Jiffylube

Awesome. Fantastic. Painless. Wonderful. Competent. Courteous. Great experience.
Special kudos to Jose, Shavnit and Eduardo.
I had been putting off maintenance on my car as I rarely drive; MUNI gifted me with a yellow «move it or lose it» sticker and sure enough the car would not start. After a jump from a friend and a call to Jiffylube to confirm their hours I was all set and ready to go in short order. Not only did they perform the routine maintenance, even considering how rarely the vehicle is used, but they also replaced the battery as well. What a great one-​stop-​shop!
Thank you, people!
Joe K.

What an unethical joke of a business! I just took a Fiat 500 to this location for an oil change, and the rep tried to upsell me on a $ 100 oil change — telling me it was mandatory because of the type of oil Chrysler suggests. This is insulting and unethical to assume that someone could be so clueless to accept such an outrageous and unnecessary price for a simple oil change. This car only requires 4 quarts of synthetic 5W-​30 — a service that the dealership charges $ 35 for. After noting this and reminding him that this car has had it’s oil changed at that location for $ 35, he quickly was willing to drop the price by $ 50. Regardless, I left and will get the oil change elsewhere by a more ethical business. Jiffy Lube has always been a joke, but this location is going to go out of business with this type of non-​sense.

I highly recommend this outstanding service center! I received wonderful customer service from Robert Gomez. I had some questions and concerns which he handled knowledgeably and with patience (I can be nervous when it comes to my car). Included with their Signature Service oil change, I also received carpet vacuum, windows washed, fluids topped off and 11 other items on their checklist. When I arrived to pick it up, I didn’t have to wait and car was up front and ready to be driven away!

Been taking my car to Jiffy Lubes since 2007 with no problem… but never again. Just took my car to the Jiffy Lube in the Richmond only to find out the clowns at this Jiffy Lube on Van Ness stripped my oil pan. Just got a quote from my mechanic saying its going to be $ 1,000 to replace… fantastic

This Jiffy Lube location was extremely professional, knowledgeable, honest helped my family member who was going on her first road trip. You can see they took care of the vehicle and treated it as if it was their own. Manager and employees are polite and went out of their way to help. I would highly recommend this business to anyone looking to properly maintain their vehicle or use any preventive maintenance services.

Terrible. Just terrible. Didn’t do the things that I asked, didn’t call me to tell me that my car was ready like they said they would, so that when I called (the 2^nd time that day) they started giving me shit about waiting too long and how they were closing soon. Jiffy Lube is easy if you’re in a pinch, but next time I’m finding a real mechanic.

PLEASE DO NOT GO HERE! Do yourself a favor, spend the extra $ 30 and take it to a dealership.
I am not one to write about my experiences unless they are horrific and this definitely falls under that category.
I brought my car in for an oil change at the beginning of December. Three weeks later my check engine light went on and I was smelling burning oil. I brought it to the dealership the next morning to have it looked at. I left the car and went home. Later that day I was called by the mechanic who informed me that when I had my oil changed last, they tightened the oil filtration housing too much and cracked it. So over the three weeks oil has been slowly leaking out all over my engine. My engine needed to be cleaned and the filtration housing needed to be replaced. My car was already at the dealership and just over 20,000 miles so I had them do that service as well. (The District Manager Saul later tried to use this as a reason to not reimburse me). The dealership was kind enough to word the repairs so it would be under warranty and offered me a rental car. The problem was that it was December 23^rd and there was not a single rental car within 50 miles of San Francisco. I am not exaggerating when I say this.
My next call was to Jiffy Lube to speak with the manager about my car. I informed him what was going on and he told me I could bring my car back to Jiffy Lube and they would repair it. I informed him it needed to stay at the dealership as they were warrantying the repairs but that they needed to be responsible for the other charges I occurred while my car was getting fixed. My über back from Marin, etc. He said ok and to bring him the receipts and he would reimburse me.
My car ended up being in the shop for three weeks with the part being back ordered. After retrieving all of the receipts I brought them to Jose who told me I would receive a check in the mail in approximately 6 – 7 weeks. The total charges are around $ 600 for the Getaround I had to get to go home for Christmas for a few days and a couple ubers to and from work before I was able to finally get a rental car through the dealership. All in all very minimal charges compared to what it should have been had the dealership not done me a favor by warrantying it and getting me a rental car. Here is where it gets ugly.
Six weeks later I receive a call from Jose telling me that due to some small fine print on the back of the receipt stating that Jiffy Lube needs to do the repairs that they were denying my claim. Mind you I was never told that I HAD to bring my car back there for them to do my repairs in order for me to get reimbursed. I was never given that choice. I told him that was unacceptable as he told me the charge would be fine and to bring in my receipts. Now this was a completely different story. I asked to speak with his manager. He tried to give me the run around with an 800 number that was getting me no where. I had to threatened to go down there and stand there until he got his manager on the phone with me in order to actually get a call back from Saul, his District Manager over an hour later.
Saul tells me he needs to look into it and that he will call me by end of business. End of business nears and I finally get a call back from Saul saying he is going to do me a favor a reimburse me half of one getaround I took on Christmas and the $ 30 charge at the dealership… so Basically he is offering me $ 130 of the approximately $ 600. Then states that they don’t have to do anything because I brought y car in for a 20,000 mile tune up (that I did not include in the charges to be reimbursed) and that is why my car went to the shop. No sir, my car went in because the check engine light went on and I just had them do that because the car was already there. Once again a completely unacceptable answer. I was told I would receive a call from his boss by end of business Monday. Well it is end of business and I still have not received that call.
I called Saul who said he would follow up again. All in all a TERRIBLE experience of customer service. They messed my car up, I almost did not get to see my family at Christmas, told me I would be reimbursed, then lied about saying that, and are now trying to use every excuse to not pay me back. Shame on you Jiffy Lube.

Clean. Courteous. But they never have my air filter
The guys move quickly and it’s always a great value for the cost!

Always quick in and quick out, super friendly service and very professional!

I came here for a cheap oil change with a coupon. Got a great oil change and they even vacuumed out the floor and topped fluid levels. But my wonderful cranky 1991 Miata, which has not been serviced in a while decided to have a temper tantrum and one of the back wheels would not move despite the technician working hard. Never totally trusting of auto repair places I listened to Jose’s diagnosis which was spot on with my research. We needed the calipers replaced and the lining of the brakes was less than optimal. You need brakes for these San Francisco hills. Long story short. I was pleased with the service we received. Thank you Jose and crew.

During my oil change, they discovered my brakes were in bad shape, and said they could fix it the same day. Now, 3 months later, they are squeaking – and I’ve had no accidents, no major impacts to the car that could have affected the brakes – yet when I called to ask about having them looked at again, the man on the phone was downright RUDE. He was short with me, grouchy, and hung up on me. I wont be returning and advise you not to either. Or, at least dont trust them with more than your oil. Gross.

Excellent no nonsense Service!
I’ve been coming to this place for years and every single time the guys (who have changed plenty of times over the years) have always provided excellent and no nonsense service. They ask me what I need, they make a recommendation (when I ask for it) and do what I ask them without any waste of my time. I love it!

1. wasn’t informed of anything about how my car was doing, including liquids, tire pressure etc.
2. they didn’t turn off my ‘check engine’ light
3. most fluids were only half way full when i got home
4. one of my fluids was over the full line when i got home
5. pushy upsell on the airfilter
6. no reminder sticker
7. i wasn’t shown the old oil filter

Best Jiffy Lube Kaiser the assistant manager was great! I was in and out super fast with friendly service. They gave me a good deal for my synthetic oil in my new Jetta! Definitely coming back!

Just bought a new Jeep and we live down the street. Was time for an oil change and saw this place on my way home one day and didn’t have time to leave it at the dealer all day. Went there on a Thursday late afternoon and was in/​out in 20 mins for $ 65 which included the top of the line oil/​filter, topped of fluids, and adjusted my tire pressure. They also have keurig coffee maker if you want to make a cup of coffee while you wait in their waiting room to which I gladly obliged! Nice guys working there too and couldn’t be more convenient for my wife and I as Pacific Heights residents. See ya in 5,000 miles!

I called about 20 places all over SF looking for the cheapest full synthetic oil change, and these guys came out on top. When I called, I specifically asked for a quote for my year, make, and model, since the prices may vary on the oil type and how much it takes, etc. I got the quote, and then a few days later, called to verify the quote and make an appointment. They told me that it’s first come, first served, and I said that I’d be there that afternoon.
When I arrived, they took one glance at my car and told me that they didn’t have my oil filter in stock. Why didn’t they tell me when I was on the phone with them just hours prior? We may never know…
They told me to come back a few days later, so I did. But when they checked me in, they told me that it was going to be $ 20 more than they told me on the phone TWICE. When I asked about the discrepancy, they said that when people call for quotes, they don’t actually ask the computer, they just guess. Um… kinda defeats the purpose of calling for a quote, right?
The guy gave me $ 10 off for my trouble, and it only came out to about $ 5 over the quote in the end. However, I will not be returning.

Hey, a quick note that I really had a good service here at Jiffy. The cost is competitive and the staff is very friendly. Not only do I get my oil and SUV fluids changed, but they also did a great job on my brakes. Had not idea they do brakes a Jiffy Lube. Long story short, it cost less to get my SUV checked out here than all the others in the neighborhood. Check in with Unilocal and you get a discount on your visit.

I really like this Jiffy Lube location. Great service, fast always, and they honor their discount coupons, which are easy to find with a Google search. A complete oil change after discount is under $ 30. A fantastic price for a location within this rather expensive city of San Francisco.
I would highly recommend this Jiffy Lube location for an awesome Oil Change experience !!!

I am convinced that they didn’t even touch my car. I’m going somewhere else next time.

Very professional and fast service from the moment I arrived to the moment I drove away with my car. The only reason I didn’t give a 5-​Star rating is because they only had 1 person greeting and checking in cars as they drove in. Otherwise I’ve always had a positive experience at the Van Ness St location.

Very quick if you show up at the right time. There are probably better values out there, but I appreciate the convenience.

Reliable, fast and no up-​selling at all. I have a 2005 Mini Cooper S and it’s always been given good care in under 30 minutes. I needed an oil drain plug and had to go to O’Reilleys on 3^rd Ave to get it and ended up going to the 25^th Avenue Jiffy Lube. Same franchise owner and same great service. My father’s an expert auto mechanic and he endorses this place for his precious angel-​my car (and me!). Randy and the staff at this location are great-​the franchise owner needs to give them a nice holiday bonus!

I have actually been to this Jiffy Lube about 10 times already… and they are consistently efficient and fast. I was in/​out within 25 mins today… and it was close to commute time (4:30p). One tip is that it’s best to drive from Jackson St and make a right on Van Ness (so you avoid having to make a U-​Turn on the crazy-​busy Van Ness w/​oncoming traffic coming at you). This is also a dog friendly place… my dog had a blast running around the waiting room (we were the only ones there at one point!). :)

Maybe fine for an oil change but nothing else.
First experience, had and oil change and they ‘checked’ all fluids was told my brake fluid was fine and was holding pressure, next day my brakes went out and I had brake fluid all other my fender. I took it back to complain and they told me it had had a leak before I took it in, THE SAME EXACT GUY who told me it was ok. They had ruined the seal and took no responsibility.
Got an oil change reminder postcard and plan to take my truck on a long drive to LA so I decided to give them the benefit of the doubt. I took my truck in today. I wanted a coolant flush and an oil change. They told me it would take 45 minutes. 2 and a half hours later, they tell me I have a cracked radiator and need a new radiator. I took my truck immediately to my mechanic (the smog shop, highly recommend.) to get a radiator quote.
Turns out, the radiator hose clamp just needed tightening and the radiator is fine. What a bunch of morons. Jiffy Lube must be a business that hires the losers who can’t cut it at a real shop. Wont be going back.

I’m a cute girl. I also know a thing or two about cars. I could change my own oil, but it’s difficult to find the space to do so since I moved to the bay area (I don’t have a driveway anymore) and I can be pretty lazy, so I tend to just pay to get it changed.
Case in point and full disclosure, this experience took place back in January. I’m only just now getting around to posting my review.
The guy changing my oil tried to tell me that not using full synthetic would break my engine.
I know that synthetic oil is recommended for my car. But there is nothing wrong with using regular oil, especially if you stay on top of your top offs and timely oil changes, which I do.
He then told me that I needed to change my air filter because there was literally a rat nesting in my car. Which, I guess is possible… but after he tried to tell me that regular oil was going to break my engine I was dubious. I change my own air filters anyways. I’m not /​that/​lazy and it doesn’t require a driveway.
I know that oil change places are going to try and upsell you, particularly if you look like you don’t know much about cars. I’m very used to that. I’m not used to being so blatantly lied to in order to accomplish those ends.
The work was done quickly, but all in all I was left with a feeling of distrust and don’t intend to go back.

This review is way overdue– get ready for a novel here! It’s no secret that when it comes to cars and repairs, there are not always fair, honest choices available but this experience was something else!
Called before hand fir a quote on a new battery and the guy on the phone gave me the price of the battery and labor cost. I went ahead and ordered it. When I showed up for my appt to have the battery be replaced, they quoted me a higher price. I explained that on the phone someone else gave me a different price and this is why I had ordered from them. After some arguing, a rude shrug and a roll of eyes I was told: «fine! we’ll make that exception for you!!» Already they got on my bad side cuz how dare they make it look like they’re doing me a «favor?»
It gets better!
When I came back to get my car, I was quoted a higher price again (and different from the earlier version!!) by a different employee whose anger thermometer when I disputed this went from 0 – 8 before I had finished three sentences! Honestly I felt a little stubborn by now, but still was polite, didn’t yell back or point fingers vigorously like this guy did to me, and even tried to calm him down by saying it was not his fault that 2 other people had given two other prices but to please understand that now he is the third person trying to charge me a different price!
The guy was so angry that he threatened to take out the new battery they had just put in my car! His eye started twitching and as I said «you will do no such thing!» I probably took a step back just in case he might decide to throw his clipboard at me! He and his manager had the audacity to keep repeating I should be happy because they had «already given you a discount!!!»
Imagine my hesitation to show them my 15% coupon now! But I decided to go for it anyway and dodge the punch if he lost control altogether– I don’t know what kind of superwoman thing came over me that day! Needless to say, it turned into a power struggle and they didn’t apply the coupon even though it was clearly written on the coupon «Any Service.»
Luckily it was just my car and the battery has been working fine but I was left feeling very disrespected and exhausted that so much standing up for myself was necessary for an otherwise simple service. And I hope the angry dude didn’t take out all that rage on some random poor target once he got off work! I needed happy hour after that interaction!

Wonderful, wonderful service!
As a daughter of a mechanic who was changing oil in my garage since I was 7, it is hard to impress me and hard to screw me over. These guys did not even try, and I was impressed.
I was in and out in 20 minutes for an oil change 45 minutes before they closed and I was at the back of the line! They knew right away which oil my car takes (’06 Beetle) and refilled my wiper fluid and checked my tire pressure. They were nice enough to give me $ 15 off for being a new customer.
Since then, I have driven from SF to Napa and back, and down to San Jose several times and have yet to have any problems.
These are some great guys!

This review goes out to whoever is training these young gentlemen working here.
The experience is as follows:
Drive in, someone directs you to where to park the car.
A person opens the door for you, directs you to the waiting for your check in.
Another person comes up to check you in, provide an overview of the services, and make very fact-​based suggestions.
After everything’s done, another person valets your car at the front, and then rings you up for your final bill.
There were a total of 4 people that I interacted with during the entire process and it was done in full continuity. They were all extremely courteous, poised and very articulate.
Whoever is the manager or trainer of this location is doing a tremendous job. They’ve trained these young gentlemen skills that improve their lives, not just to excel at their jobs. If all service-​based companies were this good, we wouldn’t hate customer service so much.
A full synthetic signature service, plus tire change, was $ 85 with a $ 15 coupon.
Thank you very much and will come back here again for sure.

I was out in a jiffy! It took about 10 minutes total, including the spiel about changing my transmission fluid (declined because I have my own trusty mechanic).
Since my pix came out blurry, here’s a low down on the available services:
Conventional: $ 37.99
Specialty Synthetic $ 54.99, High Mileage $ 54.99
Full Synthetic $ 75.99
Windshield Wiper Replacement $ 10.99
Lightbulb Replacement $ 10.99
Fuel Filter Replacement $ 59.99
Fuel System Cleaning $ 59.99
Cabin Air Filter Replacement $ 14.99
AC Evacuation and Recharge $ 119.99
Automatic Transmission Fluid Exchange $ 119.99
Automatic Transmission Drain and Fill $ 59.99
Manuel Transmission Service $ 49.99
Radiator Antifreeze Coolant SErvice $ 89.99
Serpentine Belt Replacement $ 89.99
Engine Flush $ 59.99
Tire Rotation SErvice $ 24.99
Battery Terminal Cleaning $ 9.99
OK, I admit that I don’t know what most of what those services mean… I just got the conventional oil change and used the $ 15 off coupon on the jiffylube website and paid like $ 25. hehe