Webpass

San Diego, United States

4.8

Open now

20 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 800-932-7277
Website:
www.webpass.net
Address:
1360 5th Ave, San Diego, CA, 92101
b/t A St & Ash St
Downtown
Nearby public transportation stops & stations:
0.2 mi5th Avenue
0.2 miCivic Center
0.4 miCity College
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Bussiness info

Accepts Credit Cards
Yes

Today

Today 3:00 am – 12:00 am
Open now
Local time (San Diego) 8:43 PM Thursday, November 28, 2024

Business hours

Monday 3:00 am – 12:00 am
Tuesday 3:00 am – 12:00 am
Wednesday 3:00 am – 12:00 am
Thursday 3:00 am – 12:00 am
Friday 3:00 am – 12:00 am
Saturday 3:00 am – 12:00 am
Sunday 3:00 am – 12:00 am

Description

Specialties

Our Mission is to make your internet experience simple. At Webpass, we help residents and businesses by offering blazing fast, simple Internet in urban areas.

We do this by creating our own Ethernet network and by making it affordable and reliable. We are a team of highly dedicated individuals who share two things: a passion for problem-​solving, and a commitment to simplicity.

Our service allows users to easily and quickly surf the Internet without modems, contracts, or gimmicks. We built Webpass to take the hassle out of Internet, so our customers can enjoy the simplicity of online surfing.

History

Established in 2003.

It all started with one building in San Francisco. After experiencing success in the San Francisco Bay area, we realized that we could share this service with others and soon launched in San Diego, Miami, and Chicago.

Webpass was founded in 2003 by Charles Barr with the mission to be a leader in Internet excellence. The user-​friendly Internet service has garnered rave reviews, drawing recognition from TechCrunch, SF Gate and Gigaom.

Today, Webpass powers tens of thousands of residential and business customers including Zappos, Foursquare, Wordpress, Mozilla, HBO Films, Oracle Racing, Lyft, and more.

Meet the Business Owner

Charles B.

Business Owner

Charles founded Webpass in 2003 and has over 20 years of product development, network design and implementation experience in the telecommunications industry. Dissatisfied with the operations and products of other Internet Service Providers, he set out on his own, determined to change the negative connotations associated with the Internet. It all started with one building in San Francisco and grew from there. After experiencing success in the San Francisco Bay Area, Charles realized he could bring the concept of simple urban Internet to cities nationwide. Charles has a passion for problem-​solving and continues to develop technologies that will positively impact the consumer’s broadband experience. When Charles isn’t at the office he can be found spending time with his wife and three children in San Francisco.

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20 reviews of Webpass

No registration required
Place rating: 5
Los Angeles, CA
Easy connection. Easy disconnect. No harassment. Best internet (no one is as fast, effective, cheap, professional) I only disconnected because I was moving. Farewell
Place rating: 5
San Diego, CA
Highly recommend. Used to have u verse without knowing about Web pass. Wish I had found out earlier. Our tech Jaimie was awesome. He was on time, professional, and fast. Helped me set up our router too. Everything was done in less than 15 minutes.
Place rating: 5
San Diego, CA
These guys rock! The faster internet I’ve ever had and really great service. They went out of their way to work with me regarding my installation. I always recommend them to friends and family. Thanks Webpass!
Place rating: 5
San Diego, CA
My building in downtown San Diego (next to Petco Park) was built in 2006 (253 10th Avenue), and have just recently gained access to Webpass. Thank goodness. I was done with Cox and their «promise» of faster and more reliable internet speeds. My internet speeds literally increased from 5 – 10 Mbps to 200+ with Webpass. The Webpass installer (Jamie) came out 24 hours after I signed up, he was professional and fast, in and out in 30 minutes. The only thing I need to do is update my wireless router to handle the faster Webpass speeds. Still, I am seeing speeds 10 – 20 (50 – 70 Mbps) times faster using my old wireless router than I did with Cox, and if «hard wired I’m seeing speeds of «200+ Mbps with Webpass.
When I told Cox that I was ending my service, they tried to keep me by lowering my internet bill to $ 46 a month from $ 57. But with such slow speeds and unreliable service, it was just time to go. Webpass is $ 550 a year, plus I got a month free. If you refer friends you can get a month free service each time.
A number of people in my building have switched over to Webpass and all have been satisfied with the speed and if needed the service support. I have a «Smart» TV & Roku hardwired and three computers Wi-​Fi to Webpass, running faster than ever.
Place rating: 5
San Diego, CA
Just had Jamie do the install. Super fast, knowledgeable, and friendly and he recommended the best wifi router. Excited to be done with cable internet!
Place rating: 5
Marine Corps Base Camp Pendleton, CA
First heard about Webpass while living in my old apartment complex. Saw an ad in the mail that Webpass was now available but due to my lease terms I was stuck with AT&T. A few months later I moved to my current apartment which I saw also offered Webpass! After reading a number of positive reviews I decided to give them a try. The speeds are amazing, 94 down/​94 up in my building when I was getting 5 down/​1 up with att uverse before, and for a lower price! Jaimi was my installer and was great. Arrived just before the scheduled time and was in and out in 5 minutes. Gave me some info on Webpass while he was installing and a demo of the speeds I was now receiving! Thanks!
Place rating: 5
San Diego, CA
Updated review: customer service helped me out. Walked me through the steps in about an hour. The problem was the channel I was on. Thanks for the help!
Place rating: 5
Las Vegas, NV
Talk about fast installation and quick. They are great and no contract. Perfect for urban downtown living!
Place rating: 5
San Diego, CA
The installation guy showed up right at 10 AM as schedule and it took him 5 minutes and I was up and running with 500 mbps. Best experience I’ve had with any TV/​Internet company so far.
Place rating: 5
San Diego, CA
Well, let’s see: faster than cable’s fastest speeds by a lot, cheaper than cable, better service than cable. If Webpass is available to you, you’re crazy not to at least try it. The guy (Jaime) that came out to set up our service made himself personally available as I was getting all our devices connected. This is how the internet is supposed to work. You know all those cable commercials that show everyone in the house online? You’re really only going to get that with Webpass.
Place rating: 5
San Diego, CA
Great Customer Service! Easy fast to install and great speeds for streaming! If you are able to get this service I highly recommend it!
Place rating: 5
San Diego, CA
Great installation service. Jamie got to my place early and patiently waited until I was ready. Install took just a few minutes, and he showed me how I could wire up all the jacks in my unit with a switch in the GE panel. Speeds seem very fast so far, and I’ll update my review if I see any issues, but so far a great experience thanks to Jamie!
Place rating: 5
San Diego, CA
Our ATT U-​verse Internet was hiccupping every other day, so we gave Webpass a try.
ATT U-​verse: 24 Mbps download; 5 Mbps upload $ 67 per month
Webpass: 400+ Mbps down and up; $ 55 per month, or $ 550/​year (about $ 46/​month — and they gave us a month free)
We got an installation appointment the day after we decided to switch; Justin arrived a bit early after taking care of the setup in the building telco room. The setup in our condo took maybe 20 minutes. Justin was kind enough to help me set up the wireless and explained the dual-​band technology. He also fixed a mistake from the ATT installer, who had plugged one of the router cables into the wrong port in the wiring closet.
The installation was quick and painless, and I learned some useful stuff. Justin managed the installation without disrupting our ATT U-​verse cable TV service, which we are continuing. And we have hardwire connections in 3 rooms instead of two, plus much faster WiFi as well.
Place rating: 5
Mission Viejo, CA
I’ve had Webpass for about a year now. I saw their flyer and decided to give them a try in my old building (875 G Street — Never move there, the HOA President is a See You Next Tuesday).
Performance was as good, if not better than advertised. I’ve never had an outage and the customer service has always been great.
I just moved into a new building and made sure the transfer service, and Curtis helped me out for the second time. It literally took him 5 minutes to get us set up. He was super friendly, professional, and competent.
I’d definitely recommend using Webpass, especially as you get higher speeds for less cost than the big guys.
Place rating: 4
San Francisco, CA
Advertised 100mbps and I am getting 1mbps per second
Edit — the next day, I’m seeing 45mbps. So changing to 4 stars from 1 star. I’m not sure what the deal was. If that regularly happens, that makes the internet unusable. I’ll be sure to update this again if that occurs.
Place rating: 5
San Diego, CA
I am in utter disbelief that I waited a year to try Webpass. I love Uverse, but their 24 Mbps internet speed (that was really averaging 8 on wifi) was getting to me. So… I dumped their internet. That was the best thing I ever did! If your building supports webpass… get it!!! My hard wire connection is nearly 285 and my wifi is averaging 162. I don’t know what the word buffering is. If I could download myself into a 20 something man-​god I would.
As for service, Curtis H. was the bomb! He showed up early (called to make sure we were good with that) and then came up to turn it on. He was done in 20 minutes and thats only because I had a lot of questions for him to answer. Great dude, super knowledgable and more importantly gave me hope in American customer service (which is currently the equivalent to standing in line for your driver’s license in North Korea).
Get this internet now!
Place rating: 1
San Diego, CA
Although the speeds occasionally live up to what is advertised, the support and stability of WebPass are both unacceptably bad. I’ve had support tickets go for over a week with no response, and am getting regular downtimes of over an hour. It’s a shame because I love the idea of WebPass as a company and I don’t want to go back to Cox, but when the internet goes down regularly and there’s no real way to get support, it’s hard to justify staying on as a customer.
Really disappointed.
Place rating: 5
Boca Raton, FL
Webpass is spectacular. Very easy to sign up and reserve a time slot. They were prompt, efficient, and informative. I had Curtis help set mine up. I noticed that my Samsung smart tv wasn’t showing any significant change in speed despite wired connection and he was able to direct me to the correct people to trouble shoot. It turns out the problem didn’t have to do with webpass at all but rather that the LAN port wasn’t a gigabit port like my mac laptop had + other tv issues.
As an aside, I would caution folks to get an AC router (with gigabit ports) if investing on a new one anyway for webpass, one that can accommodate the speeds you’d be working with (that’s assuming you plan on using a router). As for routers I got the AC1200 Linksys just for webpass upgrade and it’s working great so far.
Pics I’ll be attaching are using Cox internet speed test website comparing the cox Wi-​Fi connection to webpass Wi-​Fi and webpass with wired connection (through router).
Enjoy!
Place rating: 5
Laguna Niguel, CA
Couldn’t be happier! I am a SPEED FREAK when it comes to internet and this is hands down the fastest most reliable service I’ve used. It’s so fast I have to get a better router just to unleash the full speed. I would easily pay 3x what they charge for this internet and the fact that they keep their prices so low and have no additional fees makes me a customer for life assuming they don’t up their prices. They said I’d get 250mbps but when I ran my speed tests I was hitting 550+ Mbps!!! That is just INSANE!!!
Curt was early, extremely professional, and went the extra mile for us helping set up our router. He even gave me a sweet WebPass bottle opener for my beer!
I have already been recommending everyone I know in San Diego to switch to WebPass.
Thank you WP!!!
Place rating: 5
San Diego, CA
I was skepticle about this service, becasue the price and the speeds they promised seemed way too to be true. But I was fedup with ATT&T U-​Verse and decided to throw caution to the wind and give them a try.
WOW!
The basic principle seems so simple. They use the existing twisted pair in the building to connect all the units to the local hub and then a fixed microwave shot on the rooftop as a backhaul to the ISP. They didn’t even have to install a modem… literally took the installer Jamie 10 minutes and it was up and running!
They promised a minimum of 200Mbps for my building, and ended up delivering me over 400Mbps up AND down (!!!). I mean, crap! Really??? That’s ridiculous. This takes under-​promising/​over-​delivering to a whole new level!
I tested the water with the $ 55/​mo. rate but baased on what I’m seeing I will go ahead and commit to the $ 500/​yr. rate and save some additional money.
This company has a bright future. They are small (less than 100 people), privately owned, green, have friendly and knowledgeable installers, practice net neutrality, and offer a poerful and innovative service for a really great price. They will be giving Ma’ Bell and the big boys a run for their money for sure.