Korean Air

I took korean air from SFO to mumbai and return. The service was nice. Food was okay & aircrafts were clean with descent leg space.

I book a flight with them 3 months ago to fly my parents from China to New York for my wedding. However, two weeks ago, they suddenly change the flight so my parents flight here won’t connect any more. Basically,
first leg: 10AM — 4PM on July 21^st, was 12AM –6 AM
second leg: leaves at 12PM on July21st.
Who the heck does that?
And when I called them, they told me I have to call my travel agency to get them to do it. And when I called, it turns out Korean Air didn’t even inform them about it!
Unfortunately my traveling agency (vayama from kayak) is equally shady, I called them the entire last week and they tell me they will resolve it the next day or in 2 days or next week but nothing got done.
There’s less than a month left and I might have to get another flight.
tl;dr screwed over my connecting flights and refuse to change it.

Recently went to Seoul and Hong Kong with Korean airline! Wonderful services on my way to Seoul and HK! Served BiBimBob on the flight! Flight attendants frequently checked the bathrooms which I like the best! It was a little hardship on my way back to SF! Hard to fall a sleep! I understand it is not their fault. It was some Vietnamese ladies with two fuzzy loud toddlers. The flight attendants were too nice to them to claim down the toddlers and less attention to other passengers! The two adults ladies couldn’t behave well themselves, too! Never hold their kids and walked around while passengers asked to fasten the Seatbelt! They were not the only toddlers on the flight, there was a mom by herself with her toddler behind, too! However, they were doing great! Not like those Vietnamese ladies! (I have nothing against Vietnamese but just a way to describe that two passengers with the toddlers!) I asked water from flight attendants twice but they still forgot because of the toddlers and their mom and grandma! Come on !! We paid for our fare, too! People, if yourself and your kids cannot behave on a long hours flight, please don’t be selfish bringing your kids on the flight if it is not necessary as a family emergency! It is hard for your toddlers and other passengers, too!
There are few things I want to suggest! With the way of flight to Hong Kong, please respect and use traditional Chinese menu on the screen and Cantonese announcement instead of just simplify Chinese and Mandarin only! This is a flight to HK! Majority speaks Cantonese and use traditional Chinese in the city!!! Just for the respect please!

My mother had always told me Korean Air was outstanding, and what can I say, «Mother knows best!» We recently flew Korean Air from SFO to ICN to CEB (12hr flight followed by 4hr flight). Very comfortable, extra leg room, complimentary wine with meals, the food was excellent, extras like slippers, headsets, toothbrushes, etc. included. The agents that checked us in, in both directions, made an effort to move us to a row without a middle passenger so that we could have the extra space. At the start of the trip I had a nose bleed. The flight attendant couldn’t be more concerned and attentive. I appreciated her more than she’ll ever know. Honestly, it was the best flying experience we’ve had to date!

My FAVORITE airline. I’ve flown Korean Air, with my wife and kids, on 12 international flights in the last two years for relief/​charity work in the Philippines. SFO-​ICN-​MNL. The economy service is «first class». They were just ranked #2 in economy seat room. Even the food is great. There’s no such thing as perfect but Korean Air gets it real close. I’ve flown international a lot on different carriers and now I have my favorite. I would even fly out of the way just to fly with them. On our flight 2÷27÷2015 a flight attendant even carefully covered up my wife and laid her seat back when she noticed that she was asleep. Great customer care.

I wish I can give negative stars. This big corporation is the worst, corrupted airline ever. I would NEVER fly it in my life time.

I had no idea that economy class airline food could be so good. Just finished a round-​trip Seattle-​Korea-​China and back. Everything was great on these flights and I will make an effort to use Korean Air when possible.

Had a very nice flight into Incheon airport in Seoul from SFO.
The level of service, even in economy class is exemplary. Anything you need, you are quickly attended to and always with a smile.
Amenities include slippers, toothbrush/​toothpaste, hot towels, real silverware, USB plug at every seat, and individual movie
screens. The only reason I can’t give them 5stars, is the quality of the food. Just typical airplane reheated blah tasting stuff.
Definitely will fly Korean Air again.

I flew on Korean from LAX to Bangkok and I must say it was quite the pleasurable experience. Luckily, I was on the a380 so that might have been part of the reason for the extra enjoyable experience.
I will say that this was my first time on a non-​US carrier, and I know the domestic airlines suck pretty bad so maybe I am comparing apples to oranges.
I was in economy but it was BETTER then the last first class trip I took on USair. Everything from the check-​in to boarding to food/​drinks & service was amazing. I actually enjoyed the super long flight & wish it hadn’t ended so soon.
The tv screens were nice & they had some great movies. All the flight attendants I interacted with spoke English & never stopped smiling the whole flight.
5 stars to Korean Air!

I been so many airports and flying with so many airlines. I voted Korean Air or Asiana Air as my best airlines. The FA or flight attendants
, the food. even the movies that I picked up that I enjoyed. I love the professionalism of their stewardess and always smiling if they approaching that takes away my mixed up feelings whenever I am flying.
The only thing that I am not satisfied about is the music that I have to change the album after I played or listened.
Speaking about the airport, maybe because it’s 5 years old, to fly in Asia and laying over a long hours at the airport the Lounge at the 2^nd floor of Incheon, Korea, it is the best airport I ever experienced. They have free massage, internet and a place to relax or sleep, books to read, also, they have a place for the kids to play and for refreshing or shower and again it’s free.
BTW, I used to fly the United Air, I don’t know if it is a Japanese culture as I stopped by in Japan, when I asked for a water the stewardess asked me to wait and she did came back after she finished distributing the foods.
I recommend as always try to ask the Exit seats, it’s the best seat for a long legged, since I have a short legs, nothing’s bothered me. They are so courteous and respectful that they asked me always when I am up if I am ready for the skip meal they served because I always a sleeping head every time I came back from Asia.
BTW, I watched this Korean Movies and the lady next to me that saw the movie that I watched, I thought she had a spicy food that she eaten but it was from the Korean movie that she watched that I have had seen.
Korean foods are really spicy esp. the serving at the Lounge, I told the German guy that sat next to me to be careful of the spicy chicken that he filled up and he had a big bite on it and he had a running nose and tears his eyes and said“Wow!!!It’s really Spicy and Hot.

I’ve flown Korean Air twice now. The first time I would have given them a 4 star rating. The food was good, service was polite and friendly, and check-​in and baggage claiming was quick and easy. This last time, everything was significantly worse.
Check-​in:
Admittedly, I probably just got the only dick in the entire Korean Air work force. But, I don’t know that I didn’t either.
First you must know that Korean Air’s baggage fees are substantial. Extra bags after your first two are $ 200. Over the weight limit? $ 200. Over sized bags (skiers and snowboarders)? $ 200. And they don’t wave one fee incase a single bag applies to more than one category. Which means, that if you have a third, oversized, overweight bag, that’s $ 600…extra. The guy I had was very strict and very unsympathetic.
I had called two days prior to my flight to confirm the extra fees I would have to pay and the baggage I was allowed to bring on the flight. I was told by a Korean Air representative that, if I checked a third oversized bag, I would be charged $ 200. Ok, slightly ridiculous considering it weighs 5 pounds, but ok. Guitar? «Ya, no problem. You can gate check it if there is no room or it doesn’t fit in the overhead.» Alright, all things look good.
So I get to the airport and the first thing the lovely man tells me is that my third piece of luggage which is oversized is going to be $ 400, not $ 200. I explain I was told it would be $ 200, he says «I’m sorry.» I look at him strangely and he returns the same response, «I’m sorry.» Then he notices my first checked bag is 1.5kg over the limit. I ask him how much the overweight fee is and he replies, almost happily, «$ 200». Then he sees my guitar and says that if I want to check that it will be an additional $ 200. I explain that I called and the rep I talked to said a guitar would be fine as a carry on. To which he replies, «We only allow soft-​cases in the cabin. You must check your hard case.» So, that’s $ 800 for a 5 pound long but narrow oversized box, a 10 pound guitar case, and a bag that 1.5kg over the weight limit.
I ended up giving some of my luggage to my friends who would ship it to me later. The only fee I had to pay was $ 200 for the oversized box, and the second time around I had a lovely girl who had seen the first guy and felt sorry for me. She didn’t say so, but she «forgot» to charge me for the oversized luggage. A silver lining after a shit storm and proof that there are decent people in the world.
In flight service:
Pretty good. I had a very friendly and polite girl that took care of everything for me most of the flight. During mealtime however, I had a man that either couldn’t speak English (although he asked me perfectly intelligible English questions) or he was completely ignoring what I said. He asked if I would like bibimbop or the italian meat sauce spaghetti.
Me: «I’ll try the bibimbop, please.»
Flight Attendant: «Ok.» Then he gave me the italian meat sauce spaghetti.
Me: «Excuse me, I would like the bibimbop, please.»
FA: «Oh, you want to switch?»
Me: «No, I asked for the bibimbop just now. This is the italian meat sauce spaghetti.»
FA: «So, you want to switch?»
Me: «…Yes, I want to switch…» Gives me a bibimbop meal tray.
FA: «Do you know how to eat bibimbop, sir?» (Gotta love some racial profiling)
Me: «No, not really. I’ve never eaten it before.» Then the flight attendant moves on to the next person without saying another word.
The only other airline I’ve been treated this rudely on is Delta. I should also mention that my in flight entertainment system was really old and stopped working halfway through the flight. It was a 12 hour flight.
So I get to America, and my oversized baggage, that should have received special handling with the 4 «fragile» stickers the nice lady at checkin put on the box, has a two huge holes in the box. I ask the baggage claim rep about it and he seems completely unashamed that he just handed me a piece of luggage that is thoroughly beat up. He says to contact them if anything is damaged inside. The word droopy comes to mind when thinking about how he talked to me.
After being lied to, delayed, talked down to, racially profiled (more than once), ignored, and having my luggage being thoroughly beaten despite being hand delivered to me, I vowed I would never fly Korean Air again.
I’m a fair and patient person. If you don’t read my whole story, I hope you take this away. Korean air will, at its best, be a pleasant journey from point A to point B. From my experience, there has never been anything about its service that is exceptional, or extraordinary. It gets the job done (sometimes) and isn’t interested in going out of its way. So be careful, if you can, spend a little more money and buy a ticket with a better airline.
Sincerely,
Benjamin
Flew from Aomori, Japan to Los Angeles, USA via Seoul, S. Korea on July 27, 2013.

Negative reviews seem to be about fellow passengers… Airlines can’t really control that.
I always take Korean Air for long-​hauls, and they have spoiled me to avoid airlines in America. If you aren’t Korean, don’t feel afraid to make requests that would be ignored by unkempt United Airlines attendants; usually, Korean Air attendants are very accommodating.

Flew SFO to Bangkok with a layover in Seoul Incheon — paid $ 1090 out the door round trip. First point of contact after booking — called their number and spoke to a rep. to ask about checked bags — he was extremely friendly and clearly gave me the exact info. I needed. No delays on any of the flights. Flight attendants were pleasant and good looking. Personal TV screens on backs of every seat. Blankets/​nightpack provided. For trans-​pacific flights I can only compare it to United, and Korean definitely outperformed them in every way. Can’t imagine it being much better than this for a coach long-​haul flight. Highly recommend.

Korea Air offers good food, good movies, and good service. When I say good food I mean good for airline food. The Chinese beef stew with bok choy and the bibimbap stood as they were both tasty. The beef stew was as good as a decent Chinese takeout restaurant and the bibimbap was filled with a decent portion of meat and a good amount of pickled vegetables.
I don’t know what people did on these long flights before personal movie screens but these keep me from going insane. Korea Air was already The Hobbit, Django, Silver Linings Playbook, and Sky Fall. All these movies helped me through the flight and knocked me out when I needed to sleep. The only suggestion I would make to all passengers is to bring your own headphones as the flight attendants collect the airline’s headphones significantly before descending. If you bring your own headphones you can watch whatever you want up until landing.
The service overall was adequate. All the flight attendants were friendly and quickly brought anything I asked for in terms of beverages. The only complaint I would have is the seats could be more comfortable. Comparing Korea Air seats to Cathay Pacific seats is like comparing a lazy boy to a bar stool. By the end of each flight it felt like I just fell on my ass from a ladder. All in all though I would have no problem flying on their airline again.

Korean Air does a lot of things right on international flights — large movie screens at every chair, USB charger plug for every seat, courteous service. I like Seoul airport for my layovers.
Cons: The seats and leg room are tiny, but thats become par for the course these days. Food is congealed ala United.
It’s more of a 3.5 star.

I fly all the time (20+ countries, 50k+ miles /​year), and Korean Air is by far the best airlines I’ve flown. Their service is unsurpassed. For reference, at the opposite end of the spectrum would be Alitalia, where flight attendants throw bread at you, fights break out onboard on a regular basis, and their customer service line wraps around the airport.
Frank W – you’re supposed to stretch on long distance flights, ever hear of a blood clot? An acquaintance of mine almost died from one. Do the world a favor and stay in Pasadena, no one likes flying with a paranoid sourpuss!

Things that I have never experienced on a flight before:
1. I was given Bibimbap. I felt like Gordon Ramsey as I mixed the ingredients.
2. Presented with a banana — that is simply awesome.
3 — Witnessed a tiny Korean Air stewardess body check a huge woman who ignored the seat belts sign and made a run for the loo — wish I had it on camera as it was priceless (Lesson here is never mess with a Korean girl)
Great flight from SFO to ICN. Polite and attentive staff, plenty of food and beverages mean that I will always do my best to fly Korean whenever I go to Korea.

Alright, Korean Airlines is my #1 favorite airline.
First, like others have mentioned. Korean freaking bibimbap. I used to tease my Korean roommate for having the pre-​packaged microwaveable rice but it’s a god send up in the air. I really believe bibimbap is the ideal airplane food. Veggies/​meat with a package of rice, some seaweed soup and mini packages of chili paste and sesame oil AND 35,000 feet in the air? AWESOME!
There’s also «women only» bathrooms. The hubby made me use both lavatories just so I can tell him what the difference was. The women only one has extra toiletries like face lotion and stuff — it might also be cleaner but this is doubtful since they don’t actually enforce the «women only» rule.
The seats are more comfortable than other airlines and there was so much stuff to watch in the in-​flight entertainment system that I barely managed to fall asleep.
If you’re lucky enough to get onto one of the newer planes, you get a seat that not only reclines but also slides forward (in economy) to make sleeping more comfortable.
Hands down my favorite airline.

i absolutely love this airline! check in is quick and efficent! the people at the counters are really nice and helpful, they circle the important stuff an explain their boarding procedure.
getting on the plane, your seat already has a bottle of water, blanket and packet with a set of slippers, toothbrush and toothpaste! i flew on this airline the entire time i went to japan and hong kong so including layovers it was about 5 flights. each time was exceptional service and quality. i always sat near the middle of the plane like somewhere between 30 – 39 for the seats so i never had to deal with not getting the meal i wanted. there was always two choices usually a korean and american choice, i opted for the korean choice which was bibimbap and for an airline it was pretty decent. they supply you with the sesame oil and red chili paste. and during teh 12 hour flight they came around many times offering water, juice, buns and fruit to all the guests.
their in flight entertainment was decent as well, i was able to watch alot of recent movies such as letters to juliet, toy story 3, twilight eclipse. they even had a usb port next to the screen so if you needed to charge your ipod or phone it was there, very convenient and smart.
if i have to fly back to asia, i will definitely try to book a flight with korean airline!

This is by far most BEST AIRLINE that I’ve ever ride on because the other airlines would charge more and more, when it should be free of charge.
1. The flight sttendants are very well dressed and very nice!
2. The korean food is AWESOME and tasty too!
3. They give you your own pillow, blanket, earphones socks, eye mask, bottle of water, and so on !!
4. There’s a lot of leg room! That’s a major plus!!!
5. There’s FREE DRINKS! Woohooooo!
6. Also they give out SNACKS too for FREE!
Overall, this airline kicks ass! Koreans do know how to run an airline! =)