Biometrix, Inc.

Recently was asked to retest a product. I did. When I couldn’t return it due to my real job, I offered to return it the next day. The office acted so unprofessionally in responding to me that I question their ethics in other areas. Whatever, do it if you need extra money and the time isn’t too inconvenient, but for god sake, their research quality has got to be so poor that companies should not hire them for anything. Too bad I don’t know who those companies are.

I have a few complaints about Biometrix, 1^st their poor research techniques & 2^nd their payments.
QUALITY OF THEIR RESEARCH: Poor at best
I would have to guess from their facilities that the quality is shoddy at best. Every time I’m sent it to meet the doctor it’s an older, presumably retired doctor who barely looks at me and then checks off that I’m good to go. I’m sure they are just doing this for some extra income and don’t care, just like the people conducting these research studies.
BEING A PARTICIPANT: Fine if you literally can’t make $$ another way
I’ve done a few studies for them. They pay on a prepaid card. You have to hold on to one you’ve been given, even if it was over a year ago. When I complained about the fact they told me I could only get one more clinical study card (two total), I was removed from their email list!
Basically, Biometrix has to pay people if they do work for them, so I don’t care if they have to manage their cards a different way (like just any old prepay card like most research studies use), they just have to. Also, to remove someone from their excessively common email blasts due to that, please. It’s about $ 30 – 40 per study and it may cost you more in time to use the products and to commute to/​from their office.

So many complainers on here! You get paid for testing out products, what’s not awesome about that? Sure they don’t pay a ton but if you are expecting to hit a jackpot doing product tests, well, I have some beachfront property in Nebraska to sell you :) I have had nothing but positive experiences here making some extra cash for trying out grooming and moisturizing products out. Usually between $ 30-​$ 50 on a prepaid card used like a gift card. Win.

I found about this company a few years ago on Craigslist, while I was unemployed and was looking for ways to make extra cash. Honestly, I don’t know how this company is still in business. If I knew of the cosmetic companies that contracts Biometrix, I would totally report their practices. I’ve had so many issues with them, I could write a report. This review is for the Ocean location.
To start, they don’t pay up on time even though you sign an agreement saying payment will be provided upon completion of the study. When you try to contact them about non-​payment they are non-​responsive. They clearly take advantage of their research participants and try to avoid paying them, possibly hoping they will forget and not pursue further action. Depending on the research, they ask you personal information at the front desk in front of other research participants, such as the last time you were on your period, your address, or medical conditions that you might have, just to name a few. Just very inappropriate to be asked that kind of information while others are behind you in line. The staff is also very unprofessional and rude by going as far as saying you are lying if you tell them that you didn’t receive a call or email from them to return a product, when in fact you really didn’t.
Also, the facial equipment they use for their research studies aren’t disinfected after each participant, the workers don’t wear gloves when touching your face, nor do they wash their hands between participants. There have also been instances where the staff told me to fill in random dates on some of the the research diaries saying that I used the product on those dates, when in fact I never did. So much for a research study. I could could go on, but I don’t want to bore you. If you have a chance definitely look for other research companies that you can be involved with that are ethical and treat their participants with respect.

4 Stars for the Union Street location :) better office space no crowds. Great way to test facial products and get PAID… best to take Bart and exit Powell Bart Station. office building easy peasy to find. no worries about car getting ticketed.

First off I can say getting a $ 40.00 pymt for trying a product is not too bad! Its a good opportunity to get a little extra cash in these tough times! But, on the other hand you have to have a lot of patience and expect to be there for a long time! You may get somewhat irritated with staff, except for the young guy, who is sometimes working the front he’s the only one who seems like he knows what to do! The staff can be friendly which is good, but that’s not going to cut it when running an office. Staff can be very slow and very disorganized when calling in clients… lets say they are… discombobulated… (Running around like chickens with their heads off, literally!) the office area is so small, and can get very over crowded! I have gotten to the point to where I have almost walked out a few times, but ended up being asked to come in right on time its just frustrating when people picking up their products are there when others are dropping off! If they could schedule times you can come in to where you do not have to wait with 20 million people they will be great and people will be more willing to participate! It just comes down to the fact that we all have things to do and places to go and just not having any extra time to waste!

This place is good for fair skin care products.. of course you don’t know the products. If your lucky, there will be competent staff when you visit. Its been ⁵⁰⁄₅₀ for me. Today I went all the way to their office and they already had enough people of my ethnicity. Another time their directions were wrong. At my first study I was supposed to sit in a room for 20 minutes… but they pulled me out after 10… after rushing me through my paperwork. The money can be good depending on the amount of incompetence you experience during each study. If only they’d get it together.

The right hand doesn’t know what the left is doing. Extremely disorganized. They can’t seem to clearly communicate even alongside each other. They disagree over logistics and prepare supplies and products haphazardly, with the subjects waiting around. Despite stressing that subjects must speak English, many people they recruit don’t understand a word, which slows things down for everyone. For the longer studies downtown, they say they will provide snacks, refreshments, and lunch. Ha, a gross Subway sandwich and a small bag of Lays. No drinks besides their gallon of water. Thanks. We nearly starved 8AM-​7PM as we sat in a freezing, sterile room with uncomfortable chairs. Never again. A star added because they did compensate.

Okay, let me start out by saying I’ve had a great experience with the Ocean Avenue location. My review is based on the downtown location. It is horribly disorganized. The staff don’t seem to know what they are doing. They run over an hour for what was promised as a 30 — 45 minute appointment. I just had my second appointment for a serum with them and they took 70 minutes. I’m fed up and will not be joining them again for any other studies at that location.
As for the Ocean Avenue location — I’ve only experienced excellent customer service and professionalism. The products are fun to try. I’d just steer clear of the downtown location. My husband is participating in another study with the downtown location and waited an hour and half. He had the same lame experience I did. I’m sorry I referred him.

First off, as for your time: that’s really a judgement of you.
My study paid me $ 40, for two visits over a four week period. The first time I turned it into a day date with my boyfriend — we went to lunch in the city, thrift shopping, explored and then stopped by for 15 minutes on the way home to pick up the test product. So although, yes, I paid for gas and time I just made it worthwhile to be out there. The product worked well for me, so it was nice having virtually free product to use over the four week period. When I returned it was a similar situation — just went to eat to make the time worth while (there was a cute sandwich shop down the street). Learned from my first and came right at the beginning of my appointment to save time and avoid lines.
The second study I did was similar but for a facial wash. They also emailed me before the end of the study so that I could pick up my check and next product in one trip. For me, I also find a huge testimony to how easy it is. All I had to do to earn the $ 40 was pick up a product, wear it, and return it — without any long term commitment. So it can be a sweet way for a little extra cash if you live nearby.
Also, they have always replied promptly to my emails and never bugged me over the phone.

Unprofessional and unwilling to help assist me with my complication regarding the study I participated in.

I hate giving bad reviews just because Nina is really accommodating but I think their company as a whole needs to improve on organization.
First off, when they send out emails about upcoming studies, they need to be more specific about what it entails, the dates, the required visits, the location, and so forth. I remember I was invited to go to a study at the Hyatt in downtown Sf. That was great because I would rather trek down to downtown than go to their ocean location. I asked where the return visit would be and when and they said downtown and on a friday. I decided to go and spend about $ 8 round trip to get there only to be told that I would have to return the item on a thursday at their ocean location. I couldn’t make that date and I wouldn’t make it in time to get to their ocean location. I contacted Nina and she was accommodating enough to tell me to go to their event at Hyatt a few days after. So I spent another $ 8 to get to the Hyatt. I was told I would get a check but I felt skeptical since they seemed so unorganized…
It was a month and I still haven’t received my check. I emailed Nina and she said she did and would send it again. I never got it. but at this point, I’m too tired to even complain because I would just look like a liar. So there goes $ 56 down the drain. A waste of my time and money.
Besides that, I get phone calls and emails the day of the experiment. I would like to join if I KNEW AHEAD OF TIME and I need more information to know if its worth doing.

Nice place. Apparently, there’s more than one building on the block. Bit it’s not too far from each other. This is my second time coming here and it’s a fun research. They let you try some of their products to see how it word. And within a few fees after completion, you would go back for checkup and see how the product is working. The plus side is, they will pay you for conducting the research. It’s fun to participate and good pocket money after completion. Not harmful at all.

I want to give 5 stars because I think what they are doing here at Biometrix is absolutely amazing! An the staff is always extremely friendly and accommodating to my schedule. Keep up the great work guys! :)

Just wanted to give a 5 star shout out to the staff and the causes on behalf of Biometrix In.
I have been fortunate enough to be a participant for many times. The staff are most patient & gracious — esp., thanks to Tomoya. Robert, Merry and Nina.
Keep up your study/​cause w/​the cosmetics N skincare research so we all can glow w/​in!

I answered an online ad for clinical trials for women of varying age groups. I got an email back informing me of my acceptance into the program, and Nina text me personally. She set up my appointment and went over the terms of compensation. I showed up at my scheduled time, was given a consent to fill out and return and was given a copy for my records. Lots of people began showing up and in their tiny office it felt like it could become chaotic quickly, but it didn’t. They were very organized. We formed a line and had a quick evaluation by two different doctors, were given the product and instructed on it’s use, and then sent on our way. The whole process took less than 40 minutes.
I am happy to have participated thus far!

I’ve been here a few times and had some studies done. The people were friendly here. I like trying out their products. It does get crowded sometimes.

Great customer service. Walked in and filled out a form to see if I qualified for a study. As it turns out I did. I got signed up for a study right away. Friendly staff. Sent home with a product to test and told to return a month later. So far so good. We’ll see what happens

Received email from Unilocal the other day– Biometrix demanded that they remove my review, claiming I’d signed an agreement not to post on review sites! Ha ha ! That is very funny. To Unilocal’s credit, they refused, stating they had no proof of such an agreement and don’t know if such an agreement would be legal if it did exist. Which, of course, it does not.
If you had any question about Biometrix’s lack of professionalism, this should be evidence enough. Seriously, asking Unilocal to enforce a non-​existent contract is so ridiculous and shady I’m almost embarrassed for Biometrix. One would think that if I had signed such a thing, they’d be coming to me with their demand, yes?
What makes it even funnier is that I signed up with Biometrix years ago, at a time that I don’t think Unilocal even existed. And other review sites certainly weren’t on anybody’s radar. Definitely was not something one would require a (questionably legal) contract to avoid.
Damn, Biometrix, you are worse than even I imagined. Better watch yourself lest you get sued for fraud. Or perhaps defamation.
Dear public: Is this really a company you want to test skin products for?!

Biometrix was very professional in handling my appointment time and their service was great. The sweet girl who helped me, Anna, went above and beyond to accommodate me and answer all of my annoying questions. She was very well-​informed, and I would be happy to help with future studies.

This company’s staff are not very professional at all. Once you’re in their database they keep calling you. That’s the great part. Right? However, once you’re scheduled the staff members are late a lot of the times. I’d once sat waiting for 1 and a half hours. Sometimes, you’re in and out quickly, but many times, they’re late and become backed up. Considering your waiting time and the poor pay, it’s probably not worth your time, especially if you don’t live in San Francisco.
For instance, they have a acne study for $ 40., that’s a 2 week study. After you’ve come in twice and spent money for BART, Muni, and/​or gas to get there and back, not to mention the energy needed to get there It amounts to about $ 8. to $ 10. in total.
There’s one right now for $ 25. for a BB cream that you only get to use for 5 days. Again, consider what your time and energy is worth???
What bothers me the most is that I was ask on a number of occasions to recruit others to do studies and I’d be paid. I recruited my neighbor and never got paid. I was literally told on at least 5 occasions that the check was in the mail. I was promised a check over a month ago and to date I still haven’t gotten it. It’s not the money it’s the principle. To boot, I also told others about the company, which I didn’t expect to get paid for. I just did it thinking it was a win-​win situation for the people referred and the company. The people that I sent there complained about how unprofessional the staff was. This caused me hella embarrassment.
But the fact that they didn’t paid me for the one recruitment, the poor pay, and the unprofessionalism of some of the staff, made me not want to deal with the company again. Plus, I was coming from across the bridge. It was not worth my time.
On the plus side the young lady and her brother who works there are great. Too bad I couldn’t say that for the rest of the staff I’ve dealt with.

I had 2 negative experiences with Biometrix before I called it quits. The 1^st time, I arrived on time for my appointment and was told that the study I signed up for was filled and they offered me a different study that paid far less. I was annoyed but nevertheless completed the study and when I returned, the woman said «Oh– we need to show that you tested this product a little longer — can you just say you’ve been using it for the past month?» Shady! I hope this isn’t to test for adverse reactions!
The 2^nd time, I left work early to make my SCHEDULED APPOINTMENT for a test specifically for Indian women, only to be told that the woman in front of me told them she could get her entire extended family to come within ½ hour… and therefore, there were no slots left for me. WTF? What is the point of making an appt and getting pre-​screened if it doesn’t matter in the end? Why did this woman’s family get precedence over someone who was actually there at that moment and who was recruited for the study?
The people who work here are incredibly disorganized and they have absolutely no regard for your time. I finally told them to take me off their list and to stop contacting me. They kept harping on how they desperately need Indians for their studies — well, you just lost one!