Rich Travel

Please read this review if you plan on booking through Rich Travel. This is my first time calling them and I am actually on the phone… on hold for 14 minutes now. First, the female agent did not sound polite at all. And I am on hold because she is trying to search for the prices on a different airline. Um, I dont think it should take this long. This is not professional at all. Prior to this call, I called another travel agency and the agent was able to find prices within 4 minutes. How hard can it get. Now I’m wondering if this agent forgot about me. Okay, now it has been 15 minutes and I am going to hang up. VERY UPSETTING!!!

I would give this Travel Agency negative stars if I could ! I don’t expect the travel agents to polite but I also don’t expect them to be rude. I called in to ask about plane tickets to Hawaii. The lady failed to give me a price. She just kept saying «It’s very expensive … it’s very expensive. «I don’t care how expensive it is … just give me a freakin’ price ! She should just do her job and look up the price … it’s not her job to give opinions about how expensive airplane tickets are. She acted like I couldn’t afford the tickets or something … I could buy her whole travel agency if I wanted to ! If by acting like customers can’t afford their airplane tickets is her way of getting people to want to buy them, I’m sorry but it failed … it had the opposite effect on me. She was very rude throughout the whole call … I never received such terrible service from a travel agent. At one point, she even asked me: «Why do you even want to buy expensive $ 1000 dollar tickets to go Hawaii for a couple days anyways? «And no, she did not just ask me … she asked me with a big fat attitude ! Why is it any of her business why I want to buy expensive plane tickets to Hawaii anyways. The answer to her question is pretty obvious … it’s either the person either wants to or needs to. Since she gave me attitude, I gave her some too. I answered her with: «Because I want to. What, am I not allowed to do so? «She answered me with: «No, you can. I just think it’s a waste of money. «How nosy and rude of her ! She needs to mind her own business … it’s not her money I’m spending ! I think part of the reason she was so rude was because I was speaking to her in Chinese. I bet you she probably would have been more polite if she spoke to me in English. I was really serious about buying those tickets but it seems like this lady doesn’t want my business so I’ll take it elsewhere. I rather airplane tickets online or at another travel agency at higher price than to come here. I would say stay away at all costs unless you want to be treated poorly.

Betty handle my ticket. She is polite, honest and very helpful. She takes the time to speak with you unlike others which always rushing to end the call. Betty proactively give you advice on what option you can consider to get the best deal without sacrificing the date/​time of your choice.
My fair is $ 150 cheaper then 5 other agency i called for flight to Hong Kong. With cheaper price and top notch customer service. Rich Travel (Betty) deserved 5 stars!

Betty has been my agent for a long time whenever I want to make overseas trips to Asia, whether it’s just buying an airline ticket with hotel reservations, or booking a tour of China, Japan, or other new places. She is pretty honest about prices, sometimes to a fault though when she thinks something is too expensive and asks you to reconsider your travel dates and such because of that. However, there are those occasions when I feel like just going regardless of the price.
Also, at least she’s honest in that, unless you’re not adept to booking on internet like maybe the older generation, she will tell people like me to book domestic trips online instead because it’s cheaper. I guess she does not feel her commission is high enough to make us book through her if the price is higher. That’s good in that sense.

I agree with Rhonda. My travel experience with Rich Travel was anything but disappointing. I’ve bought tickets from many agents around the city before finding this gem, and Betty has to be most genuine and most helpful. She tries to find you the cheapest the ticket, but I learned that it’ll make the process a lot more easier if you come in with a good on your shoulder and ask the right questions.
I’ve been coming to this place for about 2 years and the experience gets better than perfect each time I visit her. It definitely beats booking tickets online. And her tour recommendations (mostly for the Chinese-​speaking clientele) got my parents rushing back at least 3 – 4 times a year. I’m getting major Kudos from my friends for recommending them to her.
5 stars– I’d give more if allowed!

Well I just called them on this recommedation and I got a very unfriendly, unhelpful person: no we dont do airline reservations. Well thats about $ 3,000 I won’t need to send you way then. I’d say that’s rich!

This is my second time here at Rich Travel buying tickets to Hawaii. The travel agent, Betty, has always been accommodating and friendly. Both times, her prices had beaten prices from expedia and cheaptickets. This second time around our airplane tickets got cancelled due to ATA BANKRUPTCY, so we were in a panic and looked around for new tickets but couldnt find any that were in our spending range so we decided to go to Betty and she was able to give us a better price and a better time schedule. THANK GOODNESS WE WENT TO HER! We’re saved. THANKS SO MUCH RICH TRAVEL!