Rand + Statler

As a preface for my general review, I don’t understand why everyone expects retail associates to roll out the red carpet for them when they shop. They’re not compensated well and have to deal with people messing up all the things they spent an hour folding.
Rand + Statler is one of my favorite boutiques in the city because it’s edgy enough at a fairly reasonable price range. While I still never buy anything here for full price, I occasionally stop in to check out their sales. Although often times abismal, my boyfriend got me an Alexander Wang Rocco bag here that was more than 50% off when they were closing out a relationship with the vendor. On my most recent trip, I went straight back to the sales rack with no shame and began sifting through clothes. I found a pair of APC jeans on super sale and ended up paying for them at $ 135 — including alterations! (Which they offer through their tailor.) The last 31 in stock with indigo dye.
I took off a star because I didn’t hear back from anyone for two weeks about my jeans, fearing that they lost them in transit, but I called in and the sales associate told me they were there, waiting for me. So I dropped on in and picked them up. Seamless experience with fairly friendly associates.
They have a great collection of APC and some vintage Chanel. Everything else in the men’s section is meh to me, but I see a lot of women purchasing great pieces every time I’m in there.

My first visit to this store gave me a great experience. I’m new to all the high end brands and was I was shy to look around, but they were kind enough to help me and educate me. I even tried some clothes on and they gave me honest opinions. I didn’t buy during my 1^st visit, but after sleeping on it, I went back the very next morning and picked up some John Elliot. I like the brands they have, and I like the prices. Yes, they are expensive, but they are of great quality, hence the reason they are high end. Thank you guys for the great experience, I will be a frequent shopper there moving forward..

People of SF. It’s not OK to wear a hoodie everyday with your company logo. To learn more about how you should be dressing, shop here.
After moving from NYC to SF, my fashion sense has taken its toll. I blame lack of street inspiration. I do most of my shopping when I am in NY or LA. If I am desperate, Rand + Statler is one of the few places in all of SF where I don’t feel the need to puke. Prices are expensive, but it’s not unreasonable compared to places like Opening Ceremony.

What is up with the snootiness at this store? I had a few minutes to kill before my dinner reservation tonight at Absinthe so I popped my head in and for once they actually had more than 10 items on their sale rack. Just wanted to know whether the extra 20% off applied to the sale items, the Asian shopgirl could’ve just answered with a simple no but she had to add the eye roll with a healthy dose of contempt. I get it, you hate your job… so quit working here lady and apply for a job where you don’t have to deal with the general public — like go back and get a degree in computer programming or something.
Great labels like APC and lots of Phillip Lim but other than that… they need to hire better staff.

Terrible customer service. Being from SF this is not what I expected walking in. About 5 workers available, not busy did not greet us as we walked in. We explored the entire store without getting checked up on and there was a very unwelcoming vibe with this store and what they call their team. Nice product but would not recommend to support the movement they are on. Who are you hiring? As we walked out a couple walking in got greeted within seconds. Again the worst customer service I’ve experienced. I’d rather shop at the mall with younger employees.

I walked into Rand & Statler yesterday because it had very stylish and trendy clothes and accessories. I was having one of those days where I had money to burn and time on my side. I found something I wanted to try on, many things for that matter and turned around to some guy walking to the back office. I asked him if he worked there. His response was paused and he said, «not in this part of the store and continued walking and shut the door.» Wouldn’t a normal person with some assemblence of a brain have the decency to say, «let me get someone for you or take 20 seconds out to answer a question. Basically will not go back and I spent the was of cash elsewhere. Customer Service is everything.

Expensive, but fell in love with their selection of jewelry. They have Catbird, which has always been one of my go-​to stops in NYC. The sales associates seem nice enough so didn’t have a problem there.

OK, so I’ve been a huge supporter of Hayes Valley shops and smaller boutiques (as seen in my other reviews), but Rand + Statler literally makes me ill.
They want to disguise themselves as a trend-​setting boutique, but what they actually do is swoop in and steal the brands that other stores have been carrying for years! It’s despicable!
Because I’ve shopped in the neighborhood for so long, I’ve made friends with several of the boutique owners and their staff. PLEASE, if you’re shopping in the area, visit any other store but this one. They’re greedy, unethical, and rude.
May I suggest Acrimony, Dish, Métier, Reliquary, or Gimme Shoes? Lovely stores and staff:)

Awesome shop in Hayes Valley! If you’re looking for cool and casual upscale menswear this is the spot. They have a wide variety of designers including one of my favorites: Comme Des Garçons PLAY. Their men’s selection is pretty large compared to a lot of other boutiques in the area. Definitely one of my favorite places to shop in the city.

After giving this store several chances, I am refusing to set foot inside this store again. The staff is in need of a serious reality check. You work in retail… You are not Philip Lim nor Alexander Wang. Therefore, stop the pretentious BS. You are NOT fooling anyone. Stop eyeing customers like hawks and for goodness sake, stop acting like you can afford anything that you sell… It’s beyond ridiculous.

I used to like to shop in this store.
I’m living in Hayes Valley and I think it’s important to help local stores.
Saturday I saw that they did 25% sale on denim and shoes (except APC). So, I decided to buy Comme des Garçons shoes. The cashier told me that with brand was excluded too from the sale. But it was writing no where.
The manager went and she said that she can do nothing and she was sorry for the confusion. For me it’s not confusion possible: it was only APC products not on sale, not Comme Des Garçons… She didn’t propose anything and I found her reaction not professional.
At this point, next time I will do my next shopping at Barneys (they have the same products) and when they say that something is on sale they respect their customers.
Best,
Thomas.

First review ever. 7 day return policy!!! $ 500 down the tubes on one watch I couldn’t return! I used to shop here and their other stores, Azalea and Welcome Stranger. Out to get you dude, lookout!

Wondering on Hayes st for the first time in while, and I stumbled upon this store. One of the few stores in San Francisco that carry comme de garçons, John Elliot and apc all under the same roof. I was greeted by a sales associate who was very friendly and helpful yet not pushy to force me to buy something. Even though I didn’t buy anything today, I’ll def go back and pick up some basic essentials.

Our shopping trip to Hayes Valley was not at all what we expected. This was one we went in, and found a few items we liked. Good retail fondling spot!
Staff was friendly, and offered help and fitting rooms quickly.
No keepers, but fun to look!

I would give 0 stars if I could. I bought a necklace by Iossellani here not too long ago. It broke after one single wearing. When I attempted to return it, it took over a week to respond to the issue. The manager at the time made it clear that they were having some issues with some of the Iossellani items, and that this was not an isolated incident.
Finally, after I had called again, I received a call and was basically insulted – the store manager was insinuating that it had broken due to «normal wear and tear.» Really? A necklace breaks after one wearing? After knowing that this line of items had had quality issues before?
I have not yet heard back since, after being promised contact information to talk to another manager and to Iossellani. I expect a higher level of customer service from a store like Rand + Statler. Not just on style but on quality. I pay a lot for the things that I buy not only because they are well designed, but also well crafted. And I feel comfortable buying them at the stores that I do because the stores stand behind the products they carry.
Rand + Statler is no longer one of those stores.
And they still have the necklace, my money, and I have no recourse.

I really like the nice selection of clothes and jewelry at this store, but the customer service is lousy.
I have been to this store about five times, and not one time was I greeted or even acknowledged by the sales women. They come off aloof, disinterested, and snobby.
The sales people could really benefit from a customer service workshop.

This is one of my favorite staple boutiques in SF. From the moment they opened their doors, I’ve been finding the majority of my closet’s statement pieces at Rand & Statler. The staff is super friendly and the shop itself is a very comfortable environment. My one request is — I wish they carried a few more of the specialty brands that you can’t find anywhere else in SF. The curation of this place is amazing, it’d be great if they could add a few more of the high end brands that aren’t sold at every other fancy boutique. I’d love to see a selection of Kat Maconie’s boots, Jené DeSpain’s jewelry, or Dusen Dusen’s dresses here.
For those of us that love wearing special pieces that no one else is wearing, I think Rand & Statler could become the place to go for our coveted items, as well as our fav place to find our Wang, Hoffman, & Comme des Garcons.

So this is officially my new favorite boutique in San Francisco. It’s got all my favorite brands (Acne, Alexander Wang, 3.1 Phillip Lim, James Perse, etc), and great sales to boot. Beautiful, albeit pricey, jewelry too.
Love the dark hardwood floors and the corner shelf of candles and lotions — so tastefully done. Rand + Statler will be my reason for returning to Hayes Valley on a regular basis!

Stopped in, really not looking for anything, with a friend on a Saturday afternoon. While she checked out some jewelry, a perky female associate welcomed me and easily spotted I was an A.P.C fan and pointed me toward new threads. I talked myself out of ANOTHER navy crewneck sweater, but she suggested a heathered burgundy that was cool so she helpfully got a room started. She mentioned an additional 30% off of sale so I scanned rack and noticed a black cashmere scarf that might be a good deal.
Well the sweater didn’t fit my long arms quite right but I did snag a pretty sweet scarf for a sweet price. I hate the fact that it’s James Perse (overpriced basics) and made in China, but I’ve already worn it twice. Thanks, Fogust in San Francisco.
Helpful service, great jewelry, great selection and they carry Ineke fragrances no longer available at Anthropologie.

5 stars for Brian for his great customer service! Thank you… for helping me find a top to match a crazy gold Etro skirt… he knows the story :)
The Phillip Lim top is gorgeous… felt amazing on… but I need to think a little ;-)
Ended up buying 2 tank tops… black and white… Brian handed one to me to try on under the gorgeous silk top… it felt soooo good on… reminds me of the Muji tank tops I bought 2 years ago in Asia but no longer available at Muji.
Thinking about the top… while raving about great customer service!