1 Stop Travel

Loretta spent days and repeatedly tweaked our complex, multi-​site itinerary to satisfy our rather fussy requirements — and then saved us $ 450.00 on our two combined tickets. What more can I say?

Over 10 years ago when I started using 1 Stop Travel after the agency I had been using closed, I had the pleasure of doing business with Vanita. While she is pretty much retired, both David and Loretta have proved up to the task of finding me fares which can’t be beat, even on the internet. Today when I went to pay for my ticket, Loretta double checked my itinerary and noticed a rather long layover on my return trip. She checked to see if another flight was available later on my departure day and was able to make changes which will give me an extra day in my destination instead of an extra day in transit. I appreciate the expertise and contrary to others who felt they got «snarky attitude» my experience could not have been better. I have recommended their service to friends who travel to the same distant location and my friends have thanked me for turning them on to these local, competent and friendly agents. Some people prefer to do business on the internet, I personally would rather deal with a local business. They have been around a long time. BTW, I just book flights with them and do not buy a «package» and they have treated me just fine, thank you.

I was a little nervous about planning an overseas trip, so I thought it might be good to use a travel agent instead of booking tickets online. I called an agent at 1stoptravel, gave them my destination and travel dates and email address (at their request). I was told they would call me back that day with some ticket options. The next day I called and spoke with a different agent, and gave them my destination and travel dates and email address. I was told they would call me back that day with some ticket options. yesterday I booked my own tickets on
. I still have not heard anything from either agent…

1 stop travel is the best place to go for a hassle free trip. I always use them when I need to fly. They can usually find me a great seat and price late in the game if i procrastinate getting a ticket. They are also very accommodating with package trips getting you flight, hotel, and travel to and from the airport. Vanita is great and has many connections with the airlines which really helps when I need a ticket fast. She has been an agent for over 30 years and it shows! I have used them for about 5 years now and don’t plan on stopping any time soon. Says something that they have stayed open for so long even in this economy.

I got into a strange situation with 1 Stop Travel.
I received an email confirming my flight to Hawaii for the following week. I wasn’t going to Hawaii.
After ruling out that it wasn’t a bday gift, an April fool’s joke, or a stalker, I went to the airline directly to look at the flight reservation– booked by 1 stop travel.
So I called 1 stop and they told me they did not know what I was talking about and that they did not send me any email. (and then hung up on me)
I called the airline to ask why I was going to Hawaii with another passenger on the res that I didn’t know. They said Sorry! 1 stop travel booked this flight and we don’t know anything.
Really?! Nothing?! So I called 1 stop travel AGAIN wanting to know how they had gotten hold of my personal information. Finally we determined that they used my frequent flyer number by mistake (?!) somehow, even though the day before they knew nothing of the situation.
2 days and 10 phone calls later I got everything cleared up! Annoying!

Snarky attitude, rude customer service from Loreta. Vanita is much better.
I have used them several times, then after I canceled a ticket once they started giving tons of attitude and were no longer helpful whatsoever. Now they just put me on hold when I call.
It’s so weird because it’s like I offended them because I canceled a ticket — actually I just shortened a route, but this means less commission for them.

Based on the 3 reviews here I called this agency today with a simple question: could they give me a phone quote for airfare for a trip I’m planning with my partner to Mexico at the end of this month? If the quote was acceptable I’d head right there to purchase.
First, the receptionist or whatever she was interrupted me rudely, asking «for package?» in a harsh tone with a heavy Chinese accent. When I told her airfare only she said, «We only do package.» Again, the harsh tone.
Okay, I told her I’d consider a package if the quote was affordable, so she said, «hold on». Two seconds later another woman came on and informed me they have nothing. When I asked how she could determine that in two seconds, she said, «I was searching internet when you were talking». Really? You instantly knew what the conversation was? And jumped right to it even before I was transferred to you? Um, I don’t think so!
If you’re gonna lie, do it better than that, lady.
Anyway, she said I should use the internet!!! How’s that for being eager for business? Jeez, thanks, hon, I couldn’t have figured that out myself.
Anyway, this place proved worthless to me, and I think they probably only bother if they think it’s gonna be a lucrative package for them. Screw ‘em…

The best travel agency in the city by far when it comes to discount prices! Their San Francisco location is in the heart of the city and very convenient with lots of street parking around. We go through One Stop every time we make travel plans. Vanita and Loretta are both wonderful people, very sweet and not to mention helpful.

Undeniably one of THE BEST Travel Agencies in the USA!!!

Took several vacations using One Stop Travel, with the help of Vanita’s and her staffs. Very happy with it.