Laundry Locker

I have been using their services frequently as they are located right next to my apartment. The concept is great and easy to use HOWEVER be aware of their fluctuating pricing! For dry cleaning I mostly bring in my boyfriends dress shirts. In the beginning they charged $ 2.44 per shirt. Last two times I dropped off the same dress shirts they charged me $ 6.12. This fluctuation in pricing is a huge concern to me as I feel Im being ripped off. Also, good luck trying to get a hold of them as no one is ever available to pick up the phone. Great concept — terrible service!

I am very happy with Laundry Locker in our new condo complex in Mission Bay (Arden). They pick up and deliver next day at prices that are better than the storefront cleaners in the neighborhood. It’s a great concept for busy professionals who don’t have time to drop off and pick up at storefront operations. If you live in an apartment or condo complex, advocate for a Laundry Locker in your building.

I’ve used Laundry Locker about three or four times now since I moved to South Beach about a year ago. Each time, I’ve given them a fairly large amount of clothes in need of dry cleaning and hand washing. I love that they are conveniently located in my building, and in my experience, they will deliver the clothes right back to you within 48 hours. They have also done a great job with cleaning my clothes so far. A few things to note about them: 1) Keep track of what items you send them. They lost my clothes twice already. I had to call in each time in search of missing pieces. They’re very prompt in terms of looking for the pieces, and everything was returned to me in the end. It’s still inconvenient though. 2) of the many times I’ve called them (usually to find my missing items), I have only successfully reached them once. I usually have to give up and leave a message, which is frustrating if you are juggling a tight schedule.

I dont think they even wash the clothes just press them! One time they charged me the wrong prices. Second time they charged me the wrong prices and all my clothes smelt like body odor and there were still stains on them like they hadnt been washed. I dont trust who they use to clean. I switched to another dry cleaning service and I’m very happy. Just check your receipt and check your clothes.

This review is for the one in 2 Townsend building few years ago (I’m still pissed). They ruined my brand new shirt and refused to take responsibility for it saying my shirt’s fabric was worn out which was ridiculous because it was the first time ever that shirt was being cleaned. Many reviewers were right. Nobody will answer the phone if problems occur. I should have hand washed my shirt that day instead of giving it to them. I don’t recommend this service to anyone

This service has been great so far (6 months). I had a bad experience with Peninou (tore up 3 shirts). Laundry Locker has been convenient and reasonably priced.

I just moved into a new apartment at South Beach Marina. I have a busier than normal schedule so I really need the extra convenience this service provides. So far, it has been as advertised and quite a bit better. My laundry and shirts have been done extremely well and the communication to me about the status of my order is extraordinary. I really encourage people to check this service out and see if it doesn’t improve the quality of their life…

In short:
— The cleaning service is imprecise and does not pay attention to special directions.
— Their customer service is hard to reach.
— They are quick at double billing even when they have made a mistake and cost me time and effort to fix it.
Dry cleaning items were returned with visible stains, despite my detailed note indicating the location of the stains.
I returned the items under a «customer service» order and asked to fix the issue.
Instead I was billed for a second cleaning. I was then forced to call three times, email once trying to get a refund.

This place is so convenient! I take all my dry cleaning here and they even do small repairs like patching up holes and stain removal. Orders are usually picked up the same day you place them, if not the next. And returned 1 – 2 days later, maybe 3 max if there’s special instructions. They are very nice to work with I’ve dropped off a couple items that I was nervous about but the customer service is great they informed me of everything going on with my items and it was a real person helping me, not a machine. Love this place and definitely recommend it!

When I moved into my new apartment, one of the amenities listed was Laundry Locker service in the complex. I was a bit hesitant at first to try them out. But its been a few months now and I must say they do a fantastic job! Excellent business model and a great team! Very convenient and its all online so you can even tag your clothes for any specific instructions. They offer green options and you can customize the instructions anytime. Some people might find it expensive but the convenience and great customer service more than makes up for it! Two thumbs up!

I have been a Laundry Locker customer for a couple of years now and love their service. I started off thinking I would just use it once in a while, but they do such a great job and it’s so convenient I use them for almost all of my laundry and dry cleaning. My clothes definitely come out cleaner than the crummy machines in my apartment building ever did! It’s definitely more expensive, but the quality and convenience make it totally worth the money.

DO. NOT. USE. THIS. SERVICE.
I can’t even begin to describe how insulting and infuriating this company is. They all have their heads up their asses. I can’t even fathom how this company is still in business!
I dropped off my laundry (two bags, into one locker) on a sunday. I figured they probably wouldn’t get picked up until monday, and by tuesday I’d have my clothes back. I didn’t even receive a text message that it was picked up until TUESDAY! And at the time, I didn’t know that it was a text message for only ONE of my bags of laundry! The other one just seemed vanish from the records! Today, I got a text message saying one bag was dropped off, then shortly I received a text saying another bag was JUST PICKED UP! Now how in the hell is that even possible? They were both in the SAME LOCKER! I called customer service today and the rep was baffled! What happened to that other bag?! Why is it just now saying its being picked up?! This means (assuming everything works normally, which at this point I highly doubt), I won’t have my other bag of clothes until at least thursday afternoon at the earliest! THATS AN ENTIRE WEEK WITHOUT MY CLOTHES. The people who pick up from the 140 Brannan location don’t have their shit straight, and I’m fed up with this absolutely terrible service. All my issues seem to stem from the pickup process from 140 Brannan.
My last incident was only a couple weeks ago! My clothes were put into one locker, and reported to me as a different locker! And I didn’t get a response from customer service for days afterwards! I ended up recovering my laundry by trying the code I was given on every locked locker until the correct one opened! I shouldn’t have to do this!
The incident before that, I was just plain given an incorrect code to my locker! I had to leave my locker report the issue, have a rep change the password, and travel back to pick it up the next day!
STAY AWAY FROM THIS COMPANY! To say they are mismanaged is a severe understatement. Absolutely insulting!

Laundry Locker is like a magic box. You place in your clothes to be dry cleaned or laundered in your own private locker and they come back the next day magically cleaned and spotless. The process is brilliantly simple and they email/​text you when your clothes are ready. And they even do shoe repair! The facility is always clean and I love that it’s open ²⁴⁄₇. No more crossing my fingers and hoping that my clothes are ready, no more «cash only» service, no more digging around for my receipt. And if I do need something, their customer service is friendly and fast to respond. Laundry Locker is incredibly convenient and cool.

I have never written a review before on Unilocal,but am compelled to do so because of the terrible customer service that I have received from Laundry Locker. I have been using the lockers at UCSF in Mission Bay, and they were fine until something went wrong.
They lost an order that I placed, and I could not get anyone on the phone. After sending an email, I did get a response asking me to describe the clothes, but then no communication again. And, when I tried calling them, the first person had no idea that an order was missing nor any record of my email correspondence regarding the order. Then, after speaking to a supervisor, she said that they would investigate the order. One week later, still no communication. And, when I called, again, they could not help me. I cannot actually get a direct answer from anyone about my order. And, they seem to be in no hurry to respond.
This place has the WORST customer service I have ever experienced! Don’t use them if you think you will ever have to talk to someone about your order.

Why the heck didn’t I think of this business model?!
These guys are great — drop off your stuff at a clean and safe locker room looking place and a day or two later you get it back ready to pick up in a locker with a code only you have, no questions asked. Huge convenience having the 24 hour drop off.

Very convenient concept for dry cleaning and wash and fold when you are a bit desperate and don’t mind paying a bit extra =) open 24 hr for drop off. They promise 48 hrs but they are usually done within 24.

Just started using this location & it has been working out great. Laundry service is dependable and the customer service is great!