Roto-Rooter Plumbing & Drain Service

I never tried to buy the part using your account. I wouldn’t even know where to begin trying to charge to someone else’s business account. Jesse said it would be cheaper if I purchased the part on my own because Roto charges an automatic 30% markup. I tried contacting Pace supplies to buy the part, but never even received a response from them (I have emails to prove it), and thus never even got to the payment portion.
We are new tenants to this rental and had nothing to do with the damage to the valve, we came into the rental with the valve broken. Jesse never mentioned that someone else ruined it by trying to fix it. He said the wear done over the years due to a misaligned part that finally caused it to grate the interior so much that it got completely stuck.
Sorry, but I think your employees have misinformed you on what happened with this instance. You should check your facts before trying to blame the customer.

$ 730 to unclog sewer line. Exactly one month later, same problem and they say do do not guarantee their work. They are suggesting another $ 350 to run a camera down to see what the problem is now… unbelievable! Rude customer service and a total rip off…

I had leaking problems with two toilets. I called Roto Rooter and got the same day service, which was good. The service man came and gave me a quote of over $ 600 (to fix the two toilets). I did not think too much and gave the job to him as he kept saying that plumbing jobs were expensive. After he replaced the fill line and the flapper, he told me, in addition to $ 600, that the parts costed $ 160 (you can get both parts for less than $ 20). So the total cost was about $ 750. This was super expensive. Unfortunately, the job was already completed, so I paid. Overall the service was okay, but be careful about how much they charge.

Had a clogged kitchen sink and called these guys. A Vietnamese man showed up and said he can snake my kitchen sink for $ 388!!! Now that’s close to $ 400 dollars! I first said OK but then when he handed me the contract I changed my mind. He left and I just went to a local hardware store and picked up a bottle of suferic acid and poured the whole thing into my sink. And within a few minutes the clog was cleared.
I think what happened is that my house is a million dollar house. When that man came into my house he saw the oil paintings and expensive ornaments in my house, he decided to charge me close to $ 400 for a clogged kitchen sink. Stay away from these scams. Just hire a local plumber who works by the hour.

called them up for a next day appointment. Plumber looked at what was needed, said he didn’t have the parts and would take too long to get the parts that day. promised us he would be back the next day. I waited around for hours. Tried calling every phone number on their website. Phone just rings and rings. I guess they don’t want to hear the messages from the people they flaked on. They finally called 24 hours later and when told their plumber didn’t show up. The guy on the phone was «oh, sorry, that’s okay I’ll send him on another call»
Don’t bother with this company.

A-​OK. They answered when I called, showed up within 20 minutes and fixed our slow draining bathtub drain within another 20 minutes (extracted a giant hair ball that was ~15 feet down the drain). Cost was $ 205. I don’t know what the market price for this service or how it compares but the drain works now.

We had a slow drain in the kitchen for a few weeks before my husband put his plumbing hat on and decided to snake the drain. After 2 hours of snaking and cursing with no result, my husband gave up and decided to call a plumber. On a recommendation from my FIL, I started my online plumber search with Roto Rooter. I was super surprised that i was able to get an appointment for the same day (Saturday) with a window starting just 35 minutes from then.
The guy showed up within the designated window and in 25 minutes was on his way back out… situation explained, problem solved, sink area cleaned up and plumber paid.
Right after the plumber left, my husband and i shook our heads at each other wondering why we wasted most of a Saturday when we could have just called these guys immediately.
Oh, and I don’t know how much plumbers usually charge but for us it was well worth the money. Our guy quoted us $ 205 and applied a $ 40 coupon that i had found on the Roto Rooter website. So it seemed like a deal to me!

These are the most honest people I’ve come across in any kind of home repair. I recently had a different company charge me $ 825 to jet my main line only to tell me that it did not remove the debris and that they would need to do a $ 7000 job digging up the main line and replacing 20 some odd feet of the line because it was made of clay. Two days later, the main line clogged up again while I was thinking about what to do. I called Roto Rooter for a second opinion. Jesse (the owner’s son) came out and snaked my line for only $ 225, got rid of all of the debris, and then kindly showed me inside the line with his camera and it was as clear as day that I have cast iron the whole way except for literally a few inches of clay pipe right where it connects to the city. Basically the other company was trying to up-​sell me every step of the way, whereas Roto Rooter was honest and charged me only what was needed. I read another review below and it said that they were mad because they were charged $ 250. I guess that’s just the rate for them to come out, and sure sometimes it seems expensive for a quick job, and other times you’ll get decades of experience for just $ 225 when you have a serious problem. I guess it all averages out in the end. I can truly say that their experience and honesty saved me thousands of dollars!

Our experience with Roto-​Rooter today was excellent. We had a drain problem with our shower/​tub which required immediate/​weekend assistance. I called, and the plumber showed up precisely when promised a couple of hours later. He diagnosed and fixed our problem promptly, and had the necessary parts with him. Admittedly it was expensive, but I knew that going in (it was a weekend) and would call them again in the same situation.

Sketchy plumber comes out on Saturday and basically refuses to do the scheduled work, but tells me its okay because its $ 200/​hr on Saturday and only $ 20/​hr on weekdays. So I figure, okay, I’ll let this guy reschedule me for a weekday. The Tuesday evening appointment comes and I never hear from a plumber until 8pm when he calls me to tell me he needs to reschedule (again). So he finally comes on Wednesday and adjusts the pressure valve in my shower. Thats it. When I ask him how much, he says $ 300. I think he is joking, but he’s not. I tell him I want to verify his pricing, and he just says it was booked for $ 300 and there is nothing he can do. He was there for 30 minutes, and no joke, $ 300. I feel like a just got robbed. DO NOT USE ROTO ROOTER.

$ 250 to repair a toilet and we had the parts. This place is a rip off. Customer service says the plumber sets the price so nothing they can do. I will never call them again.