Wells Fargo Bank

I can hardly believe it, but I’ve come to really love Wells Fargo. Every time I come in, the bank staff is so respectful, friendly and helpful. Most importantly they respect my time and always try to be quick, or offer me water while I wait briefly. It is much appreciated, especially compared to other banks that ignore you and/​or treat you like garbage.
I did not give five stars because I had some major problems with Wells Fargo initially — I set up a busines bank account, and some things did not show up online, where I do almost all my banking. They mailed me letters, but I don’t look at my mail much. So they shut off my business credit card right before a business trip, causing a nightmare, which I was furious over.
However once we got through that, I chalked it up to «starting pains,» and realized that starting issues were unimportant compared to their website, which functions very well, since I do 99% of my banking online. That realization has also served me well a couple of times since with other companies — the general principle being to not worry too much about how things start out, as long as the business has a website I really like, since I do almost everything online.

The tellers at this location are incredibly friendly! The bankers are knowledgable and helpful. Plus… they have a bowl of candy for you while you wait in line. ;)

Been using this branch for years, never a problem, attentive customer service.

Excellent customer service. They always greet you with a «Hello, welcome to Wells Fargo!»
Be sure to meet with Erica for all your banking needs! Always friendly and helpful… she’s fantastic!
Added bonus — they have Dum Dums! Whatchuknow about butterscotch?!

Absolutely love this branch, def one of the best I have ever been too. I have many accounts and I can be a pain to deal with sometimes, but the Wells Fargo staff is incredible. Love this branch.
–Patrick Szydlik

It shouldn’t take an entire essay to review a bank like other people tend to do. Going to keep it short and direct. This branch seems like a nice branch but it due to Belinda the teller she made me lower this branch review to 3 stars. Her customer service skills were lacking and it showed immensely. Certain details within the branch will easily bring their rating higher.

Lost our paperwork twice :(Poor customer service.

I normally wouldn’t even review a bank, but this one has pissed me off more than usual. I’m giving it two stars because the line is short and moves quickly and the teller service is excellent. That being said, I hate it when bankers and salesperson are interchangeable words. I had an account that was connected with a former roommate’s so that we could exchange money more easily when paying bills. After we went our separate ways every time I would go in they would ask if I wanted to take her off my account. Finally, I had the time and agreed. I went to speak with the banker and he tells me that the accounts can’t be unlinked that I have to close that account and open a new one. While, I was annoyed I agreed and we took care of it. They did the same thing for her. So I get my new debit card and go to activate the account and end up having to speak to a banker because they won’t give me cash back if I use my new account only if I use the old one. This is at a different location, I should add. He takes care of my issues and then informs me that I never had to open a new account that they can easily be unlinked. The first guy totally lied to us just to get us to open new accounts… not cool. Furthermore, they had closed the wrong account for my roommate and didn’t even have my original account as pending close. In short, they screwed the pooch… hard. The guy at the other location kindly fixed everything for me, unlinked the accounts, and reopened the one they were closing that belonged to my roommate. His customer service was amazing, but I literally spent hours trying to fix all the mistakes that were made because of the original guy. So ends my rant. I don’t even know if this review makes sense but it’s a perfect reflection of my anger.

I really don’t look forward to coming here or to any bank simply because I don’t have a personal account with them for my own personal reasons and I hate having to explain myself or feel like I’m treated as a second class customer. Which i have been treated like on a few occasions! My employers bank with them so I cash my payroll checks with you guys. But there is one employee here named «Luis» that is always very nice, helpful, and seems to understand that its my business and I don’t get the run around from him week after week. Thank you Luis! I really think others should follow your example of how to treat customers because you really make it a better experience when you help me. I want it to be clear that these stars are only for him, NOT Wells Fargo as a whole. I mean we work hard for our money and unfortunately have to take a paper check to get cash! It’s my money after all and account or not it shouldn’t be a hassle to get what I’ve earned period! Thanks again for the good experiences LUIS!

I’ve never been so happy with a bank before.
I’ve been banking here for 3 years, ever since I first moved here. They helped me transfer everything smoothly. I go in there for many things… started a credit card, cashed in savings bonds, transfers, deposits, etc. I’ve never had to wait long… the bankers will come up to you in the line to see if they could help you faster at their desk (they can do everything except cash deposits).
One teller, Roberta, is just the best. She always recognizes me right away when I walk in, even if I haven’t been there in months or have changed my hair. She always goes out of her way to greet me and make conversation. That personal touch really says a lot to me.
Most of the people who work there are extremely friendly, and it doesn’t seem fake either. They all have excellent people skills and excel in customer service. I often wonder how they find such outgoing people.
Wells Fargo on Washington is as good as a bank can get. I’m sure some people have had bad expereinces, but it’s a bank! Anywhere that handles money, people are going to be more critical & sensitive about. Like I said, I have been going there for years, and I’ve never thought about switiching branches or banks.

Wow, what a coincidence. I think this is a great branch as I have been banking here for about 8 years. I actually really enjoy everyone at this branch except the manager. Cindy, the manager, is out of control. I went in to talk with her as I was very upset about not having erroneous charges reversed on one of my many accounts. i was also really upset about trying to close a CD and they would not let me. I knocked, went into her office and asked to speak with her. I noticed she was talking to another employee about her sales skills and how they or she can get her numbers up. I asked her if she wanted me to wait in the lobby until she was done and she said with a finger pointing at me like a child: «you need to sit out side and calm your self down. Once your calm I will speak with you.» Are you kidding me? I was once a branch manager at Wells Fargo myself. Sitting on both sides of the desk, I can tell you emphatically, Cindy is not ready for this position. She is immature, and has very little in customer service skills. I have about 15 accounts with Wells Fargo. I am also in the process now of closing each and every one of them. Further, I incentivized all the employees in my company to open an account at this branch. We have about 50 employees now that bank with this branch specifically. I am now sending them all an email incentivizing them to CLOSE their accounts housed at this branch. I will be making their first deposit at US Bank, right across the street if they show me their Mission Hills Branch accounts are closed. I think this is the best message to send to Cindy and her supervisors. On another note, if anyone wants to send a letter to her supervisors, you can do what I did. i sent a letter to the CEO, the head of Retail Banking Operations, and all the managers in her direct line of supervision. If you need business emails for these people, just let me know. I would be happy to share this with anyone.

I have been banking with Wells Fargo for over 10 years. I have made thousands of transactions and have come to know quite a few of the employees by name and have always found Wells Fargo employees as professional and very courteous. Overall, I am very satisfied with Wells Fargo until recently I visited the Wells Fargo branch in Hillcrest. Its one thing when you receive poor customer service from a low level employee. At least there is an opportunity for the manager to step up, remedy the situation and make things right. But what happens when the manager of all people is the source of the poor customer service. What then? That is exactly what happened to me. I went into the branch with my son looking for some presidential dollar rolls. They had 10 rolls available and I wanted four of them. I give them to my kids for their allowance. The teller was happy to oblige but then the manager, Cindy A. came over and refused to give me four rolls of presidential dollars, even though they had 10 available. I am not sure what kind of power trip she was on, but I did not appreciate being «spoken down» to as if I was a child in front of my own son. I wanted to unleash on her and give her a piece of my mind but with my son right next to me, decided instead to take the higher ground. To make matters worse she refused service to my partner. Her irrational behavior and over protective nature of these presidential dollar rolls made absolutely no sense to me or to others around me. Her unprofessionalism and poor customer service has definitely tainted the reputation of Wells Fargo. And with several banks next to and just across the street from this particular Wells Fargo, why waste your time with this bank.