Parnassus Heights Pharmacy

This pharmacy provides courteous efficient service. Other places I have used in my neighborhood are rude and mistreat customers. This store is close to an old fashioned neighborhood pharmacy I grew up around. Highly recommended

This is a great pharmacy. The people who work there are super friendly and helpful. They deliver — what more can I say?

Small pharmacy gives personal customer service. Robert and Albert are extremely helpful and graciously go the extra mile to help get prescriptions approved and filled. During the process of switching my business there due to changes in Rx coverage, they always took extra time to take care of me. Having doctors that don’t submit Rx requests correctly or return call regarding refills, does not deter them from trying harder to please the customer. They are fantastic.

They value customer service. Great family owned business always willing to go the extra mile! I’d chose this Rx over any in a heartbeat. Small business that doesn’t nickel and dime everything you ask for… Like expensive, rude, incompetent Walgreens! This Rx sets the bar for what a business serving customers should be! *****+

Incredible service! The product I wanted was not available when I called after 5 p.m.. there was another choice, which I settled for and asked for it to be held for pick up the next day. All was good as far as I was concerned.
You guessed it. The desired product was waiting for me when I arrived the next day.
It was ordered right after I called because the buyer heard about my request.
I was thrilled at the level of service. Plus, I found a parking space nearby. It was a good day.
Many thanks to Robert and the rest of the staff!

They have great service here, very responsive and I love that they deliver.

This pharmacists are very helpful and knowledgeable. I’ve had to go to greater lengths with my health insurance, recently, and one of the main pharmacists has been very helpful in working behind the scenes with my insurance company and doctor to fill a prescription for me.

This pharmacy is the best; I used them before they took over at UC. They’ve never made a mistake as opposed to the pharmacy I previously used, and they are not only incredibly efficient, but friendly and extremely knowledgeable. When the delivery company wasn’t able to make a late Friday delivery, the owner drove my meds to my house. They are the most professional and friendly pharmacy you’ll ever meet.

Such friendly service. Great about answering questions regarding prescriptions. They were so patient with mixing compounded medications for me.
Here I’ve had to purchase Gas-​X, hemorrhoid cream, and breath mints –thanks for not judging me Parnassus Heights Pharmacy.

They stayed open late for me. The man took my info by phone and met me at the curb so I did not have to find parking. Talk about friendly and super service.
Open on weekends would be nice. They have also updated all their software so that they customers can use the medical savings plans from their employers.

One hand doesn’t know what the other is doing, and it takes forever for them to fill something. They promise they’ll call you when it’s filled but they rarely do. God help you if you need a medication approved by the state, it’ll take over a week for them to correctly submit it, even if it’s an emergency. And above all that, they’re pretty surly. I’ve never had a bad pharmacy before, no matter where I lived or in what state, so I kind of assumed that you need to run a tight ship and be professional to be a pharmacy, but apparently there are bad pharmacies, and this is an excellent example of one.

Really nice, friendly people. They always seem to go the extra mile to get things done.

This is the best pharmacy anywhere. If I could give six stars I would. They are friendly, knowledgeable, and always willing to go the extra mile. Once the pharmacist/​owner delivered my prescription on his way home from work, bringing his kids so they could meet my dogs. Try getting that personalized service from Walgreens or the other chains! They take ownership for all insurance approvals, paperwork, etc. and proactively contact physicians for refills and other consulting needs. All I know is I get my prescriptions when I need them and they take care of all the hassles. There’s parking in the building ($ ⁴⁄₂₀ min) plus free delivery ($ 6 if only one prescription). Can’t ask for more — except extended hours. They close at 6:30 pm on weekdays and are not open on weekends. Not a big deal if I plan my needs ahead of time.

I just called this pharmacy with a simple question, and based on the reviews here, I expected super friendly helpful professional service. The man who took my call simply could not understand my question (English is my only language and his too!), which was whether or not the item I need is only available at compounding pharmacies. He just could not understand my question at all. I just wanted to know whether the formulation I want is something that is only available through a compounding pharmacy, in other words, not made by any pharmaceutical companies under a trade or generic brand or whether this formula can be had at any pharmacy, like a Walgreens. He kept saying, «you would have to call Walgreen’s; I can’t answer that.» Then he seemed to hang up on me after a few attempts at rephrasing the question so that he could understand. How could a pharmacy not know whether a product is universally available??? That makes no sense to me at all. We are all familiar with the myriad branded medications commonly available and their generic equivalents so how could a pharmacy not know what is and isn’t available? I know Walgreen’s doesn’t compound — that’s the point. He became very confused and thought I was trying to find out if an OTC formula was available, which wasn’t what I was asking at all.
In fairness to him, at first he kept telling me that «I was breaking up» but I was not on a cell phone. Still, I had no trouble hearing and understanding him at all. He just didn’t seem interested in listening or comprehending what it was I was actually asking. He was very abrupt and I found him to be incredibly rude.

Great service, especially with all my last minute requests. SO much better than working with Wallgreens. My only complaint is that they aren’t open on weekends!

This is the best pharmacy I’ve ever been to. The personal service and recognition are second to none. I feel well taken care of and I feel like they’re a real part of my healthcare team. I go out of my way to come here over Walgreens or CVS — there’s no comparison. Thank you for your hard work and commitment to patients.

Great pharmacy! Friendly staff that recognizes me as soon as I walk through the door and grabs everything for me without me even saying a word. Wish they were open on weekends.

The ppl here are really great. They communicate friendly and are knowledgable with what they do. If they cant find something, they try to find it or tell you what to expect (as in how long its gonna take or when your meds are gonna be done).
They also deliver.

I have been trying to get a prescription filled for some time now, and they finally did it! After multiple pharmacies, they filled it in less than 2 hours and sent it through insurance. When I went to pick up the prescription, I forgot the original prescription (i had faxed it in for them to fill) and they said ok, and told me to send it to them.
I will definitely be back. They are nice and super competent.

Love this pharmacy! The employees are always helpfu and friendly.
Just in case you have to wait, Starbucks is just a few feet away.