Atlas Plumbing & Rooter

Overpriced and no follow through.

Erick at Atlas — THANK YOU!
My experience was similar to others that have reviewed Atlas. I was called 30 min. in advance of Erick’s arrival. He came equipped with a great attitude, the patience to explain his efforts to a novice like me and recommendations on drain maintenance.
My clog was 45 feet into the pipe and clearing it with his auger was no walk in the park. He conscientiously tested and re-​tested the drain after replacing the p-​trap and left no greasy mess (the sludge in the pipe was gross).
I will only call and/​or recommend Atlas Plumbing in the future.

I call this company because Saturday at 11:00 pm my son found out as my bath tube was flooded and my toilet was over flowed, so, I try to contain the water and right away try to reach one company who can assisted me on that matter. I was checking and checkin but must companies were close and some what say open ²⁴⁄₇ didn’t answer. Finally this Atlas company some lady answer me and put me on hold, wait and then take my information and told me some one shortly will contact me, at that point, everything was ok. around 11:20 some guy just call me and with very bad attitude ask me what’s going on. I try to explain quickly the situation and his answer was «AND FOR THAT YOU CALL ME AT THIS TIME?» Helloooo!!! maybe for you is not an emergency but for my, it is. I answer him. if you don’t want to be bother why have ²⁴⁄₇ service. I just to let you know, the problem was big and you lost almost $ 8000.00. Other company was working today and will be finish tomorrow. Big mistake.

Our hot water heater sprung a HUGE leak at 6pm on a Sunday evening. We called Atlas and they had Juan at our place within an hour. While he did not have access to a new hot water heater on Sunday evening he came back the next day and installed a new one. Juan and Jose did an excellent job. The removed the old hot water heater, installed and mounted the new one quickly and correctly and cleaned up the huge mess from the removal of the old hot water heater.

I had a plumbing problem at work that needed attention asap. Called about 8 places and no one could come same day. Called Atlas and schedule an appointment for 6−7pm same day. But the ended up coming at 4pm! Quick service and very affordable. Glad I found then because I am sure I will need there services again.
Thanks Atlas Plumbing!

Hello everyone! I got stuck a few days prior to my b/​day with an ailing boiler that would not start; it did and then stopped refusing to give us hot water :(PG&E came over; fired it up, only to have it go down again, a few hours later. Atlas was contacted and within a few hours, Justin came over. Let me firstly mention Audra who could not have been more helpful, kind and caring! She was so determined to get this working by my b/​day :) Then Justin came through, diagnosed the issue, returned with the correct, ordered parts, and with someone to help him, installed the new unit, but it took them a minute cos the boiler was still being difficult — they managed to get the part working which then provided the house with water DAY of my bday and it was very kind and swift.
Their customer service skills and culture of helping people with due diligence, care and expertise were definitely something I wont ever forget. You will be taken care of, and they will remember your name and follow it up with a call to ensure that all is well.
A HUGE special thanks to Audra (who is magical and skilled), Justin (so kind, charming and great at what he does), Anthony and Charlene who all as a team, are top notch and memorable. These guys are as good as it gets — Thank you all SO much for saving me that day!!!

Today was my 2^nd time using Atlas. Scheduling an appointment is very easy, Justin and James were right on time, the assessment was spot on and work completed quickly, and they gave us tips to maintain and prevent issues going forward. Highly recommend Atlas. First rate operation.

Truly excellent. Quick and professional answer to my phone call, followed by setting up an appointment for a plumber to come out in a few hours. They then amazingly called back to ask if it was okay for him to come earlier, which was fantastic! Mark was exceedingly professional, graciously put on shoe coverings before coming in, assessed everything and gave a reasonable and fair estimate. He then fixed our clogged garbage disposal (or rather the pipes distal to the disposal), replaced the trap (even switching it out for a better one when the first didn’t work), checked behind the sink to make sure I hadn’t spilled water down behind the structure, and tested/​cleaned everything up after. He was efficient and clearly very skilled, worth every penny. Everything works excellently. I will absolutely call Atlas again, and would highly recommend them and Mark to anyone.

I called Atlas looking for a Plumber for my parent’s home in SF. They set up an appointment over the phone for the next business afternoon. The next day they called me to confirm 30 min prior to appointment to inform me they will arrive shortly.
Mark at Atlas diagnosed the problem immediately and unclogged the drain right away. He was very courteous and patient with my questions. I would definitely use their service again should I need a Plumber.

Atlas plumbing & rooter has been my go to company for all my plumbing needs for the last few years and has yet to let me down. They are prompt and very good at there work always being very professional and timely. Thanks for all your help guys, Daniel

Call them yesterday because we have a hot water pipe leak in a 50 year old slab on grade house. I explained to them that because of the age of the house and location of the pipes (under the slab), we would like to do a whole house repiping. The plan was for them to send someone out the next day for an estimate. Two men showed up and after looking at the house, they said they need the boss to come out to take a look because of the size of the job. WTF!!! I clearly explained the scope of the work over the phone, that it will be a house repiping. Why send someone out that cannot do the assessment and estimate and waste everyone’s time? I took half day off work for this.
Apparently this is not only Atlas. I’ve contacted a few other plumbing contractors on Unilocal so far only one has given me a quote. Everyone else has no response after they came out. Is this standard practice with plumbing contractors?
Anyone reading this know of a good plumbing contractor that can take on this project, let me know.

Two 5 Star reviews in one:
5÷18÷15 — Ronald Zambrano and another plumber from Atlas came to fix our sewer line. Previously two other plumbers were unable to fix the clogged line even with their 20′(?) snakes. The Atlas plumbers tried their snake from the bathroom with no success so they went to the front of the house and put a camera into the sewer line. It was like a colonoscopy for the sewer line! I watched their camera snake through the cracked pipe on their monitor. How neat!
They were able to clear the clogged pipe that two other plumbers couldn’t. After clearing the sewer line, he suggested that we replace our old, cracked clay pipe with a cast iron pipe.
Mid-​July 2015 — we called Atlas Plumbing and Rooter to make an appointment to replace our cracked clay sewer line. (It would take 3 days) They were able to schedule an appointment on July 27,28 &29.
On some of the hottest days this summer, 4 workers came out to excavate, remove and replace the sewer line. The next day they waited in the sweltering heat for the inspector to come. After another contractor put in new concrete, they came to pick up the clean up and pick up their caution barriers.
With their professional service, I can see why this company is Diamond Certified and BBB approved. If you need your plumbing fixed, call this company and you won’t be disappointed.

My waterheater busted yesterday.
#twominuteshower
Landlord called Atlas and they came today & replaced.
#begentlebillinggods
The tech guys (1 blondish & 1 w/​dark hair) stopped what they were doing and patiently explained how to use the new WH. Professional, friendly, and fast.
Great customer service!
#coldshowersarentsobad

I particularly recommend Ronald from Atlas Plumbing (I haven’t used their other plumbers). Ronald has done several jobs for me, ranging from indoor and cosmetic kitchen/​bathroom work, to outdoor sewage line replacement, including trenching. He is very competent and efficient.
I’ll mention also that Atlas’ scheduling is very helpful and flexible.

Justin came out and did a fantastic job! He and his partner were personable, profession and polite! Even my dog wanted to play with them! They cleaned up (even the stuff we did when our toilet first clogged up!) and when they left, the bathroom looked better than when they came in!
We will use Atlas again in the future for all our plumbing needs. They are a real credit to plumbers everywhere!

I can’t say how grateful I am for this company! From start to finish the customer service was great! I actually got a hold of someone at the call center within minutes, she dispatched a on-​call plumber for me at 8pm at night and he at the exact time he said he would! Thanks to Juan for going above and beyond to help not only find, but fix the problem all in one appointment! And also for being so nice to my curious little 3 year old who asked him what he was doing like every 10 minutes! This is a company I would most definitely recommend and call again when needed!
Price was fair I would say. Especially since it was late for us to call.
Thank you again Atlas for your help!

They came, they saw, they fixed.
They came within the specified hour. Our sewer line was completely blocked; it took about 1 minute to diagnose and tell us we could have the city fix it for free because the blockage was in the city line, or they could fix it now, which they did. It took about 20 minutes. I guess maybe it’s a little costly, but honestly, what price indoor plumbing?

I had a great experience with Atlas plumbing when my house’s sewer line clogged completely. I called them based on Unilocal reviews and the fact that they work on Sundays.
Everyone I dealt with was professional and helpful. The on-​call guy Saturday night talked me through the issue, and I determined it could wait until morning. Mo showed up on time the next morning, solved the urgent issue, and explained the need for a pipe upgrade without pressuring me.
Based on his estimate, I made the call later that day to schedule the work, and everything was done by Friday. Permits, inspection, all that jazz. I’m interested in how things work, and often feel like I’m annoying contractors with my questions, but Mo was patient and helpful, teaching me how the important underground parts of my house work.
I’d confidently go with these guys again in the future.

I wish I could give this company 0 stars. They came to fix a toilet that was leaking into the unit below us. The toilet was removed and the repair completed. While the repair seems to work, they managed to make a massive chip in the bathtub in the lower unit and our bathroom was left a complete mess. There was dirt left everywhere on the floors, walls, cabinets, even the grout in the bathtub was made extremely dirty and left stains all through out the bathroom and even in the hallway. They offed us $ 50 off for chipping the bathtub when it would probably cost $ 250 to have it fixed. Don’t hire this company. They are unprofessional and dishonest. I wish they would’ve never set foot in my house and they never will again. Do not use this company!

Thanks for the response, but I think I should set the record straight. The Atlas employee didn’t «wait» for me. He was going to go buy one for me from the supply store and charge me for it, so I figured I should at least know what fixture I am going to end up with and pick out one that I like. He did not «wait» for me –we went in, picked it out, waited for the saleperson to get it from stock, paid, and left.
I looked up the retail cost of the one I bought and it is not really $ 224, as you suggest (except on the manufacturer’s website, which is never what anything really costs). It costs b/​w $ 130 – 160 from most retailers that I found online. And this brand was not a good one! It was Pioneer Brand, which is nothing special — probably much worse than the major brands, including Kohler, Moen, and American Standard that ARE available at Lowe’s or Home Depot. Another shopper at the supply store looked at the Pioneer models and actually discouraged me from buying them! My point is, this is not a higher quality model, as is suggested by Atlas.
Again, the service was good. The price was steep.