Alton Lane

I visited Alton Lane today for the first time. I met Michael, who I found to be very knowledgeable and helpful.
The concept is great, get all your measurements and fitting done, get your first suit, then do another fitting to make sure it’s perfect, and once it’s locked in from there, feel free to order away on the net.
I went in with the idea of ordering two very basic suits, but as I went through the materials, I found two that immediately caught my eye. Michael even overcame my very conservative nature and helped me choose linings, piping, and monogramming that really personalized my suits.
I can’t wait to get them. I’ll be like a kid on Christmas. Thanks Michael!

I worked with Michael over a couple of days to get an wonderful suit and shirts.
He is very knowledgable of the process of selecting a fabric and knowledge in all of the adjustments and customizations that allows you to built a suit that flatters your body shape and enhance your personal style.
I have no received the suit yet, but the body scanner, and building the suit is a longer process than you might think. But if you are honest with Michael about your budget and goals, he will work with you to get the information you need to have a wonderful experience. I’m looking forward to seeing my suit.
I will add that information when I get it.

This review speaks only to the quality of the customer service. The suit arrives in 5 – 7 weeks so for the moment I can’t comment on the actual end product.
Had an appointment with Michael G. at 11am until noon. I don’t know a lot about suits and was a little concerned that an hour wouldn’t be enough time. His 12pm didn’t show and he spent over 2 hours taking me through every little detail of the process and answering all of my questions. Previously, I’d never spent more than $ 1,000 on a suit so I was a bit indecisive, but there was never a feeling of being rushed or pressured into a purchase.
Would definitely recommend making an appointment with Michael at Alton Lane if you’re interested in adding a quality, customizable suit to your wardrobe.

I so wanted to love this store! I purchased a holiday gift certificate for a friend who wanted to buy his first sports coat. He made an appointment to come in and redeem the certificate. I joined him for his appointment — I played the role of supportive friend. The staff on site poured us whiskey and suggested that while I waited for my friend I try on a shirt. I did and I liked the fabric so I agreed to have three custom shirts made and my VISA was charged. When I received my credit card statement, I discovered the staff had not only charged me for three custom shirts but also added $ 1,500 for my friend’s sports coat. Over months and months and dozens of emails I’ve explained the mistake to the store’s management (which has since changed) and asked them to correct their mistake however they have declined! As it turns out, the three custom shirts looked great but didn’t fit at all. It’s ironic that a boutique which evokes bespoke service could get service all wrong. My experiences with Alton Lane have been nothing less than painful, long-​winded and frustrating. I would caution anyone venturing down those stairs.

NOT RECOMMENDED. For the past 5 years I have used MySuit NY (amazing product & experience, and HALF the price of Alton Lane) but decided to branch out and try Alton Lane to switch things up. Needless to say, my entire experience with Alton Lane has been extremely SUB PAR and I will absolutely not return.
I ordered one navy suit ($ 1,300) and one pair of pants ($ 350) and had several size issues with both. I worked with Catherine — who was very amateur — which is unacceptable given the price point.
It all started with my initial fitting, in which I was informed it would take 5 weeks for the suit to be completed. Once the suit arrived, they would make any final alterations and confirm my exact measurements, and at that time they would order the separate pair of pants (which would then take an additional 5 weeks!). The idea was that the pants could be shipped directly to my house, as they wouldn’t require alterations given they’d be the same measurements as the final suit size.
To make a long story short, the suit had to be sent back to the tailor THREE times to get right. It was a very odd experience — it was as if Catherine wasn’t even writing down the necessary adjustments because sometimes the suit would come back tighter and sometimes larger.
Once Catherine finally got the suit right, the pants were ordered based on the final suit size. Not surprisingly, the pants arrived at my house with the completely wrong size and I had to send them back to her. Catherine apparently forgot to attach the correct size to the order ticket (which she admitted). When I sent the pants back to her, I had to include my suit pants so that the tailor could copy the measurements exactly (I guess she had lost my size information?).
Why would I ever come back to Alton Lane when I can get a better product (and have a better experience) at MySuit NY for half the price? Very disappointed.

Was assisted by Catherine and WOW! What a great experience. She was extremely attentive. Of course this is a sales job but there was no pressure at any point, she was really trying to help.
The measuring system is pretty interesting. Old school measuring along with a new school 3D body scanner.
I came away with a couple shirts but will definitely be coming here for my next suit purchase. I will be picking up my shirts in a few weeks and I can’t wait. Will definitely give an update on the product when received.
In the meantime, this place gets at A+ on overall customer service.

Got a suit for a friend’s wedding — it fits great (I’m really tall, so that never happens) and everyone we worked with was super friendly. I’m definitely planning to come back.

My relationship with Alton Lane did not start off well. The problems began with the slacker showroom guy (at least he was nice and also poured me some whiskey) that led to my order ending up in a black hole somewhere between the showroom and wherever they make the clothes. The only thing that had me coming back initially despite the screw ups was the quality of the clothing. I’ve bought a suit, a sport coat and 2 shirts so far and they are all some of my favorite things to wear in my closet. My thought then became, «all they have to do is fix the operational and customer service stuff and the product will sell itself.» I just happened to be at the sf showroom when one of the founders happened to be working out of the location. Peyton, good guy, passionate about the company as only a founder could be. He said change was coming. I was skeptical at first, but now i think it is actually changing. I called customer service to check on an order and the indifferent guy who sounded annoyed that I was calling had been replaced with Ellie. She was awesome. Super attentive and helpful, she actually followed up on something without me having to call. I can’t say enough about her. She is great. Then at the showroom, the well dressed slacker who serves whiskey well but forgets to do everything else was replaced with Catherine. Unlike her predecessor, she actually gets things done. A professional. Awesome.
So give these guys a try. I think they really have something good going here. Only reason its not five stars is I want to be sure that the improvements keep coming and stays consistent. On that note, I think I’m going to go buy some pants.

Catherine helped my husband and I pick out the most beautiful cobalt blue suits for our wedding. Between the initial fabric consultation to the fitting (with a 3D body scanner) to the pickup/​trying on of clothes, Catherine offered the best advice that resulted in the best suits for us. This was my first time purchasing a custom-​made suit, and I am so incredibly happy with the overall results. Thank you so much, Catherine! (P.S. Having a whiskey while doing suit fittings should be the norm like it is at Alton Lane!)

Excellent shopping experience overall! Peyton made the shopping and buying experience very personalized, Catherine was great to work with during the fitting process, and the rest of the operations team helped to expedite my order for a wedding on two separate occasions!
I purchased a tuxedo and ruffled tux shirt on my first order, and liked the quality and fit so much I’ve already been back to order two more dress shirts. The customized details along with the fit really make you feel like the what you bought is one of a kind and totally personalized (which it is)!
The price point is cheaper than most off-​the-​rack quality brands and coupled with a perfect fit I can’t imagine ever going back to off-​the-​rack clothes. I’ve bought other customized clothes before, and I would give the quality and overall experience of Alton Lane an A+.

Catherine has been a pleasure to work with. I highly recommend working with her if you’re in need of a custom suit. I had a sizing issue with the jacket of the suit I ordered and even though it was someone other than Catherine that originally fitted me, she took the time to get it just right and kept me in the loop throughout the production of the new jacket. Thanks Catherine!

First class service, stellar product. It will be impossible to get anything off the rack again.
This is the first time I really feel good in the clothes I’m buying. Honestly, a bespoke wardrobe is the revival of gentlemanliness.
Also, these guys know how to make you look good. That thing that looks weird on you but you don’t know why. They know and they make it look/​fit flawlessly.

This was the best experience I’ve ever had buying custom clothing. The atmosphere is soothing. It felt like being in a very stylish living room. There were classic standards playing when I was there, and some complimentary Glenlivet over designer ice cubes made me feel right at home. I was overwhelmed with the variety and quality of the fabrics. I was looking for a shirt, and it was hard to choose a pattern. Catherine asked me a bunch of questions about my current wardrobe, what contexts I need to dress for, and what my goals are. It was like working with a personal style consultant instead of a sales person. I am definitely not a style expert, so I tend to play it safe and buy things like I already own. Catherine helped me choose a fabric I never would have chosen myself because it went outside my current range, but it is still completely «me.»

I’d been a longtime customer of the Boston showroom, and San Francisco delivers just as great an experience. Relaxed atmosphere, friendly and attentive team and, most importantly, great suits and clothing. Catherine, Chris, and everyone I’ve met there are accommodating and knowledgeable, and what I appreciate most is that they’re never «salesy»…whether I’m buying a single shirt, a new suit or just browsing new collections, there’s never pressure. At similar outfitters, there’s constant pressure to bite on upsells and stuff you don’t want or need. I really appreciate the great people at Alton Lane and their pleasant demeanor.

Don’t know what to make of this place. I am attending a wedding soon and needed a good suit. I had passed by their showroom and it looked interesting. I checked them out on line and saw that it is appointment only and they do custom fitted suits. I had to come into my office in the Financial District on a Sunday. I looked online and it showed they had an open slot so I scheduled an appointment. I received not one but two confirmation emails. I walked up to their showroom and was there 5 minutes past the appointed hour (reasonable right?) — the place was locked up tight. Nobody there… actually nobody has ever been there when I have walked by in the past. I waited around and walked up and down the block a few times but nobody ever showed up. No biggie really but it was a waste of my time and I was ready to shell out some serious money. Given all the previous email communication I figured there would be follow up about the mix up but nothing… oh well. I went down to Paul Smith in Union Square. Found a great suit off the rack and friendly staff were there waiting to help me.

Two of the most passionate business people that I’ve ever met, Erik and Ryan have completely transformed my experience of shopping for the perfect fit
In need of recutting a tuxedo for my civil ceremony, I entered a sleek store front on Jackson St. and descended into what looked like a posh underground bar, complete with fine bourbon and tequila selections. Erik and Ryan explained Alton Lane’s philosophy and process, how they partner with the finest textile mills in the world to using cutting edge technology in order to create the ultimate personal fit. The atmosphere is comfortable and interesting, with plenty of jacket, shirt and pant samples to explore.
Despite the Christmas holiday and a tight time budget, they came through with flying colors. They are both extremely knowledgeable about all aspects of suiting and focused on providing a fantastic client experience. I can’t recommend the place highly enough.