Journeys

I wasn’t sure what to expect walking into Journeys but I’m sure glad I did! I was searching for a very specific type of shoe but the manager, Sarah, had great feed back and creative ideas to help me find what I was looking for. She was extremely helpful and easy to talk to about shoes and just life. The look, the merchandise and the customer service make this store stand out! I definitely recommend visiting this store if you’re looking for some cool shoes.

I have never been treated so rudely at a shoe store or any retail location as I was at this journeys location. I had purchased a pair of shoes at the serramonte location which upon trying both shoes on at home I realized we’re a bit too small. This location is closer to me than serramonte so I figured I would come here to return them. Well, I should have gone to serramonte because as soon as I mentioned I wanted a return both of the girls at the register gave me a nasty look and said they would not take them back because they had «wear and tear» (I had literally just bought the the night before, but they wouldn’t even look at my receipt to show them that…) I tried to explain that I had not worn them except to try them on at my house and see how comfortable they were, but they kept pointing to invisible «wear and tear» as if I had had them
for weeks and were busted up… I got them the night before. They gave me such a nasty looks and such cold attitude that I felt really uncomfortable. Had they been nicer or tried to at least let me finish explaining that had just bought them or even let me show them my receipt to prove I literally had them for less than 24 hrs, I would have considered an exchange of something. They were just so rude, it’s a shame, the associates at the serramonte location are awesome. I would not recommend this location to anyone. Go to serramonte instead.

Stopped in to buy some shoes today but they didn’t have my size. Too bad — the sales associate who waited on us was sooooo nice!

This store is great! The people that work here are awesome. I was helped by Sommer who was really helpful and nice. Great, colorful selection of shoes, even my mom bought a pair of converse for herself.

Im surprised that this place doesn’t have that many reviews, its been open for a while now.
I rarely stop by any Journeys, but I just so happened to stoo by here since my sister wanted to look at shoes. I thought that most Journeys were the same, but this one is better than the rest for several reasons.
— better converse color selection. The Journeys at Serramonte and Tanforan didnt have the cream (off white) chucks, but this place did… AND in my size also! (Usually a 5 but 6 fits alright too)
— workers there have good customer service. They also engaged in conversation with us while we waited for our shoes to come out, how nice!
— the overall atmosphere here seemed more welcoming than the others. The workers werent cramped up behind the cash register like in other Journeys.
Hopefully this place gets customers overtime :-) it is small just as the other Journeys, and prices are pretty much the same. But I guess the workers made the trip here worth a Unilocal review. They really liked my cousin’s sweater too LOL.

They have the best customer service and some very handsome guys working there! They really help you find whatever shoe you really need. I had an amazing experience