Mr. Carlos Pools & Construction

My wife and have a beautiful classic Grecian-​shaped swimming pool with an over sized infinity-​edge spa and a breathtaking hillside view of Los Angeles. The pool and spa are accompanied by a matching custom fire pit and natural earth-​tone pavers throughout.
Over a two year period, I interviewed five or six different pool designers until I met with an «out-​of-​the box» designer from Mr. Carlos Pools. Once I saw his drawings, the choice was simple. When my designer said he’d be there every step of the way, he really was true to his word. Not only running multiple construction crews, but also meeting us at his supply yard to help us choose all the finishing touches for our project, from the tile & coping to the custom lighting & pavers.
There is only one reason why I didn’t mention his name, when I told him that I was going to write a letter of recommendation thanking him, he said that a great construction project is not just completed by him, it is accomplished by a great team!
If you ask me, I think he’s a little shy.
So thank you to Mr. Carlos Pools and your great team and thank you especially to Jim Wager, for all of your help throughout our entire construction process.
–Dr. B

Very happy with the results. Our Project Manager, Jim Wager made sure the construction didn’t bottleneck. Delivered as promised and on time. I don’t know why anyone would want more.
Highly recommend this Mr. Carlos. Make sure to ask for Jim Wager.

So grateful to have found Mr Carlos pools! I just met with their amazing pool architect and I feel so confident about our project! I am so impressed with the great ideas put forth for our lap pool, spa water/​fire features and pergola hardscape. It’s going to be fun and I know I am in great hands. a I cannot wait to update Unilocalers on our progress! Will post photos soon!

We found Mr Carlos Pools in Unilocal,and after considering other 4 vendors, we choose them to build our pool and spa. They did an amazing job, I highly recommend them. They were also very competitive compared to other vendors.
Alissa Oddo was there with us every step of the way and she was always nice and helpful. In the early stages, when we changed the project 500 times, she was very patient and accommodating. Later on, she was always on top of the project and answered every small question we had. If she didn’t know, she contacted the right person and answered the question in a few minutes. They built the pool very quickly. The overall project took longer than expected due to external issues (per example, the fence wasn’t ready on time for one of the inspection, but that wasn’t their fault of course), but as soon as we said go, a huge crew was in our backyard doing their job the next day. The finished project is exactly what we envisioned and what Alissa designed with us, to the dot.
Regarding cost, my recommendation is only to watch yourself! Once you start adding extras, you won’t stop! The project cost was more than what we initially planned for, but we were the ones adding the extras! Overall, we couldn’t be happier with their job, and with our pool and spa. Thank you Alissa and thank you Mr Carlos Pools to make our dream come true!

So apparently we have the «WORST» pool possible to service here in beautiful Glendora. Upon moving here from Colorado we were so excited to have our very own pool in our backyard! Surrounded by beautiful large overgrown trees and lots of great landscaping! I guess that is a perfect storm for a very dirty pool we have been through two pool service companies and were extremely disappointed. The first one just never showed up time and time again, and the second one finally told us it’s just not worth his time. We weren’t sure what to do and thank gosh we found Mr Carlos’ wonderful pool service company! Not only did they come in and shock our pool, scrub it and get it looking back to normal. But now it is cleaner than it was before! Blue, sparkling, very refreshing looking! Andrew and Jeff are both TOP NOTCH! I’m so THANKFUL we finally found a pool cleaning service that not only provides wonderful, dependable, affordable service but are also BRAVE enough to clean our «high maintenance» pool! We will be customers for life for sure

We hired Mr. Carlos after being referred by our friends that they built a pool for in La Verne. They were so happy with the finished product they had nothing but good things to say. We dealt with their salesman Thomas and he was quick to come to the house to give us a design. We loved how they could create the design and show us right away what the pool would look like in our yard. The whole process was fast. They gave us so many options to choose from and helped explain which design would be best for our yard. My kids love the pool! We are so glad we went with Mr. Carlos and we would recommend them to everyone.

I was recommended to Mr. Carlos Pools & Construction by a friend who had her whole pool reconstructed and was very happy with the outcome of her pool, the timely fashion the work was done and the overall customer service. So after shopping around, I found Mr. Carlos Pools to be the most knowledgeable, affordable and overall most professional company. I went ahead and hired this company to reconstruct and redesign my pool. Not only did they come up with a gorgeous layout, but they also finished on time as promised and the whole process was completely stress-​free. I highly recommend this company and will use them for future projects.

I have had a lot of experience with construction and contractors and have never been more disappointed in a company. I cannot express the level of frustration and inadequacy displayed by this company. The sales person promised a smooth process at a very reasonable price and the reality was a nightmare with a final cost more than 20% of the original bid. The job was immediately placed in the hands of inexperienced and incompetent coordinators that were not able to keep a single detail straight. «It’s in the contract» was all they said about every turn in the road never taking responsibility for things that were completely avoidable. Even worse is the management who is not ever in the office or available to the team or clients.
Never was the pool visited by anyone working on the job and not a single sub had the correct plans or knew a thing about what they were expected to do. Our local city inspector even expressed genuine concern about the lack of attention this company pays to it’s jobs and also to the quality of the build. We are currently considering legal action against this company and have already discouraged several friends from using the service. I would highly recommend against Mr. Carlos. Don’t be fooled by a lower price, it’s not worth the headache and in the end, you will pay exactly what the competition proposed in the first place.

Ok guys… I just wanted to say a big thank you to Steve and the rest of the team at Mr. Carlos. I’m a Realtor and referred a real estate client to you and it went well… very well. I had known of you but a neighbor of another client in Glendora spoke highly, so I referred you to my other client Dave. Your bid was competitive but most importantly I visited my client and you finished on time with no surprises… quite different than other companies I have heard about. Although I didn’t get to swim in it, it looked great… LOL Maybe my clients will invite me for a dip… Thank you for helping me get my clients the pool they wanted.

We are very happy with our pool. it took about 2 ½ months to complete. like with any project there were a few issues, but Alissa and Jeff always returned our calls. Not to mention their price beat out two other well known companies and the quality I believe is the same. We recommend Mr. Carlos Pools.

Mr. Carlos Pools constructed my pool and spa and I could not be happier. I was so impressed with their workmanship and the quality of their products. They were able to accommodate to all my requests, and still managed to complete the project way before my finish date!
Alissa provided us with an amazing design and put all the details we wanted into it. If there were any questions or concerns she was on it immediately. All the tile, coping and stacked stone looked amazing and altogether the design worked out perfect for my backyard. Everyone put so much dedication into my pool and I am so happy I decided to go with Mr. Carlos Pools. Another thing was that the workers were very considerate and completely respected our home/​backyard. I would definitely call Mr. Carlos Pools if you want to build a pool/​spa!

Just dont come here for pool business. So much messed up issues its not funny.

Price was fair and their crews were well coordinated by their Project Manager Alissa. She kept us well informed and was responsive when we had questions. Thanks Alissa it was a pleasant experience!

They were able to accommodate to our plans and were always there to answer our questions.
I would highly recommend Mr. Carlos Pools to anyone interested in a pool.
Thank you !

After reading a lot of Unilocal reviews about the pool process and getting multiple bids from many pool builders, I had felt I made the right choice choosing Mr. Carlos Pools. Tom was the salesman who came out to my property and he was professionally dressed, very polite and replied with a bid within the 3 to 5 day window that he told us it would take. After we agreed on the contract, we were given an weekly update by Alissa regarding the status of permits. We were unaware of the 3 week plan check but Alissa told us that this is becoming more typical when getting permits today. Once the permit was pulled, Alissa notified me that day, claiming they had the permit and we were planning on digging the pool the same week. We were extremely excited to break ground. Once we started the dig, Alissa gave us a tentative schedule of what to expect. We were always in contact with her and she was very friendly when issues came up. After 7 weeks of construction, we finally had water in the pool! It was great to see the project transform from a backyard with dirt and patches of grass, to a completely beautiful oasis that we could only imagine.
Things to take note whenever you are planning on getting a pool. Do your research, keep your mind open and be prepared for small hick-​ups. Whenever any issues did come up, Alissa took charge and handled them quickly without much delay to the whole project! Thank you Mr. Carlos Pools!!!

We found Mr. Carlos Pools on Unilocal and we are so glad we did! From the beginning the workers at Mr. Carlos were nothing but helpful and considerate. They were able to accommodate to our plans and were always there to answer our questions. We called in early November and within three weeks the permits were approved and they were able to start digging. Andrew was my project manager and he was able to keep everyone on task and keep everything in order. He was amazing and through his patience, hard work and determination our pool was finished within ten weeks. We are very happy and we highly recommend Mr. Carlos pools.

Do not use this company unless you want stress and headaches.
If you do use them be prepared for the following:
Delays
Change orders because orignal measurements do not match
Dealing with their subcontractors that do not know any details of the project
Broken driveways and busted Septic lines (I even marked out where the septic lines were. They broke them anyway and just left without telling anyone. I had to dig out my own septic tank! Real fun on a Friday night)
No accountability no respect for time lines
Iritaged inspectors because they do not meet with them and do not have plans on site.
Over 2 months in the project and I’ve see only one person here that is an employee and he was here when no actual work was being done.
If you want a company you can not get ahold of and that just subs out everything then this is the company for you.

After my family had been searching for a pool builder, talking to many different contractors, we decided to choose Mr. Carlos Pools. Some of the things that led us to pick Mr. Carlos Pools was how professional and courteous Jeff was. He showed up on time to our appointment, he discussed with us the different options we could do for our pool. He even designed it in real time right in front of us, for free! Giving us a chance to see what we were going to expect when we were done. We were excited!
Throughout the entire process, Andrew (the project coordinator) has been extremely helpful. He came out to the project on the day of the dig and helped get us situated for the next steps. On a daily basis, we were in contact via email or by phone, discussing the next steps, making sure that we were happy with the progress with the pool. Jeff and Andrew were always easily accessible whenever we had any questions.
A few things we notice about Mr. Carlos Pools and the company that we picked. They were always really friendly whenever we called and had questions about what is going on with our pool. Gary, the owner, would occasionally talk to us when we called and it was nice to know that even the owner of a construction company would talk to his customer, not just the associates. He would always ask and make sure that there were no issues. He is an open and honest businessman. It reassured us that we made the right choice in choosing Mr. Carlos Pools. Each stage of the pool, the contractors were very nice and friendly. Showing up on time when Jeff and Andrew said they would be coming.
Now construction is messy, and if you don’t think it is, then think again. It is messy but when the job was completed, the yard looked great. In construction, issues come up, but after talking to Mike (the field supervisor for Mr. Carlos Pools) or Jeff or Andrew, we quickly took care of the issues and got right back on track. It took us around 2 months from the day of the digging started, to the day we had water in the pool.
Overall, we highly recommend calling Mr. Carlos Pools. When we met with Jeff, he gave us contacts in our area to talk to. Some with finished pools, others who were in various stages of their pool build. They were all pleased with the service that they were receiving from Gary, Jeff, and Andrew. So if you want to have the best customer service when getting your pool built contact Mr. Carlos Pools. They gave us our dream pool!
PS. Check out the before and after pictures of our pool!

This is for Mr. Carlos Pools and Construction Inc.
I had Mr. Carlos Pools build my first pool in Pomona about 8 years ago. It was a rock pool with a grotto and slide that was built into a hillside. Gary was the sales representative and also ran the job. He made some suggestions on how t build the pool into the hillside that saved me over $ 10,000. I received 2 bids from other pool companies. One was $ 10,000 more and the other was almost $ 20,000 more. The pool came out beautiful.
Last year I bought another house and my wife insisted on another pool. This time I didn’t need to get any other bids because of the great experience I had with Gary at Mr. Carlos Pools. Tom the salesman came out and did a beautiful design. During the construction I dealt with Jeff. He was always available to answer any of my questions and concerns. I had a few upgrades with the tile and coping, He was always fair with the extra cost. My pool came out beautiful and I would highly recommend Mr. Carlos Pools to anyone interested in a pool.
Luis

I should have written this a month or two ago, but I’ve been too busy enjoying my new pool. First, I whole-​heartedly recommend Gary and his team at Mr. Carlos Pools. I had several bids on pools for my Hancock Park-​area home, and Mr. Carlos was the best I found. While no construction project is «easy», I felt confident every step of the way, from design to construction to service. Their pricing was exactly what we’d agreed, and fair when I changed my mind or upgraded things…
Which leads me to a little secret: I am not always an easy customer. I micromanage. I question. I change my mind. I have strong opinions about design and quality. I’m also impatient with delays and expect the very best from contractors. The team at Mr. Carlos managed these concerns with professionalism and care. When problems came up (as they always do), even after the pool was completed, Gary and his team were responsive, fair (or generous, but don’t tell them I said so), and quick to act. I would work with them again, and wouldn’t hesitate to recommend them, especially to the most demanding of my friends. If you’re reading this, and wondering, call them and ask for my email. For them, I’d be happy to answer your questions.
And the pool? Magnificent. Pennsylvania bluestone coping, a stacked stone bond beam wall, a spa with overflow into the pool, and beautiful pebble-​sheen plaster. All surrounded by gorgeous colored and stamped concrete. I couldn’t be happier! Thank you Mr. Carlos Pools for bringing my vision to life. I know my friends all thank you, too – they’ve said as much!
UPDATE: 4÷13÷15:
I know everybody on here has their own experience. Here’s mine: Pool broke over the weekend (the spa emptied out into the pool, almost overflowing it… now I know what jandy valve is… see what wonderful stuff you’ll learn as a pool-​owner?!). Gary and Jeff were on it first thing this morning. Equipment company will come out ASAP to fix it, on warranty. No muss, no fuss. Pool has been working great for almost 10 months now! And I use the jacuzzi several times a week. Thanks Gary & Co.