Why can’t we give zero stars? This is not my first visit to this place. Each time is bad, but it’s the closest coffee to my gate. The food and coffee are fine. It’s the slowness of the service. There were two ladies working, each taking turns with a customer instead of helping two customers at a time. Finally, a third employee showed up and tried to get things moving. I think they know that they are the only show in town and don’t really care how long the line gets or how long the customers wait.
Gemma R.
Place rating: 4 Honolulu, HI
Omg, we spent $ 29.00 on two bagels, two coffees, one muffin thing and a fruit cup. $ 29.00! The coffee was good, bagels are bagels and the fruit cup is. well a fruit cup! That is bananas. I can’t believe we spent that much but what are you going to do? You’re at the airport. The place is beautiful, the tables are dirty and the workers are very quick and friendly.
Alex V.
Place rating: 4 Elizabethport, NJ
Very tasty breakfast sandwich, overpriced, and quick! Good airport food! Coffee was awesome! Nothing expectacular, but tasty.
Claire S.
Place rating: 1 San Francisco, CA
I know, I know, airport food has the reputation of being god-awful, but Il Fornaio really is doing it’s very best to contribute to this terrible reputation. The(depressing) highlights are: + Extremely overpriced food + Nothing made fresh/onsite(think frozen & reheated) + Sugar-filled drinks that come out hot enough to melt the skin off your face We somehow racked up a bill of $ 40+ for 2 chai lattes, a croissant-wich, and a small salad. It’s both impressive and offensive — the audacity places like this have in order to overcharge people is incredible. Even if you’re flying for business and can expense it, this will be the most disappointing part of your trip(most likely).
James K.
Place rating: 1 San Francisco, CA
Airport food past the security check has not improved significantly since the last time we flew out of the international terminal. Flying out on a morning flight this time, we decided to get two breakfast items and two coffees. Thirty dollars for a microwave croissant, a small stale salad, and two cups of Joe does not make a happy traveler. Travel tip, way better food you can grab to go in other locations before you’re through security.
Rosemary L.
Place rating: 1 Chestnut Hill, MA
Bad enough that this is the only coffee choice, the place is essentially a pigsty. Most tables covered with trash from previous clients. Who knows when a table top was last wiped down. The station for milk and sugar: gross with spills and leftovers. Trash on the floor. Obviously understaffed. Who is getting paid off to let this place stay open for a captive audience? One star for friendly barristo.
Iris A.
Place rating: 1 Juneau, AK
I don’t like to give bad reviews but… The biggest negative for me was the customer service. They are not friendly and that’s putting it mildly. Pastry was not so great and latte was boiling hot. Banana was $ 1.50! Maybe it’s too early in the morning but jeez, a thank you and a smile would go a long way in this stressful surrounding. There is not much to choose from on this end of the A terminal but next time I’ll walk to another area.
Sue L.
Place rating: 1 Sydney, Australia
Dreadful. The small cappuccino was huge, too hot, no texture… not really a very good coffee at all. Macchiato was touted as Italian and initially the barista thought it was to be another cappuccino until we interrupted him. So he then poured the shot out of the big cup into a small cup. I was concerned about the crema until I realised that there was none. The blueberry muffin was OK. The almond croissant was stale and only almond by name.
Scott M.
Place rating: 1 Las Vegas, NV
Tried to order a pasta salad, but was offered a deli antipasto salad instead. No, that’s not what we wanted. On to the next order attempt: cinnamon raisin bagel, toasted. After a couple of minutes, out comes some hideous garlic monstrosity. «No more bagel left!» Finally the staff gave up and just gave us our money back, the only positive part of the experience.
Chris C.
Place rating: 2 Belvedere Tiburon, CA
The most unfriendly unsmiling unhappy looking staff. No eye contact, they are almost unresponsive. Maybe check them for a pulse. Food is ok. Rulli is far better. Café is dirty. It would be great with a different manager that cared about service and cleanliness.
Steven B.
Place rating: 3 Novato, CA
Yikes! What happened? The focaccia was dry and the Caesar was lacking flavor. At least the coffee was excellent. The lettuce was crisp, the croutons OK, but the dressing was like ranch dressing from Sizzler! WTF! Where’s the anchovies? Where’s the zip? Where’s the creamy texture? The chicken was so dry it was a tad scratchy swallowing it! Also, the prosciutto sandwich had very little meat and a whole lotta bread. I hope this gets fixed, I love Il Fornaio. I would happily pay more for better food if that’s the hangup. Yeah, yeah, I know, it’s in the airport, not a real Il Fo, but they are using the name, so they should deliver!
Jay M.
Place rating: 1 Gilbert, AZ
Boycott this insult, the place deserves to be out of business. The service is always very slow, with long lines of people waiting for one server who really doesn’t care. It is understaffed, and understaffed poorly. Sit at one of the open seats and — after a very long wait — you will be told that you either must buy alcohol(even in the morning) or you have to go stand at the end of the line. .no service at all unless you drink alcohol. I’m surprised that’s even legal. I suggest you order a glass of wine with your sandwich and, after the food arrives, sip the wine and tell them it just doesn’t taste right. Seriously, go anywhere else. This place does not deserve your money.
Keith H.
Place rating: 1 Concord, MA
Terrible service and selection at 9pm on a Wed night. The lady at the counter said we only have what you see. «What is there?», I said«nothing is labeled.» Then she said«Chicken Pesto and breakfast sandwiches.» «From this morning?» I asked. «I don’t know» was the answer. I left and got some nuts at the convenience store. Seriously, you don’t know how old the sandwiches are? Who sells breakfast croissants that are 12 hours old? Either way the breakfast sandwiches were either for tomorrow morning or from this morning.
Philip M.
Place rating: 2 Los Angeles, CA
Their pastries are abysmal. Overpriced and disgusting. Drinks are okay but it is expensive, even by airport standards. THISPLACEIS A PASSFORME.
Srivatsan S.
Place rating: 3 San Francisco, CA
There aren’t a lot of food options in this part of the airport and there is possibly only one café. Don’t the let name or the fancy font in which it’s written in fool you into thinking that this is some kind of a fancy café. It’s just airport food. And for airport food, this place is alright. Looks like a lot Unilocalers complained about their sandwiches and bagels, so I took the safer option and got the packaged oatmeal, which wasn’t the greatest, but was enough to satiate my breakfast hunger. The seating area is really awesome though. Good comfy seats, overlooking an atrium on one side and the runway on the other.
Divya K.
Place rating: 2 Stanford, CA
Seriously? How can anyone screw up croissants and hot chocolate! I came here once before and I liked the croissant and hot chocolate that I ordered then. But, today, it was astonishingly different. I went here for breakfast, before boarding my flight to India. I ordered an almond croissant, and hot chocolate. The lady didn’t bother to heat the croissant, it was dry and unevenly flavored. The hot chocolate was too sweet for my taste and my friends say I drink a lot sweeter than they like. The view from the seating area is breathtaking. You could probably just go here for the view.
Kenny L.
Place rating: 1 San Francisco, CA
TERRIBLESERVICE. DONOTCOMEHEREUNLESSYOUAREBEGGINGTOMISSYOURFLIGHT! I just wanted breakfast. I figured a bagel and a side of cream cheese would be easy and quick right? NO. The employees here don’t care about you at all. They will take their sweet time doing whatever they are doing /«working» I waited in line with 2 people in front of me and it took 15 minutes to order my bagel, toast it, and actually hand it to me. Just Pathetic.
Danielle C.
Place rating: 1 Redwood City, CA
Their croissant sandwich was pretty terrible. It gave me a horrible stomachache afterwards. The egg was clearly pre-cooked and rubbery. The cheese is what probably got me sick. All for $ 9 or so!
Alyssa J.
Place rating: 3 Richmond, CA
The food is not amazing but it’s your best bet in this terminal. The woman at the counter was very nice and after we made our purchase she was kind enough to fill up my water bottle for me.
Jim P.
Place rating: 2 Brooklyn, NY
This place uses a process to heat up their croissant sandwiches on a panini grill that takes WAYYYYYY too long. It’s simply not an efficient operation. They provide you with a receipt with your«number», and then have you wait over in the counter area. No fewer than 6 or 7 orders popped out before mine. When I’m waiting to get on a plane, that kind of inefficiency makes me anxious. Could be largely improved. If you’re paranoid about missing your flight… I wouldn’t come here, especially if the line is long. Also…a «no cheese please» alert. The bacon & egg croissant, didn’t indicate any cheese, on the sign… but sure enough, it showed up with the stinky stuff, ruining half of my croissant… greaaaat.