Reliable Auto Body

Reliable is the real deal! They under promised and over delivered with great service and fantastic work.
My car required extensive body work and I was skeptical that it could all be completed within the time frame given.
They promised to have it finished quickly and they delivered. Thank you!

I scraped the side of my door and rear panel on a fire extinguisher box in my parking garage. The pain of having to pay for the repair was unavoidable, but the pain of dealing with an untrustworthy auto shop is completely avoidable if you go to Reliable!
There is no hyperbole in the name, «Reliable Auto Body.» If anything, they sell themselves short. They’re reliable, honest, do fantastic work, and even go above and beyond.
After fixing my door/​panel to perfection, they also found an issue with the locking mechanism which was not a part of the original estimate. They gave me a discounted rate on the part and charged $ 0 for additional labor required to install the new part!!!
On top of that, their repair made my door look SO good, that the rest of my car looked old and weathered in comparison, so they gave me a full body (inside and out) detailing for free.
My car honestly looks BRAND NEW. I couldn’t be more pleased.
Last but not least, Juan is great to work with. He’s flexible and friendly. You get the sense that he genuinely cares about his customers.

My BMW got egged all over the driver side, roof and hood. The egg had cooked on over the weekend and completely ruined the paint. Didn’t know what to do so I dropped by Reliable to have them take a look.
First thing they do is polish it off with a high grade sander without asking for a fee. Unfortunately the damage had been done and it would need it to be repainted. They gave me insurance advice and told me exactly what needed to be done.
Reliable went above and beyond by keeping my car safe in their garage, taking it to the insurance inspection and completing the work quickly. They even polished parts of the car that were not included in the claim.
The guys in the shop are very friendly, honest, experienced and professional. Couldn’t have asked for better service. My car looks better than new now.
This is THE place to go for body work in the city.

Reliable auto body shop is only best shop in town in my book. I love my car, is my baby, I brought my car to repair because some one hit my car and run. reliable fixed my car very professional, waste no time and the good part guarantee for life. Thank Juan.

Took my car to reliable to get a quote on replacing the driver-​side door mirror and housing. It had been ripped off by someone who passed too closely on a tight street in the city. Reliable was one of three quotes I got — all from auto body shops in the area. They gave me a better price than anyone else, used original manufacturer parts (at my request), but more importantly came up with a way to save part of the original mirror housing to save me money (aprox. $ 50.00 in parts and $ 100 in labor.) The total job came to about $ 450.00.
The work was done well, on-​time, and they were very professional and easy to deal with. I got a quote by email so I didn’t have to wait. It came within an hour of my initial unscheduled visit. I actually called Juan later for an alternative estimate and got re-​quoted over phone and in writing, via email again, in under 10 minutes. Reliable is run by a long time resident and business owner in San Francisco.
This was a credit card repair, not insurance.
UPDATE: Since I had a good experience with Juan the first time, I took my car back to him there months later to see if he could help me with some small scrapes. I was in and out in 20 minutes and he fixed me right up. Talk about great customer service. He remembered the car, asked how things were going, and made me feel like a valued customer. God I wish all auto work was like this.

Issue with car:
Rear-​ended someone and damaged the front bumper, air condenser and radiator. Bent the driver side frame slightly as well.
The service:
Prompt and the work was meticulous. The car never looked like it was in an accident. They were quick to return my calls and answer all my questions.
The price:
Fair market value for the work done.
If I experience any problems with this car based on their work, I will update this post. Thus far no problems.

Getting into an accident is always a horrible experience, and dealing with getting the damage fixed can sometimes be just as bad. Juan at Reliable Auto Body made it as painless as possible, and was very helpful and transparent throughout the entire process. He was always willing to explain everything and walk me through all the details. Reliable Auto was extremely quick with the repairs and most importantly, my car came back looking like new.

Honk… screech…bang!
That’s pretty much the sound of the N Judah ramming into my car.
After driving by Reliable Auto Body for years, it was the first place I thought to bring my car to get looked at. Juan and his team could not have been friendlier, efficient or more helpful in getting my car fixed and back on the road. I especially appreciated the time Juan took to lay out my options and explain the costs/​benefits of each alternative.
Would rather not have needed to get my car repaired, but Reliable certainly made the best of an unfortunate situation!

I fortunately have been coming to this shop for over 30 years. Juan, the owner operator, is as nice and honest as any business owner you will ever meet. I used to live near the shop but now take my cars from Fremont to his shop in San Francisco. Well worth the drive knowing I will always get great service and an honest deal. If you need body work, large or small, this is the place to have it done!

I was recently in a car accident and I had to get a new bumper along with a new hood for my car. I chose reliable because of the great reviews others had given it. I called to schedule an appointment to drop my car off and was greeted by Juan (the shop owner). Juan was extremely receptive and told me to bring my car whenever I could. Reliable did an amazing job fixing my car and they made me feel extremely at ease and comfortable about the whole process. They were also very quick to fix everything. I really can’t say enough about the amazing service I received here. Juan was so attentive and really cared that I got my car fixed and perfect as soon as possible.
If you’re reading through reviews, trying to find the right place to take your car, stop searching and take your car to Reliable, you definitely won’t regret it!

I’ve been taking my cars to Reliable for years. I found through my insurance company – about 8, maybe 10 yrs ago. They were close to home and trusted. Since then, I’ve been a fan.
I usually come after an accident. I don’t know much about cars but I’m picky and I question everything. Juan Jr was always patient and direct. Juan Sr is pretty awesome too.
The quality of the work is always great and the customer service is exceptional.
I’ll always bring my car here.

Unfortunately for me I have been here 3 times now. I am crossing my fingers that bad things happen in 3’s and I won’t have to come back to Reliable. Fortunately, it is comforting to know that I have an honest auto body shop that does very high quality work.
The last time I was at Reliable Auto Body it was after a car rear ended me on 101S. I had my car towed strait to the shop. The owner was out for a few minutes and I left it there and went to go rent a car. Before I had the chance to call my insurance again and let them know I had dropped the car off at Reliable, Juan, the shop owner, called to see that I was ok. This is just one example demonstrating how they are in another caliber.
This is a family owned shop that has been established in San Francisco for many years. They work hard to get your car back timely and do great work.

My black Audi was rear ended. I filed a claim with Progressive and they suggested I take my car to Reliable Auto Body. When I arrived, Juan took one look at my car and suggested I file a separate vandalism claim to have the key scratches and marks taken care of as well, I had no idea you could file two claims at the same time.
Just picked up my car and it looks brand new again. I was going to sell it, but it looks so good I think I am going to keep it now.
Juan at Reliable Auto is a refreshing auto body professional.
He called me regularly to update me, treated me with complete respect, honestly advised me of my insurance options and preformed amazing work. I felt like I was taking my car to a family member, I knew it was in very good hands. Juan treated my car like it was his, and made sure it perfect.
I am thrilled to have worked with him and will be a loyal customer going forward. Goodbye Royal Motors!

I was a victim of hit and run and the tailgate of my GTI was smashed in pretty nicely! Although this new cosmetic feature gave my car a very distinguished one-​of-​a-​kind Pug look I decided repairs were needed. I am a car freak and very meticulous. The last work I had done on my car at a different shop was very disappointing. Lots of «orange peel» in the paint and poor seam alignment in body panels.
Now on to Reliable. AMAZING. The paint job they did is glossier, smoother and cleaner than the paint on the rest of the vehicle. I’m talking ubelievable. The seams align perfectly on the tailgate, the rain seals are mint, the bumper is perfect. AND they did a really nice job cleaning the car too before I came to pick it up.
These guys are honest, friendly, prompt and yes, RELIABLE. Go figure!

I have already taken my car Jetta twice and have gotten back in perfect condition. They have always gotten it fixed in record time, and worked with the insurance (Progressive) to make it super easy for me. This place is amazing, and the owner Juan Sr. is one of the nicest people ever. They have also fixed little scraps and dents that were not part of the accident.
It is hard to find an auto body shop you trust, especially as a woman, and I love this place!

I have been to Reliable Auto twice now. The first time through my insurance agents advice. When I had the option the second time around I immediately said «Yes» to Reliable. Juan and his sons are amazing, HONEST, considerate, caring, and remember you. They are polite, and follow through with exactly what they say. I will not go anywhere else in the city for the care of my car.
AWESOME GUYS!

My poor little VW Golf has been parking on the street while hubby’s car is busted down in the garage. Now know why everyone on Fulton pulls onto the sidewalk. My driver-​side mirror was taken clean off and no one left a note. Expensive lesson.
The dealer gave me $ 700 estimate over the phone.
I called Reliable and Juan Sr. said he wanted to see the damage before he gave me an estimate. Took a 5 minute look and quoted almost half what the dealer wanted. Ordered the parts on my word, called when they were in and had my VW baby in and out in a day.
LOVE THIS PLACE!

Someone ran into the rear bumper of my parked 2006 Infiniti G35 and drove off. No note, no nothing. They dented in the bumper quite well and hurt the trunk lid just a bit.
I took it to Reliable Auto Body on Tuesday morning, and it was fixed by Friday a bit after noon. The car looks great and it’s totally cleaned up inside and out. The work was well done, they answered all my questions, it was fast, and it looks better than when I brought it into the shop. Highly recommended.

Last Sunday morning while patiently waiting for runners in the 4^th Annual ANA Cable Car Chase to go by so I could cross over California Street, an 18 year old driving his Mom’s Acura backed into the side of my car. My first instinct was to scream, which I did rather loudly. Then, summoning calm, I got out and began surveying the damage to my ‘vo. Sure enough the impact had left a big dent in the side of my car.
My insurance recommended Reliable Auto Body for the repair. From the first phone call my experience with Reliable was impeccable. These folks run what is perhaps the friendliest, most reliable and courteous auto body shop in all of San Francisco. Juan Jr. was a complete joy to deal with. First, he had someone come out and whisk away the green paint off my car (there from a slight brush with my garage.) I was so impressed with this, I could’ve hugged him. He called me later to tell me they’d start working on the damage caused by Sunday’s accident immediately and that I could have my car back today. I walked over to the shop this morning to pick it up. Inside I met Juan Sr. who was every bit as lovely as his son. «You look nice!» he said with a smile and told me that my car’s niceness would now match my own.
Sans green paint and unsightly dent the ‘vo looks nearly new again! Thanks Reliable!

These guys were recommended to me from Progressive, which guarantees the repairs for life if they are done at a preferred shop such as this. The good thing is that the work is such high quality, they guarantee it themselves, for the life of the car, Progessives guarantee is not transferrable, but Reliable’s is!
I had a lovely key scratch from one end of the car to the other, as well as a huge dent and scratches all over my bumper (i’m selling it and moving to zipcar, so I wanted everything made perfect).
Not only did they do excellent work. They had the car ready on time, let me keep it there over the weekend at no charge, washed and waxed it, and gave me a deal on another dent/​scratch that was not included in the insurance estimate. Juan Junior and Juan Senior are a father/​son team who provide good quality work and good prices (trust me, I shopped around).