Crossroads Trading Co

Destiny was so helpful, I came in looking for an outfit for a concert and she brought out some great options. Definitely coming back soon!

Absolutely love this place! Better selection than most full price stores, and unlike most other thrift places I rarely regret anything I buy from here.

It’s Saturday and I have need to take care of my Crossroads Trading Co need. I never have enough sweaters, sweats. There is no telling what else I will treat myself to. I love this store so much every item I purchase at this store (Irving Street) I am complemented on.
The staff there (I have been shopping this location since it opened) is professional yet very personable. You can keep your chain stores and boutiques I will always check out Crossroads 1^st. FIVE STARS!!!

I’d rate this a 3.5. After reading the reviews about negative customer service experiences, I decided to take my chances anyway selling an older pair of 7 For All Mankind jeans (circa 2012) and also a Banana Republic pullover sweater (circa 2011) because brand names. Despite the aforementioned horror reviews about associates throwing bags or being judgmental, I did not have that experience. This blond-​gal-​with-​eyeliner associate was quite courteous, greeting me as soon as I walked in, and I told her that I wanted to sell clothes.
There was no line to sell, and she explained the criteria by which they deem clothes «buyable»: Crossroads buys seasonally, they can pay in cash or store credit (you get more with the latter), they want clothes that have been released in the last couple years. She was training another new associate about how to assess when the item was manufactured (it was in the tag, apparently) and that the wash of my jeans have been hard to sell. The primary associate lastly said, in a straightforward, keeping-​it-​real manner: ‘I’m going to pass on these, but for making the effort to come in, I’ll give you this 10% discount card.‘
In summation, folks, don’t be scurred by other reviews, just give them a try. I didn’t give any more stars because I didn’t feel like buying anything after looking around.

Yikes, hadn’t been to this store in a while but wow the turnover of staff is not an improvement. The buyers here definitely need more training as the racks were filled with mall favorites and items that looked like yellow tag clearance items from TJ Maxx. Also, can management please thoroughly train the newbies on how to work the register correctly — so painfully slow that I ended up not buying the okay Madewell sweater and left. So sad to see how this store has fallen apart.

From all the Crossroads I have been to in San Francisco, this one has the cutest selection. Their prices are pretty reasonable. Also Being short and heavy set it can be difficult to find clothes that fit right. I have been able to walk out with clothes that work out just right. It is really organized and kept clean. The staff here are really friendly and helpful. Highly recommended.

things have changed.
an incident a few months ago:
i came in and asked for bags for a drop off to the girl behind the counter and offered to bag my stuff for her…(she did not offer and seemed upset i had brought in 3 medium bags). she was a thin caucasian girl with tattoos on her hands (looked like she was on drugs)…
next thing i knew she threw the bags at me, yup threw them at me… big empty drop off bags. her co-​worker or supervisor at the counter saw and said nothing.
needless to say everyone was speechless. then the girl proceeded to chat me up like it didn’t happen.
i was thinking wow. things have changed in the inner sunset. used to be quite pleasant here.

Overall: 3.5 stars
As a BUYER, you can find some great stuff for a STEAL. You do have to put in the work to find these great items though. The designer items are usually hanging on the walls, and tend to come with only a somewhat marked down price (ex: Tory Birch heels for $ 75). The shoes don’t seem to be in any sort of order (size/​color org would be helpful).
As a SELLER, it’s a little more challenging. I brought in a mix of a dozen items with zero expectations – maybe I’d sell 3 – 5 items. The store didn’t take any of them. I was pretty surprised because there were a couple items with the tags still on (two brand new $ 70 Banana Republic black linen pants – perfect for the summer!) and some newer items (unworn Gap shirt from last season). Not exactly sure what the guidelines are for «in-​style» (there are ideas listed on the website, but I thought most of my items matched pretty closely).
Was hoping to keep it local, but H&M does a Conscious Collection at almost every store, so I’ll be donating the clothes for a 5%-10% discount.

I love Crossroads especially this particular location. I feel like their turn over is great. They always have new items and the staff is so friendly!

great store! good finds! Found some great things that would’ve originally been super expensive

Toure at Irving and Jonathan and the guy with he beard on Market street all make me feel special the moment I walk in the door. These folks know customer service and that keeps me coming back. Whoever is hiring and training these folks, they have the secret sauce. A cut above.

Just spoke with an employee named jasmine and she answered all my questions about selling with crossroads. I hope she or other employees with her excellent customer service will be there when I sell.

Wow, there are a lot of reviews that are peeved about their buying (or lack thereof). That’s just the nature of selling clothes, and I doubt they’d have gotten much better prices at a different recycled fashion store (like buffalo). I have been shopping/​selling at crossroads for about 12 years (and have been to the other recycled/​consignment shops too) and I can say that what people are describing is just the nature of this type of business, and their expectations are too high.
For example, the reviewer who only got $ 17 cash for her kate spade Saturday pants with tags attached– $ 17 times 35% is priced around $ 48 in store. That seems right to me– crossroads never prices things THAT high (I find buffalo more likely to), unless it’s consignment. The key is to not think about its ‘retail price’- you’re not going to get anywhere near that– it’s not how recycled fashion works. So if you’re going to get peeved that they don’t price things close enough to your expectations, then don’t shop new so much (or learn to control yourself). in the end, the reviewer with the tags attached kate spade pants spent a lot of money on something she didn’t wear and she is taking that out on crossroads for not meeting her expectations. (New) retail prices are outrageous! Just do what I do, and get your «new» clothes at crossroads too.
I came into this location a few days ago, and everyone was super nice and friendly. The store is CLEAN! and quite large, but I think I came at a time when the inventory was lacking. it took me a few hours to finally find something. I was very surprised by some of their prices for F21 (or similar quality) items. their F21 prices are similar to what you’d pay at an F21 store, new. Really high prices! I’m not sure if this was a fluke, or the norm, but it seems like this is a good spot to get rid of those items, you’ll get more for them than at other places I’ve seen.

If you are looking to sell, be careful. The only time selling here MIGHT leave you satisfied is if you were thinking of giving the clothes away anyway. I walked around while my three bags were being looked at.
For some reason every time I come here I feel like its a whole new staff. Usually I don’t have many issues with coming here. They take some things, they don’t take some things, the staff is pleasant.
But this time was the only time I felt jipped. When I came back, the associate did not tell me what she took, but said that I had $ 17 in cash. Turns out, she took a pair of Kate Spade Saturday pants, brand new with $ 120 tags, crease marks from the display fold still on them, and offered me the $ 17.
You do the math. Seems fair doesn’t it?
Not coming back.

I brought in some Banana Republic clothing that were in excellent condition even a dress I only wore once all the clothing were passed on. I waited over half an hour and all I got was a 10% coupon as a thank you for waiting! I thought that banana republic would be a brand that would be bought. I was surprised the girl said that they were in good condition, but no. I don’t think I will waste my time again trying to sell items I think are worth more then donating to the good will!

I’ve been shopping at this location pretty regularly for the past five years. I’ve found some real gems here, including a BCBG jacket and an Armani Exchange dress both for under $ 20. I’ve seen tons of items outside of my size/​style that I also think were great buys on staff’s part.
However, I’ve got to say that for each staff member that’s rolled through here providing sweet, upbeat, and helpful customer service, there have been two who are passive-​aggressive and sour – a couple of them so much so that I’ve genuinely worried for their mental well-​being. What’s going on, management? I can’t imagine that there aren’t enough friendly and fashion-​forward people in San Francisco who would like to work here, that it’s risky to fire the employees who are total liabilities.

I love this store. They have an amazing selection of really cute clothes for incredible prices. I always love buying shirts for $ 6.50 and dresses for $ 12. Best feeling ever! Especially when they’re exceptionally awesome items that I wear all the time.
I also brought in some clothes to sell and was able to have an easy experience shopping around and trying on stuff while they chose which items to buy. It was a fun shopping experience!
This location is also awesome. I’ve been to the one on haight a few times and the one in Santa Cruz, and think this might be my favorite, plus it’s the closest to where I live. It’s also right next to crepevine, so after you go shopping at crossroads I recommend you get a Nutella crêpe!

Came on ⁹⁄₁₇ and there was absolutely no finds that I liked. I’ve never been to a crossroads or
and never found anything. A year ago, I came and I found two cool items but that’s not good enough for me. I kept going through all the clothes and saying, «who said yes to this»? I don’t think I will be coming again. I will stick to the other fabulous locations in sf and Berkeley

They have great selection of clothing to choose from. Too bad my shoe size ain’t average so I only looked at clothing, and even then needed to look in smaller size. Sometimes I wish I was taller and bigger so I can fit into sizes are carried more in stores. Prices for bargain clothes are great and they buy back clothing too.

Visited ⁷⁄₁₂ at 1pm… Immediately greeted by the two girls at the counter with smiles and asked if I’m selling, and told the wait shouldn’t be too long. Just one person ahead of me on the waiting list so I look around the store.
A few minutes later I’m looking through dresses with my hand in between clothes and one of the store attendants (the shorter one with long dyed blond hair, Amanda) says «excuse me with a rude tone as if I’m in her way, and I pull in so she can get by but instead she pulls aside the exact dress I’m looking puts an item right there where my hand is! And there was to a of other space near me where she could have shoved her hand in so dramatically. Seriously?! Is she for real?! What did I ever do to this girl?! Yes, we all have bad days or have had jobs we didn’t like, but there was no reason for that. When I directly asked her why the attitude with me she walked saying «it’s not an attitude, I need to hang the dress up and you’re standing in the purple section»…whatever, I get over it and go to check where things are in my wait…
About 35 minutes later they call my name, phew! But this time both buyers (tall blond girl and shorter girl with brown curly hair) are super friendly, even asked how my day was going, asked if I had any questions and offered for me to have a seat or shop around. They didn’t buy much but we’re friendly about.
Two stars are for the friendly girls in front and for finally reorganizing the store so there’s more space for customers to not bump into each other…
Pretty sad about this experience as this is usually my go-​to Crossroads for being near to me and having nicer people working there… but it seems time to re-​evaluate ruder staff and get more buyers up front on a Saturday morning… not sure if I want to come back here…