Spirit Halloween

This place is bull shit. We had plans that changed and they are not taking my stuff back. I hate these people. They need to change there damn policies.

I would never suggest anyone order from here. I ordered a costume and they sent me a wig, and then I couldn’t get through to them on e-​mail or by phone. After my exeprience and reading other reviews, I should have done my homework before usnig these scammers.

i love halloween stores in general so with that being said I give spirit 4 stars! they have a tons of halloween decorations, and a huge selection of halloween costumes make up for your costumes and a bunch of cool gadgets i knocked one star becuase it’s very pricey, but hey ow often do kids get to knock on strangers doors and get free candy =)

I’m sure there are better costume places in SF, for instance Costumes on Haight, but this place did have a big selection of stuff, including costumes, accessories, and makeup. However, if you do decide to go here, go as soon as they open. All the good stuff tends to get taken early and the boring stuff is left at the end. Also, the last two weeks the costumes are strewn around on the floor and the place is just a big mess of cheap polyester costumes… FUN FUN!

I just read Kristina R’s review of this place and if you haven’t yet read it — do — it’s truly touching.
Unfortunately on our rushed trip yesterday we didn’t have a similar experience. In fact this place even before I stepped inside, kinda makes me want to throw up a little. It just grosses me out.
I feel like dousing my whole body in Purell after going in here. Not because it’s dirty, but because I hate the concept of paying absurd prices for pretty much — crap. All of the outfits, like nearly all Halloween stores around here, are made from cheap polyester and half of them are hanging out of their packets and in the wrong place.
Also considering the name Spirit — –the staff here have none. You can tell the staff are miserable and hate working here. There is no light or smile in their faces. And I don’t blame them.
Oh and I was definitely not a fan of their (and I personally feel — pretty inappropriate) sexy «Border Control» outfit. It just so happened to be the cutest outfit on the rack too — which is why I even noticed it.
It all just cemented why I have yet to buy a Halloween Costume from Spirit.
BOOOOOOooooooo (two thumbs down)

I have never been so pissed off at a store before!
Let me first say — the Spirit in Berkeley has very friendly and helpful staff, my beef is with this particular Spirit and their e-​commerce and phone customer service.
I needed a Jesus costume, so I went to their website to see if they had it and they have a feature that shows you whether it’s in stock in the stores closest to you, but it showed that they were low, so I should call, which I did. Berkeley, fine, the guy looked for it and politely told me they were out. The other Sf Store didn’t even pick up the phone. This Spirit —
Me: «Do you have the deluxe Jesus costume that comes with a wig and beard?»
Them: «Yes»
Me: «Are there a lot in stock?»
Them: «No»
Me: «Can I put one on hold then and pick it up later today?»
Them: «(angrily) Look, I can’t leave the register and it’s really busy here.»
Me: «So if I ordered it online, could I pick it up in the store, to make sure that I get it before it’s gone?»
Them: «I don’t know.» Click.
Ok, so I went to the website to order it online, and tried 5 times unsuccessfully to order it. So I called customer service. When I asked them if I could order it over the phone since the website was not working she said, «Yeah, the website’s down.» So I said, can I order it over the phone then, she said, «Oh, our website is down too, so you can’t order it over the phone either, try again in a few hours.»
So I tried again in a few hours and successfully ordered it. It was supposed to automatically upgrade to overnight shipping, but I didn’t receive it by Halloween. No email, no phone call. I called them on November 1^st and had to call 6 times before I finally got through to customer service. When I finally got through, they transfered me and put me on hold for 5 minutes after already explaining the situation to someone. When I finally talked to someone in customer service, they said it was on its way and that it would come on Saturday, but then they didn’t know whether it would be delivered or not because they didn’t know whether their shipper would deliver on Saturdays. Then they said that they would have to call me back to tell me whether it would come or not. Well, it’s the next day and they haven’t called me back.
Bottom line: Spirit has driven all the Halloween spirit from me with their terrible service. I will never buy a costume from them again. I went to A.C.T. instead and rented great costumes for about the same price, and the staff there is awesome.

Made in China meets Halloween Town.
Seriously.
This is the place to go for alllll that extra holiday crap that no one needs or that nobody who lives in San Francisco has extra storage space for. Run by the infidels, and evidently supervised by nobody.
One extra star because as it turns out, I’m a Halloween whore!

i went here a few times to browse their things before my halloween party last saturday. on most visits i left empty handed…
i wish they would have more in terms of clever decorations
it’s a decent place to get some last minute costumes and supplies… every day nearing halloween, the store got a little more chaotic and messy and unorganized…
today, the day after halloween i went in to see if anything worth buying was left for their 50% off sale.
i did surprisingly find a few things, so i’m already getting ready for halloween 2007! yeay!
thank corporate america for after season sales! :D

Ok, so not the most original place to find a costume, but I know plenty of friends who’ve been «saved» by this place, from showing up to a costume party at least dressed in something somewhat creative. They have all sorts of props and accessories (eye patches, hats, beards, make-​up, etc.), and plenty of kids costumes, and with so many locations around the Bay Area, the convenience factor is high.
But as with any Halloween store, if you go closer to the date, like today, you’re going to have slim pickings, it’s just the way it is.
Personally, I ended up with my own costume not from one of the Spirit Stores, but having visited a few of their locations — including this one — this past week, I felt compelled to share my ghoulish thoughts on them!

this place sucks
the costume selection is limited and if you want to be one of a thousand «sexy _​_​_​_​_​_​» then you’re all set.
the costumes are cheaply made yet rather expensive.
I wanted to do a mermaid. And they’ve got nothing.
I wanted a cauldron with flames in it… again nothing.
Target has a better selection of decorations, or even walgreens. Of course target is completely out of adult costumes at this point.
They used to have a much better selection. But apparently I’m supposed to want to run around in some tiny «sexy» costume in our somewhat cold weather. um right.
staff seems rather checked out.

Even though I didn’t pick sexy Dorothy or sexy Snow White, I still got a lot of compliments on my sexy, yet PG-​13 Roman Goddess costume.
My friends loved it at my bf’s Halloween bash, and my parents /​3 yr old nieces & nephew appreciated it.
The store definitely had lots of variety, but the fitting rooms are hell! There’s usually a wait, and there aren’t any hooks to hang clothes on!

I went into this store looking for a plastic machete. The only one they had glowed in the dark, so I walked back out.
With someone else’s bag.
Now, I can see how this could happen. I mean, lots of people, you’re handing a generic H&M bag to someone, these things happen. But the security gaurd (IQ of 15, I swear) who gave me the wrong bag kept me waiting. And waiting. And waiting. While he stood there, putzed, swore he was going to get the manager, then sort of blankly wandered back eventually, no manager in sight. Then he proceeded to explain to me how it was impossible that I got the wrong bag. (Um, then how is it in my hand?)
Basically, I understand they’re busy, but the service I got from everyone was TERRIBLE. They were rude, abrupt, and slow even before they found out they had lost me $ 85 of my own belongings. Then they were rude, abrupt, slow, and never appologized.
Go across the street. There’s a great Halloween store that isn’t part of an enormous chain, with a Frankenstein in front of it. And the people are much nicer.

I have to give Spirit Halloween stores five stars, and here’s why.
Every year around this time, the kids in my class start getting antsy about Halloween. It’s the most popular holiday by far, even surpassing Christmas and Easter. The kids get all psycho hyper crazy and start sneaking pixie stix and other sugar-​soaked candy into their baloney sandwiches when my back is turned to write on the chalkboard: NO CANDY AT SCHOOL. I hate teaching on Halloween.
But it’s not just because I usually spend the entire day peeling spastic children off the walls and ceiling. It’s because there is always some forgetful parent that doesn’t send their kid to school with a costume. No costume, no fun, no happy march around the playground in the school Halloween parade. It’s too sad to see their little faces fall in disappointment, and sometimes tears.
I scramble to find creative alternatives for the munchkins, but usually all I have on hand is paint. Last time, I used paint to make a couple of kids into power rangers. The stuff didn’t come off. I had pink and blue kids for three days. I’m banned from face painting ever again, according to my Principal.
So last year I decided to pool my extra funds buy a couple of stand-​by costumes, just in case. I went to the Spirit store on Market Street the day after Halloween and fought through the throngs of bargain hunters to grab three Spiderman costumes, one Dorothy, two princess dresses, and a couple of vampire capes. I carefully added up the prices, which had been «slashed» to empty their inventory.
When I went up to the cashier, she looked at all of the tiny costumes and asked me why I had so many. I told her about the predicament I was in and that every year I had at least two or three kids who ended up crying hysterically. She looked at me with understanding eyes and began ringing me up… at one tenth of the prices.
«My mom was a teacher.» She said, «Some parents just don’t understand how important fitting in is to a little kid.»
I nearly cried. What a sweet thing to do, considering I was counting pennies to pay for what I thought was going to be a ton of money. I got all of those costumes for a piddle of the original prices. I walked out of that store feeling renewed and feeling the love. People are rad!
FIVE GRATEFUL STARS!

I love the Spirit Halloween stores. Much better than the Halloween Headquarters or whatever they’re officially called. there really is a difference between the two. The costume selection is much better and some of the decorative items are just so cool.
Halloween is one of my favorite holidays. I love buying really neat decorations like flying bats and stuffed fake owls, skulls that have mist ooze out of the eye sockets, hanging skeletons that shake and rattle, and the fake flame lights! I’m a Halloween geek!

Halloween is my all time fave. I just love dressing up in a costume and just having a great time for Halloween. And just like Halloween the Spirit Halloween store is only around once year. You’ll never know where this store will be… only when Halloween is aproching…
Their selection of costumes are pretty creative and tradtional. The price is settle… its so much going into the Spirit Halloween store and just trying on different costume, one that best fits your fantasy or personality… get creative…