Ross Dress for Less

I don’t know. Sometimes they are cool. Sometimes they appear to hate being there.
The store is clean. Parking is plenty. Inventory is okay for me as I only go there for jeans and shoes. I will add this. … the lady at the Fitting Room is super nice. She is always nice.

I usually shop at this store and find great items, but while shopping last night around 9−10p I had to use the restroom and was unpleasantly surprised by the state of it. It was filthy with toilet paper everywhere. See photos attached. Definitely needed some attention.

I barely ever come to this store because customer service is terrible. Today is not an exception. The employee that works t the fitting room was extremely rude. She started nagging that I gave her the clothes Without hanging them on the hangers and she said now she had to do it. Excuse me, but isn’t she getting paid to provide this service to the customer to make their experience more pleasant? Then she even made a very personal remark such as «oh I see that the items you will keep to purchase you hung on the hangers, and those you do not want to purchase you left for me to hang». Lazy, rude, and demeaning. These employee at this location did not value my business and time. She was only concerned to make her job easy on herself. If, I was a store manager I would conciser retraining the employees. I would not recommend this location to any of my friends

[Update 3÷1÷2016, changing from 1 stars to 5 stars] I got email by the Ross customer service rep today. Then a lady named Veronica called me from the Sloat store. After explain what happened to her, she said she’ll process a return for me. So I bought in the pan and had it returned. What a great customer service team who listen to every customer’s need. Thanx a million.
BTW, after I returned the pan, I bought another one from the same Ross (hope this one works) along with some other stuff. It’s still my favorite Ross.

Ross done it better way back in the 90’s or early 2000, when they used to sell RALPH LAUREN EXPENSIVE BED SHEET. The same one that they sell in Macys/​Bloomingdales. Not anymore, the quality went down, but I still like to buy some house stuff from here ;)

this used to be my favorite ross store, but now i will never, never shop and come to this store again… the people who work are very rude, really have bad customer service. they should train your employees to have better customer service.

I can’t believe I’m writing a review for Ross. I came here looking for a dog bed for Kobe on a Sunday night and I was surprised that it was still opened at 8pm. This location closes pretty late, 10 on Sunday’s and 11 Monday-​Saturday. Anyways, each employee I passed by greeted me. When I walked in, I was met with a «hi» and a huge smile from the security guard. The cashier was also really nice too. Wowz, amazing service. I also noticed that they have a huge selection than other Ross’s I’ve been to. A huge plus. It’s also very organized and clean here too! I go to Ross whenever I’m feeling really stressed out because it tends to calm me down. Ross is like a challenge cause there’s always something new each time I visit. Their prices are obviously amazing too. This may be my new go-​to Ross.

Came back here to return a defected «WOK». It supposed to say non-​stick but it sticks like crazy and the material start peeling off. The manager name Susan blamed it on the manufacturer and doubted our statements. We have busy schedules and it doesn’t matter how long you have the item for as long as you return it within the duration. The manager used the 2 weeks excuses for not returning the item sooner and insulted us for not handling the «WOK» with proper care yet she still thinking of how to resale it to the next customer. This is not about the money issue because it’s just a $ 12 item. If you are the manager and knowing that the item is defected, YOU ARE NOT SUPPOSED TO RESALE IT TO THE NEXT CUSTOMERS.
Let’s face the fact, ROSS Corporate revenues $ 11.0 billion in the fiscal of 2014. Every transaction in a daily basis customers spent at least $ 100 in few minutes. Are you telling us that you can’t even take a loss on a defected item? The cost of the «WOK» is only a few dollar.
We ended up giving ROSS back the «WOK» and we don’t even want our money back. We will not shop at ROSS again. Poor customer service, poor management, and poor return policy.

This place is so disorganized that is hard to find anything at all. The shoes are just tossed on the shelves and the men’s department the smalls are mixed in with the large and the mediums.
Their food option is really an option with such limited inventory.

I dress for less here for sure. I know the manager and the staff there and they all do a great job. I can all pick out a couple of outfits here with no problem. My only gripe is that they never have my show size. Weak sauce for sure.

These bargain and discount clothing stores could me more appealing and attractive to spend time in. I found a Jones New York shirt for 16.99. I don’t see a problem with nice clothes on sale. It’s fun to rummage around randomly… but the experience could be so much better. time to upgrade.

I’m a big fan of Ross, Costco, and Amazon. Just save you tons of money. Ross is great to buy kid’s shoes (they have DC and Sketcher, etc.), photo frames, home decoration stuff, and so on. The price here is good. Definitely recommend to check it out!

This store provides the worst customer service. The lady who was at the fitting room was rude, and obnoxious. Capecion or whatever is her name. WATCH OUT, she might yell at you to hang your clothes on the sign for her to count because I quote «it’s
Policy» and you’re supposed to hang it there for her to have easy access. Last time I checked, sales associates are supposed to provide customer service, NOT to yell at your customers. Then she has the audacity to say she’s going to be rude to me because I was rude to her. OKAY LADY.
Filed a complaint to the manager and she said this wasn’t the first time it happened.

Nice for a 1 floor store. Stuffy and warm inside no AC conserve energy. Prices are great, too bad I didn’t check this store out when I bought $ 25 Adidas shorts at big five nearby… When I see some for only $ 15. My cheapass dwelling on that.
But the bad thing is, the variety of shorts is low, maybe because all the good brands and styles were bought by others before and they prob don’t restock new ones. No Nike shorts, the shoe selection is very limited… But the prices are nice, better than big five. I just feel like lots of merchandise sold in the past and the stock is low, so not much selection.

I’m a HUGE fan of Ross. I can’t wait for my local Ross to open up! In the meantime, I got a great dose of bargain shopping at the Lakeshore Plaza location. While it is always a search to find hidden gems here, it is totally worth it. You save a lot. I’ve saved almost 70% on some of the things I’ve bought here. If you see something that you like, make sure to buy it! Even if you aren’t sure you really need it, just buy it because if you don’t, someone else will swoop right in and buy it. Don’t make the mistake of having someone else buy what you wanted!
There is usually a wait for a cashier, but the wait wasn’t extremely long. The employees here seem pretty competent and know what they are doing. Returning items here was also a breeze.

I like this Ross because they always seem to get better stuff than the other ones. And it’s a good sized store. Realizing you don’t need to spend alot to get cute clothes makes me happy. But I saw this hello kitty sweatshirt there, didn’t buy it and the next day it was gone. Sad. Now that I’m working alot more I visit Ross at least once a week. People working there are pretty nice.

this Ross store had more inventory than the other ross’es.
alas, didn’t find anything suitable though.

What can you say about Ross?
I mean it’s Ross on the outskirts of SF. Very basic, one floor, not too big, not too small. Generally if you poor/​cheap student, suddenly got super trashed yesterday and in a drunk haze ripped your last pair of jeans, there is a high chance you can pick up a pair in Ross on the way to school, for under $ 20.
Or get a set of beer mugs as a gift to your buddy, or some basic kitchen stuff if you don’t want to get all fancy with Bed Bath and Beyond.
So basic needs for basic ppl.))
P. S. showing up after 4pm or during the weekend will get you standing in a huge line to the register.

A few days ago, I purchased a Laura Ashley pillow at this store. It was defective, like a lot of Ross mechandise: seconds and broken items.
When I returned the pillow, I eventually had to deal with an Asian senior employee who, although very efficient, treated me as a criminal. She subjected me to lengthy interrogation, doubted my statements, and was offensively pseudo-​polite.
I will never shop at Ross again, and warn you before you have a similar experience.

Me and Ross have a weird relationship. I used to go to Ross all the time, especially the one at Serramonte since that one is huge. And then dropped off the radar because I really couldnt find anything at Ross anymore. More recently tho, I’ve been a bit obsessed with their home goods section which means I get to buy more junk at a discount.
Honestly, I like Ross. This isn’t my favorite but I am a fan and am let down if they dont have the specific thing I’m looking for, but sometimes amazed when they do. For instance? I bought a dog crate for $ 45, would have cost me $ 90 if I bought it at Petco and it would have been smaller.
Only pet peeve about this Ross besides the line, there is a separate section in the back which throws everything off.