching back to AT & T is because I don’t want to go through the activation process again.

My husband and I would recommend this store and the staff to anyone! Gary was professional, informative and took excellent care of us! Willie and the other staff were also helpful and made us not only want to come back but also tell others! Thanks Gary and team in Scripps Ranch!

I’m so happy I walked in here! Great experience from the beginning all the way through. Willie is your man! He was professional, fun, relaxed but efficient, very kind and he works with integrity! I am very satisfied, will come back and will send others in! Thanks Willie, YOU made all the difference!