Guerlain Counter at Neiman Marcus

This review is for Lana that works for Guerlain. I came in to Neiman’s looking for a fragrance that I could wear. I say the word could because most perfumes give me headaches. I was greeted by Lana who was extremely helpful. She listened to what types of under notes I like. After having me sample just a few Lana found me exactly what I have been looking for in a fragrance.
Lana was truly wonderful and listens to what it is you like rather than trying to sell you whatever is in front of her. Thank you Lana for helping me find my perfect fragrance that is headache free!!!

I came here to track down the Guerlain L’Art et la Matière line. I have never had a better perfume shopping experience! The resident French Guerlain expert was charming, friendly, and a true fragrance aficionado. When I grow up, I want to be her. She took me through the line and based on what I liked also had me try the Oud Sensuel for men. I loved that she didn’t stick to marketing based gender lines. The whole time that I was speaking with her, I felt like we were having a real conversation instead of receiving a sales pitch.
Afterwards, I wound up chatting with a younger salesperson who was just as friendly and helpful. She led me over to the rest of their impressive fragrance offerings, so I was able to sniff some fragrances from the Different Company, L’Artisan, and several other lines. It was both educational and awesome, and again, I felt like I was chatting with a friend and not being pushed to buy. I left with samples of new releases they had on hand and both arms covered with scents to ponder. Sadly, they can’t decant samples for you.

I had the best experience here recently, thanks to Josiane, the amazing French Guerlain expert. She actually founded the Guerlain boutique, but was down-​to-​earth and friendly, even very warm by the end of our interaction. I highly recommend her and the other SAs, as well, all of whom were friendly and eager to help, if not effusive. And not pushy at all, which I require in a fragrance counter. Lovely!

Incredible! They have things you can only find in a few Guerlain boutiques around the world, like New York or Paris. The most helpful and charming person there is Josie. She’s a treasure, as knowledgeable and helpful as they come! There’s no pressure, all the time you need to try things out and make a decision, and no problem if you decide to think about it or that it’s not for you. The Guerlain line is not cheap, but most of it is the height of classic French perfumery. Beautiful choices for both women and men, especially if you don’t mind trying a scent that’s usually marketed to the opposite sex. Many of their greats are truly unisex. Neiman’s accepts only American Express and its own credit card, but they also (graciously) accept payment in cash! Even if you don’t buy anything, go there for the experience.

I love the Guerlain counter at Neimans! While I’m not the biggest fan of Neiman Marcus and could easily go to Saks instead, I buy all my skincare products through their Guerlain counter. The staff is incredibly friendly, especially Lana who is extremely patient and very knowledgeable about their products. She always calls me if they’re having special events, such as one last Saturday… I went in and had a facial with my mom which was splendid! One thing that grabbed me from their counter was they helped me find ways to use LESS of their products instead of trying to sell me all this anti aging shaz that I don’t need (just yet) which are obviously going to cost more… that’s how they operate — either that or they know I’m not a sucker! Incidentally, I highly recommend Guerlain products as they’ve done wonders for my skin but that’s a whole other review!

This review is strictly for the Guerlain counter at NM. On the particular day that I went, Guerlain was having a special event and had brought in the Guerlain team. Talk about very friendly and fun people – a huge contrast from the normally unfriendly NM folks! Ha! Anyhow, Guerlain had a fragrance specialist who was flown in from Paris. She was such a delight to consult with in finding out the perfect Guerlain parfum for me. The specialist, an older, very stylish, beautiful French woman was very engaging as we conversed about travels to Paris. Of course, it’s all about getting you to buy, so this was a hook, line and complete sinker! Otherwise, there’s no way I would’ve dropped $ 400 on a limited edition Guerlain parfum which smells wonderful… and you bet I plan to wear it every chance I get!